Compare Waterpark Hotels & Resorts in Clermont

"Definitely has a little bit of an older hotel feel, but not too bad. Breakfast was pretty good, but my coffee was sour. I tried making two separate cups, think the half n half may have been left too long. (We went early, so it was either old or left out from the day before?)"

"Bare minimum. No idea why someone said there was trouble. "

"Property was great"

"The property itself looked beautiful, but my experience was extremely disappointing. After checking in, I discovered the toilet in my room was not working. I reported it right away and was assured it would be fixed. Later, I was told the issue couldn’t be resolved and that I would be moved to another room. However, instead of being reassigned, I was handed a plunger and asked to handle the problem myself, which was completely inappropriate. When I requested a new room, I was told the hotel was fully booked and the only option offered was a refund. I had no choice but to leave and find another place to stay late at night, which was very stressful for my family. Overall, this was a very negative and unacceptable experience"

"The room was clean. Grounds were clean. The air-conditioning worked amazing. Rooms were much bigger than I thought they were going to be. The only issue I had is that Hotels.com has the hotel charging $100 deposit only if you bring pets. However, when I arrived, I was charged $100 deposit. Even though I had no pets. This is very misleading and the reason I did not give this hotel five stars. "

"Clean room. Breakfast was great and the staff was helpful and courteous. On a whole I had an enjoyable stay."