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Hotel Cartagena Plaza

4.0 star property

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Photo gallery for Hotel Cartagena Plaza

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Business Room, Tower | In-room safe, desk, free WiFi, bed sheets
Lobby sitting area
Breakfast, lunch and dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is $125
$125 nightly
$125 total
May 31 - Jun 1

Explore the area

View in a map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Rio Cartagena Casino
    ‪3 min walk‬
  • Place, Centro Comercial Nao
    ‪3 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets

Superior Room, 2 Double Beds

7.0 out of 10
Good
(7 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Room, Club Lounge Access

Executive Room, Club Lounge Access | In-room safe, desk, free WiFi, bed sheets

Executive Room, Club Lounge Access

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Room, Ocean view

Superior Room, Ocean view | In-room safe, desk, free WiFi, bed sheets

Superior Room, Ocean view

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Woman Room

Woman Room | In-room safe, desk, free WiFi, bed sheets

Woman Room

10.0 out of 10
Exceptional
(2 reviews)
  • 322 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Room (Tematic Room)

Room (Tematic Room) | In-room safe, desk, free WiFi, bed sheets

Room (Tematic Room)

  • 322 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Business Room, Tower

Business Room, Tower | In-room safe, desk, free WiFi, bed sheets

Business Room, Tower

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Similar properties

View from property
Hotel Dann Cartagena
El Laguito
  • Pool
  • Breakfast included
  • Kids pool
  • Free WiFi
4.6 out of 5, Wonderful, 1,311 reviews
$147 nightly
The price is $147
May 31 - Jun 1
Hotel Dann Cartagena

About the neighborhood

Cartagena

With a stay at Hotel Cartagena Plaza in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and 4 minutes by foot from Rio Cartagena Casino. .This beach hotel is 0.7 mi (1.1 km) from Plaza Bocagrande Commercial Center and 1.1 mi (1.7 km) from Castillo Grande Beach.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 miles
  • Rio Cartagena Casino - 3 min walk - 0.2 miles
  • Centro Comercial Nao - 3 min walk - 0.2 miles
  • Plaza Bocagrande Commercial Center - 15 min walk - 0.8 miles
  • Castillo Grande Beach - 17 min walk - 0.9 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 19 min drive

Restaurants

  • ‪Ely Café - ‬2 min walk
  • ‪Leña Y Carbón - ‬4 min walk
  • ‪Juan Valdez Café - ‬1 min walk
  • ‪Caffe napoli - ‬4 min walk
  • ‪Café Quindío - ‬2 min walk

About this property

Hotel Cartagena Plaza

Hotel Cartagena Plaza offers 311 air-conditioned accommodations with safes and hair dryers. This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 311 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including a nightclub, an outdoor pool, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Restaurant Le Place, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Restaurant Le Place - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Le Place

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Cartagena Plaza
Cartagena Plaza Hotel
Hotel Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena

Hotel Cartagena Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 899 reviews
Rating 8 - Good. 299 out of 899 reviews
Rating 6 - Okay. 182 out of 899 reviews
Rating 4 - Poor. 74 out of 899 reviews
Rating 2 - Terrible. 59 out of 899 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

todd

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. Buffett very good
Stayed 5 nights in Jan 2026

10/10 Excellent

Juan Pablo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy bien ubicado la comida es buena
Stayed 8 nights in Dec 2025

2/10 Terrible

ralph

Traveled with group
Disliked: Amenities, property conditions & facilities
Where to start.....ignore the pictures you are not that close to the beach. All inclusive is a waste of your money as you are severely limited to what you may have. The staff for the most part are pleasant however absolutely no communication between them. One person says you can do one thing and then the other says no. It is very family driven and not sure why it showed up when I used adults only filter. I was talked into upgrading my all inclusive package to fit my requests.......they did not. Also I was quoted one price which was not so bad. After reviewing my credit card I was not charged the $121 and cents I was charged $709. They claim language barrier yet show me on their phone. I speak Spanish semi well enough to understand. And after all this going to check out they charged me for 6 beers I did not have. However they were the beers I wanted. My credit card company is handling this experience currently since Expedia themselves were absolutely no help from day one when I called and wasted my vacation time to get some help.
Stayed 7 nights in Jan 2026

