Compare Spa Resorts & Hotels in Franklin

"Staff could’ve been more proactive with helping otherwise good overall experience no real complaints"

"Service was good people are nice "

"The breakfast was nice and lots of options. "

"Accessibility room was horrible. Not well maintained, broken door handles , not enough room for wheelchair, broken lamp, difficult to access fridge —- so disappointing for Hampton inn. I’ll never stay at the one in Natick."

"it was good , just that the room did not have water bottles"

"I had a very disappointing experience at Colonial Inn. First, I was placed in a smoking room—something I didn’t even realize still existed. The smell was overwhelming and completely unacceptable. It was so bad that we had to keep the windows open the entire time and even went out to buy a candle just to make the room somewhat bearable. When I asked to switch rooms, I was told the hotel was fully booked, so we were stuck dealing with it. To make matters worse, they charged a $100 security deposit, and it has now been two weeks with no refund. When I called to follow up, the staff member I spoke to was extremely rude and didn’t even bother checking whether the deposit had been released. Between the condition of the room, lack of accommodation, and poor customer service, this stay fell far below expectations. I would not recommend staying here."