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Hotel Plaza Genova Centro

Property class: 3.5

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Photo gallery for Hotel Plaza Genova Centro

Interior detail
Breakfast, lunch, dinner served; international cuisine
Deluxe Double Room | In-room safe, desk, laptop workspace, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Room service
$52
$43 nightly
$52 total
Total with taxes and fees
May 3 - May 4

Explore the area

View in a map
Av. Juarez 123 Zona Centro, Guadalajara, JAL, 44100
  • Place, Guadalajara Cathedral
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪3 min walk‬
  • Place, Degollado Theater
    ‪3 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room

8.6 out of 10
Excellent
(232 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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Front of property
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  • Parking included
  • Free WiFi
  • Restaurant
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The price is $46
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Total with taxes and fees
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About the neighborhood

Guadalajara

Hotel Plaza Genova Centro is in the heart of Guadalajara, within a 5-minute walk of Degollado Theater and Guadalajara Cathedral. .This hotel is 0.8 mi (1.3 km) from Mercado Libertad and 1.1 mi (1.8 km) from Teatro Diana.

What's nearby

  • Guadalajara Cathedral - 3 min walk - 0.2 miles
  • Plaza de Armas - 3 min walk - 0.2 miles
  • Degollado Theater - 3 min walk - 0.2 miles
  • Mercado Libertad - 7 min walk - 0.4 miles
  • Teatro Diana - 14 min walk - 0.8 miles

Getting around

  • San Juan de Dios Station - 5 min walk
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 44 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Café Boutique Degollado - ‬3 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Lonchería La Playita - ‬3 min walk
  • ‪Chai - ‬2 min walk

About this property

Hotel Plaza Genova Centro

Hotel Plaza Genova Centro offers 197 air-conditioned accommodations with safes and hair dryers. Cable television is provided. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 197 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free valet parking is available onsite.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Limited onsite valet parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 11 2026 to February 11 2027 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Real Guadalajara Centro
Real Inn Centro
Real Inn Guadalajara
Real Inn Guadalajara Centro
Real Inn Guadalajara Centro Hotel
Gamma Guadalajara Centro Histórico Hotel
Real Inn Centro Hotel
Gamma Histórico Hotel
Gamma Histórico
Hotel Plaza Génova
Plaza Genova Centro
Hotel Plaza Genova Centro Hotel
Gamma Guadalajara Centro Histórico
Hotel Plaza Genova Centro Guadalajara
Hotel Plaza Genova Centro Hotel Guadalajara

Hotel Plaza Genova Centro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1201 out of 1892 reviews
Rating 8 - Good. 427 out of 1892 reviews
Rating 6 - Okay. 142 out of 1892 reviews
Rating 4 - Poor. 63 out of 1892 reviews
Rating 2 - Terrible. 59 out of 1892 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness
Great location staff was excellent rooms are a little older and could use a facelift but where very clean and comfortable
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2026

2/10 Terrible

Michelle

Traveled with family and small children, Traveled with family
Unfortunately, our stay at Hotel Plaza Genova was overshadowed by a very negative experience with two staff members, Tania and Oscar. We were charged 250 pesos for a “lost” parking ticket slip, which they claimed was missing and blamed on us. Later that same day, we found the ticket inside our car, meaning it was never lost. Despite this, they refused to acknowledge the mistake or refund the charge. They also did not want to listen to my husband when he tried to calmly explain the situation. Their only response was that they were “following hotel policy,” yet this policy was never explained to us at check-in, nor were we informed about additional charges if a parking ticket was supposedly lost. It’s frustrating that they insist on enforcing policies that weren’t disclosed, especially when the issue resulted from their own mishandling. What made the situation worse was their unprofessional attitude, acting as if they had absolute authority and no accountability. Several other employees even expressed discomfort with how these two behave at work due to their romance relationship which further affected our perception of the hotel’s management and professionalism. This experience left us feeling disrespected and disappointed. The hotel itself may be fine, but interactions like this with staff can completely ruin a guest’s stay. I hope management addresses this seriously so future guests don’t go through the same situation.
Stayed 3 nights in Dec 2025

