Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

4.0 star property

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Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

A residential area with modern houses, a well-maintained lawn, and a clear sky.
A modern dining area with a wooden table, wicker chairs, and a large window offering a view of the outdoors.
A modern living room with a sofa, a coffee table, and bean bags.
A spa area with a hot tub, tiled walls, and a control panel.
A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $192
$175 nightly
$192 total
Jul 28 - Jul 29

Explore the area

View in a map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Sengokuhara Susuki Prairie
    ‪1 min walk‬
  • Place, Daihakone Country Club
    ‪6 min walk‬

Room options

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

Family Room / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 743 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

Stayable Showroom / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

Family Room

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed
  • Free WiFi

6 Person Room

  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

Queen Beds + Raised Floor Area

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed
  • Free WiFi

Similar properties

About the neighborhood

Hakone

Located in Hakone (Sengokuhara), Rakuten STAY Hakone Susuki Grass Fields is within a 10-minute drive of Lake Ashi and Ōwakudani. .This aparthotel is 8.5 mi (13.7 km) from Gotemba Premium Outlets and 4.4 mi (7.2 km) from Hakone Kowakien Yunessun.

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 miles
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Sengokuhara Susuki Prairie - 1 min walk - 0.1 miles
  • Daihakone Country Club - 6 min walk - 0.4 miles
  • Hakone Venetian Glass Museum - 5 min drive - 1.4 miles

Getting around

  • Hakone Miyanoshita Station - 12 min drive
  • Kowakidani Station - 12 min drive
  • Haneda Airport (HND) - 120 min drive

Restaurants

  • ā€Ŗć˜ć­ć‚“ć˜ć‚‡č•Žéŗ¦ ē®±ę ¹ä¹åä¹ - ‬3 min drive
  • ‪tea salon Orient Express - ‬19 min walk
  • ā€Ŗć‚«ćƒ•ć‚§ćƒ†ćƒ©ćƒƒćƒ„ć‚”ć†ć‹ć„ - ‬3 min drive
  • ā€Ŗć„ć‚ć‚ŠčŒ¶å±‹ - ‬20 min walk
  • ā€Ŗć”ć‚ƒć„ćŖćƒć‚¦ć‚¹ - ‬2 min drive

About this property

Rakuten STAY Hakone Susuki Grass Fields

Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers, spring water baths, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and hair dryers.

Treat yourself to a stay in one of the 20 individually furnished guestrooms, featuring heated floors. Kitchens are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and rice cookers.
Free self parking is available onsite.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 38 reviews
Rating 8 - Good. 7 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yuan Zhi

Liked: Cleanliness, check-in, communication, listing accuracy
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Todd

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
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Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Juliana

Liked: Cleanliness, check-in, communication, listing accuracy
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Stayed 1 night in Feb 2026
Verified

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
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Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maya

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Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

ęœØę‘

Liked: Cleanliness, amenities, property conditions & facilities
ęø…ę½”ę„ŸćŒć‚ć£ć¦éžåøøć«č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities, communication
éƒØå±‹ć®é›°å›²ę°—ćŒć„ć„
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort, communication
č¶…ę£’ę›“č¶…ē“šä¹¾ę·Ø
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

貓之

Liked: Cleanliness, amenities, property conditions & facilities
ē“°ć‹ć„ćØć“ć‚ć®ęø…ęŽƒć‚’ć—ć£ć‹ć‚Šč”Œć£ć¦é ‚ć‘ć‚Œć°ć€ć‚ćØćÆčØ€ć†äŗ‹ćŒćŖć„ćć‚‰ć„ę„½ć—ć‚ć‚‹ć—ć€ć‚†ć£ćć‚Šć§ćć¾ć™ć€‚
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

ATSUKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ćƒšćƒƒćƒˆåŒä¼“ć§ćć‚‹ć“ćØć€‚
Stayed 1 night in Aug 2025
Verified

8/10 Good

MISUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
ćØć¦ć‚‚åæ«é©ć«éŽć”ć›ć¾ć—ćŸć€‚ęø©ę³‰ć‚‚č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

jorge

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Apr 2026
Verified

8/10 Good

HIROSHI

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Masaki

Stayed 1 night in Dec 2025
Verified

4/10 Poor

OKUTO

Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Haruka

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

JAESUNG

Stayed 1 night in Jul 2025