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Hotel Chocolate Carruaje

4.5 star property

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Photo gallery for Hotel Chocolate Carruaje

Front of property
Front of property
Reception
Breakfast, lunch and dinner served
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is $51
$43 nightly
$51 total
Total with taxes and fees
Jun 22 - Jun 23

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Macrocenter I
    ‪3 min walk‬
  • Place, Alley of the Kiss
    ‪4 min drive‬
  • Place, University of Guanajuato
    ‪5 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪41 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, free WiFi

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.4 out of 10
Good
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, free WiFi

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Similar properties

Front of property
Hotel Castillo Santa Cecilia
Guanajuato
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.8 out of 5, Good, 2,263 reviews
$41 nightly
The price is $49
Jul 1 - Jul 2
Total with taxes and fees
Hotel Castillo Santa Cecilia

About the neighborhood

Guanajuato

With a stay at Hotel Chocolate Carruaje in Guanajuato, you'll be connected to the convention center, within a 5-minute drive of Alley of the Kiss and Macrocenter I. .This luxury hotel is 0.4 mi (0.7 km) from El Nopal Mine and 1.1 mi (1.7 km) from Public Granary.

What's nearby

  • Macrocenter I - 3 min walk - 0.2 miles
  • Alley of the Kiss - 4 min drive - 1.0 mile
  • Hidalgo Market - 4 min drive - 1.0 mile
  • University of Guanajuato - 5 min drive - 1.2 miles
  • Mummies Museum - 7 min drive - 1.7 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪Tacos don taco - ‬10 min walk
  • ‪Hacienda El Fresno - ‬6 min walk
  • ‪Mariscos "El Ausente - ‬13 min walk
  • ‪El Lugar De La Pizza - ‬11 min walk
  • ‪Restaurant Bar - ‬2 min walk

About this property

Hotel Chocolate Carruaje

Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 50 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes, and housekeeping is provided daily.
Pamper yourself with onsite massages and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite with Mexican cuisine at Las Carretas, a restaurant where you can take in the pool view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Guanajuato? This hotel has 323 square feet (30 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 176 reviews
Rating 8 - Good. 42 out of 176 reviews
Rating 6 - Okay. 20 out of 176 reviews
Rating 4 - Poor. 26 out of 176 reviews
Rating 2 - Terrible. 19 out of 176 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025
Verified

8/10 Good

Jose

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025
Verified

8/10 Good

Luz Maria Resendis

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Macario

Liked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Karina

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

faviola

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025
Verified

4/10 Poor

SOONGUN

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Omar Escobar

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025
Verified

4/10 Poor

Pedro

Disliked: Cleanliness, amenities, property conditions & facilities
La alberca no funciona está vacía y sucia
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Emmanuel

Disliked: Cleanliness, amenities, property conditions & facilities
No tenían servicio de alberca, lo cual fue muy molesto, ya que viene con niños pequeños para aprovechar esta amenidad. El hotel es un poco viejo y mal atendido.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

José Roberto

Disliked: Amenities
La habitación olía tremendamente a humedad, la chapa de la puerta no servía, la cama dura como piedra, el baño tremendamente incómodo.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Tomas

Liked: Cleanliness, staff & service, amenities
Mi hospedaje incluia desayuno diario y no fui notificado
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

RICARDO

Disliked: Cleanliness
Estuvieron trabajando a un lado de la habitación asi que bastante ruido, instalaciones incomodas, la TV no funcionaba
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Doris

Disliked: Cleanliness, amenities, property conditions & facilities
Las paredes con mucha humedad y despintadas. Cucarachas gigantes en la regadera y clóset. Un olor espectrufacto penetrante. No pudimos terminar bien la noche aunque estábamos cansadisimos. No vale la pena. Las instalaciones de las habitaciones están pesimas, de tercer mundo.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Israel

Disliked: Property conditions & facilities, room comfort
Muy austero
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

violeta

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo ..... Solo el ruido de arriba jaja pero todo excelente
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Claudio David

Disliked: Amenities, property conditions & facilities
La habitación no era diferente al de las fotos, el colchón era una piedra, demasiado ruido del restaurante, olor a humedad, almohadas muy viejas
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Karla

Disliked: Staff & service, amenities, property conditions & facilities
Instalaciones muy básicas y en mal estado.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Carolina

Disliked: Cleanliness, property conditions & facilities
cala dura y cuartos antiguos
Stayed 2 nights in Nov 2025
Verified

8/10 Good

RODRIGO

Liked: Cleanliness, staff & service
Un lugar muy tranquilo y limpio. El servicio en general
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
bueno comodo tranquilo
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación céntrica, fácil llegar, estacionamiento amplio, ideal para familias grandes
Stayed 2 nights in Nov 2025