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Mainstay Suites Gatlinburg TN

2.0 star property

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Pool
Room
Room
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

Similar properties

Lobby sitting area
Brookside Lodge
Gatlinburg
  • Pool
  • Breakfast included
  • Kids pool
  • Free WiFi
4.3 out of 5, Excellent, 2,186 reviews
$61 nightly
The price is $67
Apr 21 - Apr 22
Total with taxes and fees
Brookside Lodge

About the neighborhood

Gatlinburg

With a stay at Mainstay Suites Gatlinburg TN in Gatlinburg, you'll be within a 5-minute drive of Ripley's Aquarium of the Smokies and Anakeesta. .This hotel is 2.1 mi (3.4 km) from Great Smoky Mountains National Park and 9.6 mi (15.5 km) from Island at Pigeon Forge.

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Pancake Pantry - ‬4 min drive

About this property

Mainstay Suites Gatlinburg TN

Recreational amenities at the hotel include a fitness center.
All guestrooms feature room service.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including shopping on site.
Take advantage of the hotel's room service.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Things to do

  • Gym
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • Elevator

Room amenities

Food and drink

  • Room service

Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Mainstay Suites Gatlinburg TN Hotel
Mainstay Suites Gatlinburg TN Gatlinburg
Mainstay Suites Gatlinburg TN Hotel Gatlinburg

Mainstay Suites Gatlinburg TN Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 41 out of 60 reviews
Rating 8 - Good. 10 out of 60 reviews
Rating 6 - Okay. 4 out of 60 reviews
Rating 4 - Poor. 3 out of 60 reviews
Rating 2 - Terrible. 2 out of 60 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Afrika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, I mean it, but I would like them to improve the breakfasts, to offer a little more variety in the meals, and regarding the bathroom, that the lotion and shampoo be of better quality. Everything else was fantastic; I had a wonderful few days. Thank you so much. I will come back
Stayed 3 nights in Dec 2025

10/10 Excellent

Tyler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect! I did not know them came equipped with a full size fridge dishwasher dishes and hot plate to cook on. Definitely will be staying here anytime we’re in town from now on.
Stayed 3 nights in Dec 2025

4/10 Poor

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness
As soon as we walked in our room the smell of weed about knocked us down. Then…. All we heard was the people next door screaming and arguing most of the night and the remainder of the stay from midnight on the people above us could be heard running and moving things across the floor. They must have showered all night long from the sounds of it the water ran all night long!!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in and out was very friendly. My room was very clean and the bed was very comfortable. I'll definitely be staying here again
Stayed 1 night in Jan 2026

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner worked fantastic and there were a lot of shops nearby
Stayed 3 nights in Jan 2026

10/10 Excellent

Nelly

Stayed 2 nights in Dec 2025

8/10 Good

Kenneth

Stayed 1 night in Dec 2025

10/10 Excellent

Karina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo excelente,buena atención la habitación limpia y bonita se lo recomiendo
Stayed 1 night in Dec 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, property conditions & facilities
Muy limpio todo y excelente servicio de calidad
Stayed 2 nights in Dec 2025

10/10 Excellent

Dilinyeth

Stayed 1 night in Dec 2025

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff wasn't the best. Room was good
Stayed 6 nights in Dec 2025

10/10 Excellent

Lafonda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Glad place to stay, staff very friendly and hotel convenient to downtown
Stayed 4 nights in Dec 2025

8/10 Good

Molly

Liked: Cleanliness, staff & service
Staff was very kind and helpful. The room was clean. The walls don't buffer sound very well. Only a problem if other guests are loud.
Stayed 1 night in Dec 2025

10/10 Excellent

Deborah, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Could not get the room to warm up
Stayed 2 nights in Dec 2025

4/10 Poor

Jennifer

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Paper thin walls and could hear conversations in the next room; the front desk tried to charge me additional funds even though I paid in advance; the morning breakfast buffet was horrible. This hotel overall was terrible.
Stayed 2 nights in Dec 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was amazing. The rooms we're pretty modern and clean. AC's work very good. Was there for about a week and stayed in two different rooms and everything was the same and both rooms. Will definitely be back again
Stayed 1 night in Nov 2025

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Room was clean. Very good quality for the price! Within quick driving distance from Gatlinburg and Pigeon Forge!
Stayed 2 nights in Nov 2025

10/10 Excellent

himabindu

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice ambience and polite staff
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean, comfortable
Stayed 4 nights in Nov 2025

10/10 Excellent

Fabricio

Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here every year. The rooms are great. Most of all the staff is ALWAYS nice helpful and friendly. We appreciate the warm welcome.
Stayed 2 nights in Oct 2025

6/10 Okay

Lizzette

Stayed 1 night in Oct 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous 4 day stay. Very clean. Staff was so friendly and accommodating. Good breakfast selection. Nice quiet area. Can’t say enough good things about our stay there. We will definitely stay there the next time we are in the area.
Stayed 4 nights in Oct 2025

8/10 Good

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

Ruben

Stayed 1 night in Oct 2025