Compare Hotels with an Indoor Pool in Downtown Anchorage

"good "

"We were locked outside at 11:30 pm for close to an hour. I had left the key card in the room. I was told if that happened there was going to be a night security person. He came for work when we were locked out and also couldn't get into the building. He was very nice and really tried every option but I had a child with me and a flight to catch. He was eventually able ro get a guest who could hear the pounding to let us in the lobby. He didn't know how to make us a key and wasn't able to get ahold of anyone on rhe phone until close to an hour. Very stressful. Also the overflow parking lot had nonguests staying in their cars."

"I was treated rudely at Bruins just coming off the jet. All I wanted was a beer and a light dinner as it was late. The bartender was very short, unwelcoming, and rude! I will call his supervisor to complain now that I am checked out. The service I was recieving was the night of April 22."

"I had made a reservation online and wasn't able to check in until late. When I checked in they told me that they had given away my room because they were first come first serve. They were able to get me in a different room. There was no remote for the TV."

"Local food is very good👍."

"Everything has been great every time we have stayed here except the exact same issue: checking in and checking out. Every single time we have checked in and checked out, we have had to stand there waiting and waiting on an employee to show up at the desk. There is no bell. No way to get anyone’s attention. And there is never anyone standing behind the desk. This is the ONLY hotel I have ever stayed at nationwide where we have to hunt down someone to check in. If that’s going to be the case, why require it at all? Why don’t you just have automated checkin/out like the AirB&B places do so we don’t even have to deal with a person at all? That would be so much easier. I hope this problem gets fixed in the future. It’s really awkward and uncomfortable to just have to stand there with no other option ESPECIALLY if we are in a hurry. "