Compare Hotels with Room Service in Fairview Heights

"I liked the room theme.It was a retro, hipster style with a large tub. The hotel had lots of things to look at and activities. The things that were a turnoff and I will probably never stay again was a lack of cleaning. I woke up on my 2nd night and had a dirty face mask in my sheets. Under the seating couch was a layer of sticky dust and wrappers. I also experienced poor customer service at the bar. I wanted just a pop and I went to speak and he said I will be with you in a minute. I waited about 5 minutes and I was still waiting so I walked away with no acknowledgement. The front desk did not compensate for the mask or cleanliness of the room. So check your sheets before you sleep. So you dont wake up to a mask wrapped on your toe."

"The hot tub was wonderful and the front desk staff and the lady working the happy gour thing were all amazing. Super friendly and gave above and beyond service making me feel welcome. "

"Loved it "

"Overall, a great value for the price. I would absolutely stay there again. Perfectly located. Easy to find. Incredible staff. The breakfast ladies are the best. I'm not a morning person & I left smiling every morning. Good food. Evening appetizers were easily a meal. We enjoyed visiting with other guests on the observation deck. Our king room with a view was great. Never ran out of hot water. The street noise is kind of loud but the hotel is downtown, so to be expected. We were so tired each night that it never kept us awake. "

"Breakfast was great especially with a toddler. The parking was also very convenient and fair! Room is slightly dated but the bathrooms have been renovated. Good place to rest your head and explore the rest of the city. "

"Most importantly it was clean and beds were comfortable. Front desk employees were great! Breakfast employees were mia so missing coffee and food items didn’t get replenished. Towels need upgraded, so small. Overall recommend."