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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

Property class: 4

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Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

A residential area with modern houses, a well-maintained lawn, and a clear sky.
A modern dining area with a wooden table, wicker chairs, and a large window offering a view of the outdoors.
A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.
A spa area with a hot tub, tiled walls, and a control panel.
A modern living room with a sofa, a coffee table, and bean bags.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $234
$213 nightly
$234 total
Sep 11 - Sep 12

Explore the area

View in a map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Sengokuhara Susuki Prairie
    ‪1 min walk‬
  • Place, Daihakone Country Club
    ‪6 min walk‬

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

A modern living room with a sofa, a coffee table, and bean bags.

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for Family Room / 4 people capacity, Non Smoking

A modern living room with a flat-screen TV, a sofa, a table, a baby play area, and a window.

Family Room / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

A modern hotel room with a telescope, a dining area with wicker chairs, a large bed, and a view of the outdoors.

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 743 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

A modern hotel room with a large sliding glass door leading to an outdoor dining area, a wooden table with a tray, a sofa, and a bed.

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Stayable Showroom / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed
  • Free WiFi

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed
  • Free WiFi

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(Loft included)Dog Friendly, Non Smoking | Bathroom
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  • Kitchen
  • Washer
  • Dryer
  • Parking included
4.8 out of 5, Exceptional, 416 reviews
$302 nightly
The price is $335
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RakutenSTAY FUJIMITERRACE HakoneAshinoko

About the neighborhood

Hakone

Located in Hakone (Sengokuhara), Rakuten STAY Hakone Susuki Grass Fields is within a 10-minute drive of Lake Ashi and Ōwakudani. .This aparthotel is 4.4 mi (7.2 km) from Hakone Kowakien Yunessun and 8.5 mi (13.7 km) from Gotemba Premium Outlets.
View more Aparthotels in HakoneOpens in a new window

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 miles
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Sengokuhara Susuki Prairie - 1 min walk - 0.1 miles
  • Daihakone Country Club - 6 min walk - 0.4 miles
  • Lalique Museum Hakone - 3 min drive - 1.1 miles

Getting around

  • Hakone Miyanoshita Station - 12 min drive
  • Kowakidani Station - 12 min drive
  • Haneda Airport (HND) - 120 min drive

Restaurants

  • ‪じねんじょ蕎麦 箱根九十九 - ‬3 min drive
  • ‪蔵一 - ‬3 min drive
  • ‪CAFE TUNE - ‬4 min drive
  • ‪Cafe Dining LÜDERA - ‬2 min drive
  • ‪グランリヴィエール箱根 - ‬3 min walk

About this property

Rakuten STAY Hakone Susuki Grass Fields

Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers, spring water baths, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and hair dryers.

Treat yourself to a stay in one of the 20 individually furnished guestrooms, featuring heated floors. Kitchens are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and rice cookers.
Free self parking is available onsite.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Bedrooms

  • 1 bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 43 reviews
Rating 8 - Good. 7 out of 43 reviews
Rating 6 - Okay. 3 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, check-in, communication, listing accuracy
Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Yuan Zhi

Liked: Cleanliness, check-in, communication, listing accuracy
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Todd

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Shad

Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
キッチンにはひと通りの調理器具が揃っていました。なべ(大中小)、フライパン、ザル、ボウル、おたま、フライ返し、トング等、ストレスなく、自宅同様に調理できました。流しには、スポンジ、食器用洗剤もあり、食洗機用の洗剤も完備されてました。使い捨てダスター、キッチンペーパーもあり、台布巾として使用可能です。食器類も十分にあります。テラスでバーベキューをしましたが、バーベキューグリルは、炭不要なホットプレートタイプでした。火力も強く、短時間で美味しくお肉、野菜を焼くことができました。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, check-in, communication, listing accuracy
非常之好的一次體驗
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
部屋の設備や特に風呂はとても気に入ってて、いつもRakutenstayを使ってます。今回は初めてここを利用しましたが、上の部屋の子供の走る音みたいなのがかなりうるさかったのがとても残念でした。
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Maya

全ての設備、サービス、価格に大満足。
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

木村

Liked: Cleanliness, amenities, property conditions & facilities
清潔感があって非常に良かったです。
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities, communication
部屋の雰囲気がいい
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort, communication
超棒更超級乾淨
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

貴之

Liked: Cleanliness, amenities, property conditions & facilities
細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

ATSUKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ペット同伴できること。
Stayed 1 night in Aug 2025
Verified review

8/10 Good

MISUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
とても快適に過ごせました。温泉も良かったです。
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

wai

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jorge

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Apr 2026
Verified review

8/10 Good

HIROSHI

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Masaki

Stayed 1 night in Dec 2025

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