cheaptickets Verified Review
"I was in Birmingham for a family wedding so myself and my family booked 10 rooms,
Room really nice and clean, lounge area really fabulous however only one down side is the toilet being separated from the shower and sink which was a little strange.
One thing I must say which made our stay so much special and this has been said to me by my whole family to make sure I wrote in my review and that was the absolute fantastic and amazing service we received from the night manager, ELVIS PRICE! This guy went beyond the call of duty for us! His exceptional customer service, his friendliness, kindness cannot be expressed enough,
He did so much for me and my family that absolutely made our stay at this hotel even more special,
We wanted to say simply a massive massive thank you to him ( from about 30 people) for what he did for us and how he was simply incredible!!! Novotel hotel have a real gem working for them and hope they realise that this guy made the trip a million times more better!!
Thank you elvis for looking after my family, we all loved you and would literally book the hotel again just to come and see you!!"
A verified traveler stayed at Novotel Coventry M6/J3