My stay at HomeTowne Studios by Red Roof Denver – Lakewood West was one of the worst hotel experiences I’ve ever had.
The moment I stepped foot on the property, I knew something was seriously wrong. There were at least five police cars and around seven officers standing around the area during my check-in. A cop even approached me asking about possible disturbances. I had just arrived and was checking in, so I told them I had no idea—but that alone was enough to make me feel extremely unsafe.
Inside the room was even worse.
• Cockroaches everywhere — crawling on the floor, walls, and even onto my bed
• Strong cigarette smell that reeked through the entire room
• Bathroom was filthy
• Sink was clogged
• Fridge was dirty and clearly not cleaned
The cockroaches were the final straw. One crawled onto my bed, and I couldn’t sleep at all. Since I was waiting to ask for a full refund and trying to give the place the benefit of the doubt with the other rooms they provided, I even went as far as buying Lysol disinfectant and Raid to kill the roaches—but honestly, it didn’t work at all. After two nights, I seriously had enough and left.
Another major inconvenience:
The front desk is only open from 11 AM to 7 PM, which is completely unrealistic for travelers. My flight arrival didn’t align at all. If you arrive outside those hours, you have to call a phone number and wait for someone to come check you in, which feels sketchy, inconvenient and unnecessary.