8/10 Good

Janusz

Stayed 14 nights in Dec 2025

6/10 Okay

Waldemar

Traveled with family
EL HOTEL SE ENCUENTRA FRENTE A UNA PLAYA PUBLICA, LA CUAL ESTA FEA, SUCIA Y MUCHA GENTE. AL SALIR MUCHA GENTE PIDIENDO DINERO OFRECIENDO SERVICIOS O VENDER, CASI UNO NO PUEDE CAMINAR TRANQUILO. LA COMIDA DEL HOTEL NO FUE MUY BUENA. LAS CAMAS INCOMODAS Y DURAS. EL SERVICIO A PESAR DE QUE NO FUEN MALO LOS EMPLEADOS PUEDEN SER MAS AMABLES Y SIMPATICOS CON LOS HUESPEDES.
Stayed 4 nights in Dec 2025

2/10 Terrible

Monica

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The worst hotel I have ever stayed at. When we arrived at Cartagena Plaza Hotel, we were shocked to find out that one of our rooms had been canceled without any prior notice, despite having a confirmed reservation. The so-called solution they offered was completely unreasonable: to accommodate two additional people, they wanted to charge USD 1,100, while the original room cost USD 685. An outrageous and unjustified price. The customer service was poor, unhelpful, and unprofessional. The hotel is extremely overcrowded, making it impossible to enjoy any of the facilities. This hotel does not deserve a 4-star rating at all — not even half a star. The experience was so bad that we checked out the very next day, and to make matters worse, they refused to refund the week that had already been paid. A terrible experience from start to finish. I would not recommend this hotel under any circumstances.
Stayed 8 nights in Dec 2025

10/10 Excellent

Alexei

Stayed 15 nights in Nov 2025

10/10 Excellent

Cory, desoto

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at an excellent area facing the beach from one side and the skyline view from the other. Staff are exceptionally friendly. Rooms are clean with comfortable beds. You can walk and find restaurants, shopping center and pharmacies. Overall, i recommended for families as well as individuals.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ivan

Stayed 8 nights in Sep 2025

4/10 Poor

Ivania

I choose this hotel because Is rated 5 stars ,but it doesn't even reach 4 . Almirante Cartagena Is rated 5 stars and is a really good and nice place . Defenily 5 stars .
Stayed 1 night in Aug 2025

8/10 Good

George Silva, Azle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old hotel, so my expectations were not high for the property. The building met those expectations. Staff is good. Food at the buffet was good. The bed was comfortable and the room was kept clean. One of the elevators was not working. Spent too much time waiting for elevators and they were usually packed. The location was close to the old town center.
Stayed 7 nights in Aug 2025

10/10 Excellent

Escarlet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the hotel the pool is a little small but overall good
Stayed 3 nights in Jun 2025

4/10 Poor

Delia, Las Vegas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.
Stayed 8 nights in May 2025

4/10 Poor

Jisell

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No good
Stayed 3 nights in Jun 2025

10/10 Excellent

Tawana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 4 nights in May 2025

10/10 Excellent

Vitaliy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.
Stayed 7 nights in Apr 2025

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the service in the most visited restaurant of the hotel. They don't provide enough amount of food.
Stayed 6 nights in Apr 2025

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Leonel

Stayed 4 nights in Mar 2025

8/10 Good

Maria C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy check in & out
Stayed 5 nights in Feb 2025

6/10 Okay

jose

Traveled with family
Stayed 4 nights in Feb 2025

10/10 Excellent

Rosalía Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Stayed 1 night in Jan 2025

4/10 Poor

John Freddy

Disliked: Property conditions & facilities, room comfort

Pictures can lie

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...
Stayed 2 nights in Dec 2024