I am very disappointed with my recent stay. I have stayed at this hotel for many years when returning to my hometown, and it used to hold many good memories for me. Sadly, this experience completely changed that.
After waiting a long time to check in, I was given what seemed to be the worst room in the hotel. The front desk staff was unkind when I politely asked if they could help me get into the room sooner.
The room was in very poor condition. There were mosquitoes and even cockroaches, loud noise from a busy alley, and a window that looked damaged and could not be locked. The bedding looked old and dirty, there was hair on the floor, and the room overall felt neglected and poorly maintained.
As a paying guest, I expected basic cleanliness, comfort, and respectful service. It was very disappointing, especially because this hotel once meant a lot to me.
I hope the management takes this feedback seriously and improves the way they treat their guests.