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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Property grounds
Fridge, microwave, coffee/tea maker
Exterior detail
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
$63
$56 nightly
$63 total
Total with taxes and fees
Jan 22 - Jan 23

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 400 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 400 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 400 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

With a stay at Quality Inn Creekside - Downtown Gatlinburg in Gatlinburg (Downtown Gatlinburg), you'll be within a 5-minute walk of Gatlinburg Convention Center and Great Smoky Mountains National Park. .This hotel is 0.3 mi (0.5 km) from Ole Smoky Moonshine Distillery and 0.3 mi (0.5 km) from Gatlinburg SkyPark.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 1 min walk - 0.1 miles
  • Gatlinburg Convention Center - 5 min walk - 0.3 miles
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 6 min walk - 0.4 miles
  • Ripley's Aquarium of the Smokies - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Take advantage of the hotel's 24-hour room service. A complimentary buffet breakfast is included.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms.
Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 268 out of 1032 reviews
Rating 8 - Good. 197 out of 1032 reviews
Rating 6 - Okay. 183 out of 1032 reviews
Rating 4 - Poor. 175 out of 1032 reviews
Rating 2 - Terrible. 209 out of 1032 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

linda, susquehanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom and hallways, broken elevator, steep walk up hill to room, no soap or shampoo in room
Stayed 2 nights in Oct 2025

2/10 Terrible

Sheila

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
WE didnt stay there. The elevator wasn't working we were expected to carry everything up 4 set of stairs. It wasnt a very clean place. I an old place that needs lots of remodeling.
Stayed 7 nights in Oct 2025

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2025

2/10 Terrible

Vaibhav

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
If heater on...smoke alarms activate...so not used climate control unit... bathtub curtain rod was loose so water was spilling on floor...the room given is on step hill so can not walk downtown as coming up is exhausting...in short if you are paying $110 the service you are getting is not worth of $50.
Stayed 2 nights in Oct 2025

2/10 Terrible

Dwight

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had 2 rooms. The first one had blood on the sheets and men’s under ware in the other bed. Curtain was ripped, 2nd room lights did not work, tub would not drain. Room above was very noisy all 3 nights til 12 or 3.
Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect and the room was good for the price, biggest issue was the rooms were so dark. Very hard to get ready in the morning. I was surprised at how quiet it was and loved getting to see the local bears roam the lot on occasion. Very cool.
Bear walking down the creek bed in front of the office area.
Behind the hotel there’s a cute wooden bridge over the creek. Taking pictures and here this beauty comes!
Stayed 4 nights in Oct 2025

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy
Stayed 4 nights in Sep 2025

8/10 Good

John

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Excellent location, comfortable beds, but the whole property could use some cleaning up. Breakfast was good and variety of options. I wish they would fix the elevator.
Stayed 4 nights in Oct 2025

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no elevator. Unkempt.
Stayed 4 nights in Sep 2025

6/10 Okay

Sandi

Traveled with family
Liked: Staff & service
Pros, good location, friendly staff, decent breakfast, and Bear sitings almost daily. Cons,,floor could have been cleaner, tiny bugs or gnats flying around in room, shower did not hot water just warm, lamp shade broken, lighting not very bright
Stayed 5 nights in Oct 2025

2/10 Terrible

Christina

Stayed 2 nights in Oct 2025

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not at all clean. The bathroom sink had built up dirt in the corners. The shower didn’t drain properly so you were standing in dirty water as you showered. The toilet paper holder was broken. The deadbolt and door latch were both broken. The bedding felt as if there was sand between the sheets as well as the floor. We have stayed at several hotels while visiting Gatlinburg, with very few complaints. There was no reason for the condition of this room. Had to find the cleaning lady to request towels. Walked into the room she was cleaning. Noticed there were no cleaning supplies on the cart nor in the room she was cleaning. This place doesn’t deserve one star. Will not stay here again.
Stayed 1 night in Oct 2025

2/10 Terrible

ravikumar

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
hotel room has ripped carpet, bugs, and inadequate lighting, it is considered uninhabitable. I never go again this hotel and Expedia
Stayed 3 nights in Oct 2025

6/10 Okay

DAVID

Liked: Cleanliness, room comfort
The hotel did not make clear that we would not be staying in the main buildings but in a separate building 2 blocks away. It also didn't mention the steep hill that we would need to climb.
Stayed 3 nights in Oct 2025

2/10 Terrible

Diana

Stayed 4 nights in Oct 2025

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the cheapness and being on the strip

Huge list not sure I have enough words…light coming in window at night, see picture. Dirty shower, old spring bed, lamps with holes, light sockets unable to keep things in the socket, no light bulb in one lamp, no knob on lamp to keep shade from wobbling, hardwood floor no transition to marble floor in bathroom. Step on that in the middle of the night, big 3 inch gap. Toilet paper thing fell off wall, light switches missing a screw. Door wouldn’t open every time, got stuck almost had to use body to get it to open. Parking lot was ok. Hole in wall behind tv for cable, hole with cords coming through. We left a day early, we couldn’t sleep well with the bed and the light coming through. Couldn’t move to other room, sold out, Slammed Enuff was in town. Every time my husband went to office there was someone else in there complaining about their rooms. When we left there was 3 other people asking for refunds.
This is at night!!! Two lights outside room and a huge parking lot light shining in!
Stayed 4 nights in Oct 2025

4/10 Poor

Felipe

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Deepak

Stayed 6 nights in Sep 2025

2/10 Terrible

Jack

Traveled with partner
Disliked: Amenities
This property was terrible The rooms smelled like mold and mildew They couch in the room looked like it had been brought it from outside it was so old and dingy I didn’t stay because I couldn’t breathe
Stayed 2 nights in Oct 2025

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Will not be staying here again !!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Tabitha

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Staff was very friendly and helpful. But room has MULTIPLE (6-10) stink bugs (or kissing bugs can’t tell…spiders everywhere. Elevator doesn’t work. We just got here A few hours ago. I’ll let you know how everything else is!
Stayed 1 night in Oct 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities
I will definitely be getting a room here again.
Stayed 3 nights in Sep 2025

6/10 Okay

Katy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was nice that parking was free. The room was in serious need of updating. Asked for a non smoking room as my mom has asthma but it was faint enough to not bother her. Elevators were not working.
Stayed 4 nights in Sep 2025

6/10 Okay

MaShawna

Stayed 2 nights in Sep 2025

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the one to avoid!

We didn’t stay. We checked in, while going to the room, found out there was no working elevator, which was not told to us. After getting to the room, walked in to find stink bugs EVERYWHERE! They were on the floor, on the ceiling, on the drapes and on the bed. That’s all we had to see, we immediately exited the room, and demanded a refund from the office. Let me say, we choose cheaper rooms to save money, and when doing so, don’t expect perfection or luxury, and have only left a hotel without staying one other time in almost 30 years, but I have never seen so many bugs in one place at one time in my life! The office staff were not concerned, or even surprised about the bug problem! So, when they offered another room, we absolutely refused, and insisted on the refund. Avoid this hotel, it’s not worth the money you’ll save!!
Stayed 2 nights in Sep 2025