See all properties

Hotel Chocolate Carruaje

4.5 star property

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

Front of property
Reception
Front of property
View from property
Breakfast, lunch, dinner served; Mexican cuisine, pool views

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry
$56
$46 nightly
$56 total
Total with taxes and fees
Dec 22 - Dec 23

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Macrocenter I
    ‪3 min walk‬
  • Place, Mummies Museum
    ‪19 min walk‬
  • Place, Alley of the Kiss
    ‪2 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪28 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, free WiFi

Deluxe Double Room

8.6 out of 10
Excellent
(7 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 215 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, free WiFi

Deluxe Quadruple Room

  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property
Hotel Castillo Santa Cecilia
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.8 out of 5, Good, 2,104 reviews
Hotel Castillo Santa Cecilia

About the neighborhood

Guanajuato

With a stay at Hotel Chocolate Carruaje in Guanajuato, you'll be connected to the convention center, just a 1-minute walk from El Nopal Mine and 7 minutes by foot from Macrocenter I. .This luxury hotel is 1.1 mi (1.7 km) from Public Granary and 1.2 mi (1.9 km) from Alhondiga de Granaditas Museum.

What's nearby

  • Macrocenter I - 3 min walk - 0.2 miles
  • Mummies Museum - 19 min walk - 1.0 mile
  • Alley of the Kiss - 2 min drive - 1.0 mile
  • Juarez Theater - 3 min drive - 1.2 miles
  • University of Guanajuato - 3 min drive - 1.2 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪Comedor Real - ‬1 min walk
  • ‪Hacienda El Fresno - ‬6 min walk
  • ‪El Trompo de San Javier - ‬1 min walk
  • ‪Restaurante La Huerta Café - ‬5 min walk
  • ‪El Jardín de los Milagros - ‬6 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel with free parking connected to the convention center in Guanajuato
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 50 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes, and housekeeping is provided daily.
Pamper yourself with onsite massages and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite with Mexican cuisine at Las Carretas, a restaurant where you can take in the pool view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Guanajuato? This hotel has 323 square feet (30 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 152 reviews
Rating 8 - Good. 38 out of 152 reviews
Rating 6 - Okay. 17 out of 152 reviews
Rating 4 - Poor. 22 out of 152 reviews
Rating 2 - Terrible. 13 out of 152 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Omar Escobar, Tolleson az

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025

10/10 Excellent

Carlos, San Antonio

Liked: Staff & service, property conditions & facilities
Great service, muy amables y atentos.
Stayed 1 night in Jul 2025

2/10 Terrible

Jesus

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Cuartos muy incómodos, sucios, un olor muy desagradable, staff súper groseros y mucho ruido hasta las 3am tuvimos que hacer check out días antes perdiendo la reservación muy lejos del centro
Stayed 2 nights in Jul 2025

10/10 Excellent

tony

Stayed 1 night in Jul 2025

2/10 Terrible

zoe

Stayed 1 night in Jun 2025

2/10 Terrible

faviola

Traveled with family
Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

4/10 Poor

Jhankarlo

Traveled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

10/10 Excellent

Elida, monterrey

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor hotel que pueden visitar
Stayed 2 nights in Aug 2025

8/10 Good

israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, solo que en la reservacion no mencionaron que si llegábamos después de las 6pm se cancelaba, y por esa noche tuvimos que quedarnos en otro hotel a pesar de ta haber reservado, al día siguiente llegamos y todo muy bien.
Stayed 2 nights in Aug 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025

8/10 Good

Anayely

Traveled with family
Liked: Staff & service
Buen lugar el inconveniente la alberca es pequaña y no importara ya q lueog la ocupan para clases de natacion y no dejan disfrutarla y no te avisan y deberian tener fumigacion en habitaciones por que encontranos chinches
Stayed 2 nights in Aug 2025

10/10 Excellent

Moru

Liked: Cleanliness, staff & service, amenities
La alberca extremadamente fría
Stayed 1 night in Aug 2025

10/10 Excellent

Diana Lorena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bonito y limpio
Stayed 2 nights in Aug 2025

10/10 Excellent

Montserrat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025

8/10 Good

Carlos Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación 👌
Stayed 3 nights in Aug 2025

10/10 Excellent

Boby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 4 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 2 nights in Aug 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Más limpieza dentro del cuarto
Stayed 1 night in Aug 2025

6/10 Okay

Pérez Flores

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
La chapa no servía y no tenía seguridad, no había agua y la temperatura de la misma era muy variable, el servicio era muy lento, pedimos una cobija y nunca nos la llevaron, el restaurante y la taquería tiene un precio elevado y la verdad no está rico, había 2 chicos como que nuevos, pero no saben bien
Stayed 2 nights in Aug 2025

6/10 Okay

Julio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2025