cheaptickets

Reviews

4.8 / 5Exceptional
311 reviews

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    4.8

    Exceptional

    5 - Excellent
    271
    4 - Good
    29
    3 - Okay
    5
    2 - Mediocre
    5
    1 - Poor
    1
    4.9
    Cleanliness
    4.8
    Service and Staff
    4.7
    Amenities
    4.9
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great and we’ve stayed here twice! Katie M, the hotel bartender was wonderful and should be given a raise! She constantly handled herself with poise, confidence,and professionalism and always took very good care of all customers even after last call. A male employee was rude to two female guests that had been waiting for a drink at the bar and moved to the end to try to get a drink and he accused them of just walking up and told them last call had already happened. It was obvious he was not taking care or was interested in the guest but just wanted to end the night. Katie M took care of them anyway and they were very appreciative. She did what was right for the hotel. He had no idea we were watching or hearing him.

    Stayed 1 night in Oct 2019

    2/5

    • Liked: Cleanliness, amenities
    • Disliked: Staff & service

    The hotel was beautiful. However our room. Was not as pictured and bathroom was much smaller. No one answered when. You called the front desk, so we had to go down there when we needed things. Also, it took an HOUR for the valet to get our cars to us. One guest in our party was walked to the garage to get her own car after waiting an hour for it. We ended up missing our appointment and subsequently have to reschedule our later appointments due to that. We were all very dissapointed with the service we received.

    Stayed 1 night in Oct 2019

    3/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    The remodel is beautiful. Could not have been more pleased with my accommodations.

    Stayed 1 night in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very nice, ornate. Close to everything. Will stay again.

    Stayed 1 night in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Wonderful Experience

    This hotel is really amazing - I absolutely loved the character of this historic building. The room was clean; the valet were always helpful and friendly. Some of the front desk staff members were a little smug. The exercise facility was open and bright. The location of the hotel was super convenient to area attractions and spending time downtown.We didn’t eat at the restaurants, but instead ventured out to the many eateries in the area. I would definitely stay again.

    Stayed 4 nights in Jul 2019

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