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Hyatt Regency Cartagena

Property class: 4.5

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Photo gallery for Hyatt Regency Cartagena

2 restaurants, lunch served
Property video
Hot tub, steam room, aromatherapy, Swedish massages, sports massages
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
$204
$204 nightly
$204 total
Apr 27 - Apr 28

Explore the area

View in a map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪18 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪33 min drive‬

Room options

View all photos for Club King Room with Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club King Room with Ocean View

  • Sleeps 2

View all photos for Two Double Room with Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Two Double Room with Bay View

  • Sleeps 4

View all photos for Two Double Room with Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Two Double Room with Ocean View

  • Sleeps 4

View all photos for King Room with Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

King Room with Bay View

  • Sleeps 2

View all photos for King Room with Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

King Room with Ocean View

  • Sleeps 2

View all photos for Suite, Ocean View (Regency)

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Suite, Ocean View (Regency)

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 1 King Bed

10.0 out of 10
Exceptional
(33 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Junior Suite, Ocean View

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 840 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(10 reviews)
  • Bay view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Club Room, 2 Double Beds, Bay View

8.4 out of 10
Very good
(5 reviews)
  • Bay view
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(69 reviews)
  • Ocean view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 1 King Bed, Bay View

9.6 out of 10
Exceptional
(31 reviews)
  • Bay view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(35 reviews)
  • Bay view
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • Bay view
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Residence

2 Bedroom Residence | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

2 Bedroom Residence

8.8 out of 10
Excellent
(13 reviews)
  • Ocean view
  • 968 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite with Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Junior Suite with Ocean View

  • Sleeps 4

View all photos for Regency Executive Suite

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Regency Executive Suite

  • Sleeps 3

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4.7 out of 5, Exceptional, 1,620 reviews
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About the neighborhood

Cartagena

With a stay at Hyatt Regency Cartagena in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and a 2-minute drive from Clock Tower. .This family-friendly hotel is 1.2 mi (1.9 km) from Cartagena de Indias Convention Center and 1.5 mi (2.4 km) from San Pedro Claver Church and Convent.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 miles
  • Plaza Bocagrande Commercial Center - 1 min walk - 0.1 miles
  • San Pedro Claver Church and Convent - 17 min walk - 0.9 miles
  • Clock Tower - 18 min walk - 1.0 mile
  • Cartagena de Indias Convention Center - 18 min walk - 1.0 mile

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪51 Sky Bar - ‬2 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪7 Cielos - ‬8 min walk
  • ‪Morena Marisqueria - ‬9 min walk
  • ‪Crepes & Waffles - ‬1 min walk

About this property

Hyatt Regency Cartagena

Hyatt Regency Cartagena offers 380 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Treat yourself to a stay in one of the 380 individually decorated guestrooms, featuring heated floors and LCD televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, while iPod docking stations help you enjoy your music in the comfort of your room. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a health club. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Kokau, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cartagena? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 5 and younger eat free breakfast.
Kokau - Onsite restaurant.
Amacagua Grill & Lounge - This family restaurant specializes in barbecue and serves breakfast only. Open daily.
Kokaú Signature - This beach fine-dining restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Amare Gelato - Onsite coffee shop. Open daily.
Ritual 12 Café - This café serves brunch and lunch. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 98,000 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Grill & Lounge
  • Amare Gelato
  • Kokau
  • Kokaú Signature
  • Ritual 12 Café

Things to do

  • 4 outdoor pools
  • Art gallery
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Shopping mall
  • Winery release events

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 43 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 95200 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 37 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 98000 per person
  • Airport shuttle fee: COP 85000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 95200 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1200 out of 1478 reviews
Rating 8 - Good. 155 out of 1478 reviews
Rating 6 - Okay. 47 out of 1478 reviews
Rating 4 - Poor. 34 out of 1478 reviews
Rating 2 - Terrible. 42 out of 1478 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so clean it felt so comfortable! The pool was beautiful and the other amenities were fantastic. I like that they offer laundry service. The staff were friendly and helpful.
Stayed 3 nights in Mar 2026

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un muy bello resorts , gracias a Aida HK por tomarse el tiempo de hablar conmigo , las atenciones del hotel muy buenas . La comida muy buenas .
Stayed 3 nights in Feb 2026

10/10 Excellent

Claudia Lorena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, clean rooms, breakfast, pool, staff very friendly
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephen, Salt Lake City

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful service, huge room (2 bedroom suite) and the included breakfast and happy hour in the Regency club provided more than enough fresh and delicious food we had no need for lunches. I 100% recommend the Hyatt Regency Cartagena.
Stayed 5 nights in Jan 2026

6/10 Okay

Coffeeology

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was in great condition. However the problem is with the food court. Service and food is horrible. Takes an act of God to get a lazy Colombian server to your table. And when they do serve you food it's cold. Please fire the manager. Teach them the American way of customer service.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2025

10/10 Excellent

Mohib

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great day. Everything is because social service at one point besides the food no options for seafood or halal food.
Stayed 3 nights in Jan 2026

10/10 Excellent

Adi

Stayed 1 night in Jan 2026

10/10 Excellent

Lynette

Stayed 3 nights in Jan 2026

10/10 Excellent

Joseph

Stayed 4 nights in Jan 2026

10/10 Excellent

Viktoriia

Liked: Cleanliness, amenities, property conditions & facilities
Location services food was incredible
Stayed 1 night in Jan 2026

10/10 Excellent

Malena

Stayed 3 nights in Jan 2026

10/10 Excellent

dora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and modern. Staff were polite and willing to help. Wonderful pools and restaurants.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jelena

Stayed 5 nights in Dec 2025

10/10 Excellent

JEFFERSON SANCHEZ

Stayed 3 nights in Jan 2026

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Dec 2025

10/10 Excellent

Hristo

Stayed 4 nights in Jan 2026

10/10 Excellent

Frank Robert

Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean with all the amenitues I am accustomed to and more.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
My room had a fantastic view to the Cartagena bay! Really clean and spacious and the check in was snooth and the receptionist was awesome and sweet. Will come back to this hotel for sure!
Stayed 1 night in Jan 2026

10/10 Excellent

Jabari

Stayed 4 nights in Jan 2026

10/10 Excellent

Sarina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes.. every thing was nice
Stayed 4 nights in Jan 2026

10/10 Excellent

Katherine

Stayed 1 night in Jan 2026

10/10 Excellent

Jaime

Stayed 1 night in Dec 2025

10/10 Excellent

Tania M Gonzalez

Traveled with family
Liked: Cleanliness, property conditions & facilities
Love this hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Hector, Cooper City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is outstanding, special mention to Alessandro and Adriana at the coffee shop, Lida at Front Desk!
Stayed 7 nights in Dec 2025