2/10 Terrible

Mozart, CHICAGO

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel's rating as four-star should be reviewed and re-evaluated. Nothing from the pictures and ratings could have prepared me for the poor condition of this hotel. An extreme disappointment.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2025

10/10 Excellent

Mario

Stayed 1 night in Dec 2025

2/10 Terrible

MYRNA

Liked: Staff & service
Disliked: Amenities
They’re remodeling the fourth floor. Heavy machinery and excessive noise started around 8:00am. Impossible to rest with that much noise. If I would have known of this situation, I would have stayed in a different hotel. Could sleep well. Never staying here again.
Stayed 1 night in Dec 2025

4/10 Poor

Alma Graciela, el paso

Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was a bit rude, the ladies at the counter just looked over at me and continued their conversation not asking if I needed assistance. Then when I told them that I had already signed paperwork and just needed the room key, they laughed and turned to talk among themselves. One of them even said something beneath her breath and laughed. Rude
Stayed 5 nights in Dec 2025

10/10 Excellent

Yolanda, LOS ANGELES

Stayed 2 nights in Dec 2025

2/10 Terrible

Andres

Stayed 1 night in Nov 2025

10/10 Excellent

Silvia Leticia

Muy buen servicio, limpieza y amabilidad de todo el personal pero especialmente de Tania en recepción. Muy recomendado y volveremos muchas gracias por todo.
Stayed 6 nights in Dec 2025

10/10 Excellent

juan Manuel

Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Stayed 3 nights in Dec 2025

8/10 Good

Oscar

Stayed 1 night in Dec 2025

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nos encanto el trato de los valet. Son muy amables. El equipo de front desk fueron corteses, pero pueden mejorar su servicio al cliente. Cuartos limpios. Regadera con agua y presion excelente. El wifi funcionaba muy bien por las mañanas. Nos encantaria que el cuarto viniera con cafetera y frigo bar. El hotel SI CUENTA CON ELEVADOR. Edificio antiguo pero mantenido.
Stayed 3 nights in Dec 2025

8/10 Good

Oscar

Stayed 7 nights in Dec 2025

6/10 Okay

Daniel

Business traveler
That’s was not what I expected! The advertising on the pictures doesn’t match
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff personnel is very friendly, they gave us the room a few hours prior the regular check in time so we could rest and enjoy the city, the restaurant in the hotel is a good option if you don't want to go outside and find a restaurant, the location is also good, 10 min walk from the points of interest
Stayed 3 nights in Nov 2025

8/10 Good

JESUS LEONER

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Oct 2025

10/10 Excellent

Juan Pablo

Stayed 1 night in Nov 2025

8/10 Good

Matthew, Grandview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan Pablo

Stayed 1 night in Nov 2025

10/10 Excellent

Claudia Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

2/10 Terrible

Adrianna

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
i am writing this from a different hotel, where we finally feel safe and respected after escaping the absolute nightmare that was Hotel Plaza Génova. We cut our 4-night stay short after just two days, and the reason was not just the filthy conditions, but what I can only describe as systematic harassment and extortion. This hotel subjected us to a predatory scam. Despite paying an upfront "additional person" fee at check-in, staff member Tatiana harassed us with 4 calls and 4 texts before illegally locking us out of our room. They demanded more money to reactivate our key, holding our belongings hostage. This extortion was repeated nightly. The rooms were uninhabitable, reeking of sewer and with a flooded, backed-up shower. Our requests for a room change were ignored. The combination of bullying, fraudulent charges, and vile conditions forced us to abandon our paid stay and leave early. This is not just a bad hotel; it is a scam operation. Avoid at all costs.
Stayed 4 nights in Nov 2025