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Mainstay Suites Gatlinburg TN

2.0 star property

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Lobby
Room
Pool
Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

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Seasonal outdoor pool
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  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,515 reviews
$70 nightly
The price is $79
Feb 12 - Feb 13
Total with taxes and fees
Crossroads Inn & Suites

About the neighborhood

Gatlinburg

With a stay at Mainstay Suites Gatlinburg TN in Gatlinburg, you'll be within a 5-minute drive of Anakeesta and Ripley's Aquarium of the Smokies. .This hotel is 2.1 mi (3.4 km) from Great Smoky Mountains National Park and 11.4 mi (18.4 km) from Dollywood.

What's nearby

  • Cupids Chapel of Love - 2 min walk - 0.1 miles
  • Historic Ogle Log Cabin - 2 min drive - 1.1 miles
  • Ripley's Aquarium of the Smokies - 3 min drive - 1.3 miles
  • Anakeesta - 3 min drive - 1.3 miles
  • Gatlinburg SkyPark - 4 min drive - 1.9 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Pancake Pantry - ‬4 min drive

About this property

Mainstay Suites Gatlinburg TN

Hotel with a fitness center, near Ripley's Aquarium of the Smokies
Recreational amenities at the hotel include a fitness center.
All guestrooms feature room service.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including shopping on site.
Take advantage of the hotel's room service.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Things to do

  • Gym
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • Elevator

Room amenities

Food and drink

  • Room service

Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Mainstay Suites Gatlinburg TN Hotel
Mainstay Suites Gatlinburg TN Gatlinburg
Mainstay Suites Gatlinburg TN Hotel Gatlinburg

Mainstay Suites Gatlinburg TN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Fabricio

Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here every year. The rooms are great. Most of all the staff is ALWAYS nice helpful and friendly. We appreciate the warm welcome.
Stayed 2 nights in Oct 2025

6/10 Okay

Lizzette

Stayed 1 night in Oct 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous 4 day stay. Very clean. Staff was so friendly and accommodating. Good breakfast selection. Nice quiet area. Can’t say enough good things about our stay there. We will definitely stay there the next time we are in the area.
Stayed 4 nights in Oct 2025

8/10 Good

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

Ruben

Stayed 1 night in Oct 2025

8/10 Good

Brandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close enough to everything without being right in the traffic. Clean and comfortable room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dillan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Maribel

Traveled with partner
Liked: Amenities, property conditions & facilities
I like how friendly the the staff was and to be able to have a conversation with them.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose, Valencia

Stayed 1 night in Jul 2025

10/10 Excellent

Raji

Stayed 1 night in Jul 2025

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we have stayed here twice already and loved our stay. Everyone is so friendly. We look forward to returning.
Stayed 3 nights in Mar 2025

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was practically new. very clean, comfortable beds, but we didn't sleep much because someone in the room above us was obviously building a house in their room and stomping on the floor all night long.
Stayed 1 night in Jul 2024

10/10 Excellent

Shenicqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Amazing hospitality
Stayed 2 nights in Jun 2024

6/10 Okay

Linda

Traveled with family
Disliked: Cleanliness
Well first night there they double booked our room we didn’t have dead bolt on but we had other they were able to open our door this was at 12:- 15 am then lady at front desk was rude as all get out didn’t even say sorry. We complained they did give us a free night said it would be credited back to you then you can credit our zip account.
Stayed 4 nights in Mar 2024