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Occidental Cozumel - All Inclusive

4.0 star property

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7 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
7 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Aerial view
Aerial view
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa
$341
$278 nightly
$341 total
Total with taxes and fees
Jan 25 - Jan 26

Explore the area

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Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪8 min walk‬
  • Place, San Francisco Beach
    ‪17 min walk‬
  • Place, Nachi Cocom Beach Club & Water Sport Center
    ‪18 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪21 min drive‬

Room options

View all photos for Royal Level Luxury

Royal Level Luxury | Free minibar, in-room safe, desk, blackout drapes

Royal Level Luxury

8.4 out of 10
Very good
(28 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Deluxe)

8.2 out of 10
Very good
(125 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Concierge)

9.0 out of 10
Wonderful
(31 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Romance)

7.8 out of 10
Good
(6 reviews)
  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior
Allegro Cozumel All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very Good, 1,078 reviews
$304 nightly
The price is $372
Feb 20 - Feb 21
Total with taxes and fees
Allegro Cozumel All Inclusive

About the neighborhood

Cozumel

When you stay at Occidental Cozumel - All Inclusive in Cozumel, you'll be on the waterfront, within a 5-minute drive of San Francisco Beach and Mr. Sancho's Beach Club. .This all-inclusive property is 1.1 mi (1.8 km) from Paradise Beach and 10.7 mi (17.2 km) from Cozumel Maritime Terminal.

What's nearby

  • Arrecifes de Cozumel National Park - 8 min walk - 0.5 miles
  • San Francisco Beach - 17 min walk - 0.9 miles
  • Nachi Cocom Beach Club & Water Sport Center - 18 min walk - 1.0 mile
  • Mr. Sancho's Beach Club - 2 min drive - 1.6 miles
  • Paradise Beach - 2 min drive - 1.8 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬13 min walk
  • ‪Beach Club - ‬9 min walk
  • ‪Los Olivos - ‬5 min walk
  • ‪Market Café - ‬5 min drive
  • ‪Restaurante buffet "Cozumel - ‬13 min walk

About this property

Occidental Cozumel - All Inclusive

On private beach with 3 outdoor pools, near Mr. Sancho's Beach Club
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 247 guestrooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this Colonial property include complimentary wireless internet access, concierge services, and a hair salon.
Satisfy your appetite at La Posada, one of the property's 7 restaurants. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary full breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services. Planning an event in Cozumel? This property has 1392 square feet (129 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 10:30 AM.
La Posada - This buffet restaurant serves breakfast and dinner.
Los Olivos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Coral - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.
México Lindo - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Beach Club - This buffet restaurant serves lunch only. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Beach Club
  • Coral
  • La Posada
  • Los Olivos
  • México Lindo

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1008 reviews
Rating 8 - Good. 281 out of 1008 reviews
Rating 6 - Okay. 183 out of 1008 reviews
Rating 4 - Poor. 81 out of 1008 reviews
Rating 2 - Terrible. 90 out of 1008 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Sally A

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water unless you called. Took 3days of cold water showers until we talked with other hotel guests.
Stayed 4 nights in Oct 2025

10/10 Excellent

Michael Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If available I suggest the the royal level. The staff at the Resturant are so accommodating. Made every meal special. Concierges were wonderful also. I booked another trip to this resort while at the resort. We have been several of the others and this is now our favorite.
Stayed 8 nights in Sep 2025

6/10 Okay

gerardo medina

Stayed 7 nights in Oct 2025

8/10 Good

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service
The only problem that I had is the picture they show for the beach is old and not accurate at all. Change the picture.
Stayed 6 nights in Oct 2025

8/10 Good

Michelle Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet very good
Stayed 6 nights in Oct 2025

2/10 Terrible

Carrie

Disliked: Property conditions & facilities
Staff communicationed with me via their phone on google translate, food was terrible, raw burgers etc. check in was a disaster it took us over an hour waiting in line.
Stayed 5 nights in Oct 2025

10/10 Excellent

Richard

Stayed 8 nights in Oct 2025

10/10 Excellent

Benjamin

Liked: Amenities
Love this olave would go again and again next time bring friends
Stayed 4 nights in Oct 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is there's Wifi but the televisions aren't smart TVs. The local television is obviously in Spanish, but my wife and I don't speak Spanish. We didn't come to Cozumel to watch television but given the fact that we had to escape the heat, TV would have been nice. We had to watch from our cell phones. The dude running the disco could have been nicer too, he catered to my wife but I was on my own. The waverunner we rented was nice but given the rules and how they police you when you go out was utterly ridiculous. And at $80 for a half hour, I'd pass.
Stayed 7 nights in Sep 2025

10/10 Excellent

Yssabelle Musni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, and food was great. The location would be good except getting around is a little hard especially when you want to explore the town, you'll need to taxi back and forth.
Beach is kind of small and they only have two pools
Stayed 6 nights in Sep 2025

