Compare Cheap Hotels in Hacienda Heights

"You’re paying to be near the park. This is a very run down property."

"We chose this hotel because it was reasonably priced and close to Disneyland. I was not expecting luxury, but I did expect basic courtesy, privacy, and competent service. First, they assigned us a room that was already occupied. We opened the door and found another family inside, including a naked 3-year-old. It was horribly embarrassing and a serious breach of privacy. We went back to the front desk, and they moved us to a different room. I will say the restaurant and food were great. That was the best part of the stay. There was a lot of variety, it was very convenient, and breakfast was exactly what you would expect with no issues. The second major problem happened while we were at the park. On our second day, I got a call saying we were supposed to have checked out and that our belongings were still in the room, even though I had booked the hotel for four nights. I explained that I had a reservation, but the response was basically that they did not care, they had no other rooms available, and I needed to leave. There was no customer service, no effort to hear me out, and no attempt to calmly look into the issue. When I called back with my receipt, they blamed it on a third-party booking error. However, after they had already placed us in an occupied room and then moved us, that explanation did not seem believable. I did not expect perfection, but I did expect common courtesy and professionalism. Unfortunately, this stay was stressful, humiliating, and poorly hand "

"Pleasant stay, staff was helpful and professional. Prices for items in the shop are a little pricey."

"Would definitely go back"

"Bathroom door was broken, can’t close it can’t open. The telephone in room didn’t work"

"Could not get key card to rooms because machines were down. Tried to check in at 3:30 pm before going to dodger stadium and could not check into room or get bags to room or even freshen up before going out. I did not return till 12:30 am. I told the check in desk when they asked how my trip was. Paid over 200 for night to just sleep and shower in the morning."