10/10 Excellent

Ma Cianel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are really nice and very friendly. Everyone does their best to accommodate us. Especially ernesto he gave us the best deals! Food is really good lots of flavours and options
Stayed 7 nights in Sep 2025

6/10 Okay

Liesel, Somerset

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We ignored the negative reviews of this place and wish we listened. Disappointing. Got eaten alive by mosquitos. They don't tell you the resort is close to a swamp with stagnant water hence all the mozzies. They don't tell you the resort loses water pressure. You can't shower, you can't flush the toilet whenever you want. gift shop gouges on prices. Nothing done with urgency. All they say is "I'm sorry" and care even less. The food and dining options were not great. They have different restaurants and schedules every night: we always had to ask 3 times because we were constantly given the wrong info EVERYDAY!! It got really old. We avoided all of the "specialty" a la carte restaurants if we could after waiting 2 hours for our food the 2nd night. The buffet offering was fair Issue with our 1st room: got moved to another room. Our new room's ceiling leaked water all over my suitcase overnight. By then I just couldn't say anything anymore. We were so over it. The concierge at the front lobby overwhelm and push guests checking in with wanting an on the spot commitment to a slot for 90 minute sales pitch early in the morning and then calls non stop if no one goes. Get the message: don't get pushy when people say no or indicate they are not interested!!! We came to enjoy the resort, not sales pitches at 8am in the morning!!! We'll go back to Cozumel but not to this resort.
Stayed 6 nights in Sep 2025

6/10 Okay

Jeanine Marie, Ozark

Traveled with partner
Disliked: Staff & service
I was not actually at Occidental. We were told ahead of our trip that we we being moved to Allegro. Requested to be moved out of the first room and the 2nd room was leaking from the room and everytimw we walked into the room it felt like we were being hit wirh a fine mist which was coming through the roof
Stayed 7 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The property needed updating in the pool areas and to go to lunch it’s a long walk with a disability. Other than that the place was phenomenal. The understanding of what you’re getting room wise is a little difficult between Expedia and the resort but the resort made everything work once we arrived. But we had to get assistance from a manager
Stayed 7 nights in Jul 2025

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Antoinette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second visit and we were not disappointed.
Stayed 3 nights in Jun 2025

10/10 Excellent

McKenzie

Traveled with family and small children
Liked: Staff & service
Would go back for the friendliness of the staff, and the gorgeous beach. Great options at all of the buffets. We enjoyed the oriental restaurant. Our dive shop picked us up at the dock every day. We loved the fast service at the bars and the lovely ladies serving drinks on the beach. Really the staff were so kind. The grounds are beautiful. Our 2nd floor room was small but what we needed. We would have appreciated the AC to be a little more predictable, and there was quite a strong musty smell. I imagine 1st floor would be better since the buildings are thatch roof. Another issue was a faint smell of sewage from the water. All in all, this resort made for a fantastic budget vacation. Lots of families at the resort. The kids water park area looked suited best for ages 5 and under. Lots of activities happening at front pool and beach for all ages. We didn’t venture out at night because we go to bed early but heard some music and entertainment as well just can’t comment on how that was.
Stayed 7 nights in Aug 2025

8/10 Good

Shanda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Offer more food choices. It was a small selection of food offered several times a week. It got really old after the 3rd night. The Oriental food was the best restaurant and that was the only one with air conditioning which made dining anywhere else very uncomfortable because of the heat and humidity. The cheese on the meat and cheese station was mushy because it was melting because of the heat. Our room had A LOT of small bugs in it. We were told if we had bought into the vacation club we would’ve been upgraded to a room that “ is more better and no bugs”. If you are white, and don’t speak Spanish, learn it because there weren’t many people there that didn’t speak Spanish.
Stayed 5 nights in Aug 2025

6/10 Okay

Sadie Kay

Liked: Cleanliness, staff & service
Food was not good
Stayed 4 nights in Aug 2025

2/10 Terrible

Jason

Stayed 6 nights in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
The breakfast buffet was the best
Stayed 5 nights in Aug 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except the air conditioning in room 1624 was extremely noisy .
Stayed 2 nights in Aug 2025

6/10 Okay

Juliana Mia

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jul 2025

6/10 Okay

Adam

Liked: Cleanliness
We have been to Cozumel many times and enjoy this side of the island specifically for the beautiful water at the beaches as we have tried the neighboring resorts next to Occidental. I noticed Barcelo owns Occidental and we have been to Barcelo in Cabo so we really loved that resort so we thought let’s give this one a try. We were very disappointed with the food choices at the buffet. It appeared like leftovers and the same thing every day. The meat quality of the steaks in the reservation restaurant Olivos was absolutely terrible as it was presented folded over with a ton of fat on the meat. Of course you can find sustainable food at the buffet like pasta but I didn’t spend money for this resort to eat pasta. At least the property is well kept and clean with beautiful scenery. We may not return to Occidental as this was our least favorite all inclusive resort and we have been to 21 different all inclusive resorts.
Stayed 7 nights in Jul 2025