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Austins Self Service Guest House

3.0 star property

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Photo gallery for Austins Self Service Guest House

Interior entrance
Front of property
Superior Double Room, Refrigerator & Microwave | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Superior Twin Room, Refrigerator & Microwave (Ensuite) | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi

Explore the area

View in a map
11 Coldstream Terrace, City Centre, Cardiff, Wales, CF11 6LJ
  • Place, Bute Park
    ‪1 min walk‬
  • Place, Sophia Gardens
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪4 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Twin Room, Ensuite

Twin Room, Ensuite | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Ensuite

9.0 out of 10
Wonderful
(2 reviews)
  • 96 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, Shared Bathroom

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Ensuite

Double Room, Ensuite | Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Ensuite

  • 60 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Shared Bathroom

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Shared Bathroom

9.0 out of 10
Wonderful
(2 reviews)
  • 75 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Cardiff

A stay at Austins Self Service Guest House places you in the heart of Cardiff, within a 15-minute walk of Cardiff Castle and Principality Stadium. .This guesthouse is 1.7 mi (2.8 km) from Cardiff Bay and 0.4 mi (0.6 km) from Sophia Gardens.
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What's nearby

  • Bute Park - 1 min walk - 0.1 miles
  • Sophia Gardens - 1 min walk - 0.1 miles
  • Cardiff Castle - 4 min walk - 0.3 miles
  • Cardiff University - 15 min walk - 0.8 miles
  • Utilita Arena Cardiff - 15 min walk - 0.8 miles

Getting around

  • Cardiff Central Station - 10 min walk
  • Cardiff International Airport (CWL) - 38 min drive

Restaurants

  • ‪The Gatekeeper - ‬6 min walk
  • ‪Tiny Rebel - ‬7 min walk
  • ‪On The River - ‬2 min walk
  • ‪Yummy Yummy - ‬4 min walk
  • ‪Mad Dog Brewery Co - ‬5 min walk

About this property

Austins Self Service Guest House

Austins Self Service Guest House offers 20 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered weekly and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.
Stay in one of 20 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided weekly.
Featured amenities include express check-in, express check-out, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 11.50 per day)
  • Street parking available

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (weekly)

Outdoors

  • On a river

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email with check-in instructions and an access code prior to arrival; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 11.50 per day (820 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Alcohol is not served at this property

Property is also known as

Austins Hotel Cardiff
Austins Cardiff
Austins Guesthouse House Cardiff
Austins Guesthouse House
Austins Guesthouse Cardiff
Austins Guesthouse Cardiff Wales
Austins Self Service Guest House Guesthouse Cardiff
Austins Self Service Guest House Guesthouse
Austins Self Service Guest House Cardiff
Austins Self Service House Ca
Austins Self Service Cardiff
Austins Self Service Guest House Cardiff
Austins Self Service Guest House Guesthouse
Austins Self Service Guest House Guesthouse Cardiff

Austins Self Service Guest House Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 137 out of 346 reviews
Rating 8 - Good. 145 out of 346 reviews
Rating 6 - Okay. 45 out of 346 reviews
Rating 4 - Poor. 10 out of 346 reviews
Rating 2 - Terrible. 9 out of 346 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Dave

Stayed 1 night in Dec 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Easy access to the guest house and my room with a code. Very convenient location for attending an event at the Utilita arena. Regarding cleanliness there were some issues:-the carpets in the room and hallways are dirty, very worn chair in my room, dirt on wall and very dark stains on duvet and mattress protector that can be seen through the sheets. The bathroom facilities all looked very clean. Overall it’s a nice guesthouse.
Stayed 1 night in Nov 2025

8/10 Good

Alan

Stayed 1 night in Nov 2025

8/10 Good

Chris

Liked: Cleanliness
Great value for money
Stayed 1 night in Nov 2025

10/10 Excellent

Ron

Stayed 1 night in Nov 2025

10/10 Excellent

Ron

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Ron

Stayed 1 night in Nov 2025

8/10 Good

William

Stayed 2 nights in Sep 2025

10/10 Excellent

Ron

Stayed 2 nights in Sep 2025

4/10 Poor

Daryle, Lethbridge

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the price seems reasonable, Austin's is not good value. It is more of a backpacker's hostel than any sort of a guest house. It is conveniently located across the river from the downtown, but there is no parking in the area except for permitted residents of the neighbourhood. The nearest paid parking is at the Sophia Gardens bus depot about 500 m away. Cost is ~ 25L per day. There are very few restaurants or other services in the immediate area (but would recommend the cafe across the river from the Sophia Garden car park for breakfast). But downtown is about a 10-15 minute walk. The shower doors on our unit were about to fall off and were difficult to close. Our bathroom sink's drain was plugged however there was a shared washroom for some other rooms a floor down. People coming and going can be rather noisy. There was a kettle in our room that appeared to not work until we discovered that the breaker for it was turned off. Carpet was dirty--almost to the level of "ikky".
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness

Well run budget guest house near city

Great guest house if you're on a budget. Certainly no frills, all self service but clean and well run place. V near city centre also
Stayed 1 night in Jul 2025

10/10 Excellent

Ron

Stayed 1 night in Jul 2025

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great apartment when made up for two rooms

Stayed here for Oasis opening night so it was much more expensive than usual - wasn't everything! Super close to the stadium. Very clean. Didn't get the pre-arrival email but called the emergency line at the front door and was given the codes - really nice chap on customer service who was really helpful. Was expecting a two room apartment so he immediately sent someone over to make up the double sofa bed in the lounge. Has everything you need. Would use again if going to Principality Stadium.
Stayed 1 night in Jul 2025

10/10 Excellent

Ron

Stayed 1 night in Jun 2025

8/10 Good

John

Stayed 2 nights in Jun 2025

10/10 Excellent

Graeme

Stayed 2 nights in Jun 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jun 2025

6/10 Okay

Katherina

Business traveler
Liked: Cleanliness, staff & service

Could be better

The staff and especially Kenan were always helpful and very friendly on the phone. The rooms are clean but the partitions between rooms as so thin that in the rooms with shared bathrooms, in one of the accommodations, everything that happens in the next room can be heard.
Stayed 2 nights in Jun 2025

8/10 Good

Alice

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location & value but no staff on premises
Stayed 1 night in May 2025

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Be careful staying at this property I booked this place through experia and paid £153.00 in March 2024 I was staying on the 15th of March 2025. For tonight. Then I notice on my bank account that £114.00 from my bank account without and warning. I have asked experia to sort this out without no result so Austin’s guesthouse has taken more money without warning me before. So be careful very careful I will not be booking this place again very unhapp.
Stayed 2 nights in Apr 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Exactly what you’d expect and what you pay for, a nice little room, clean and very secure. Very close to the city centre
Stayed 1 night in Mar 2025

6/10 Okay

Irina

Lights did not work outside the room. Heater did not work in the room. Everything was fixed after my call
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Simple and basic, but sufficient and convenient!

Despite initial problems gaining an access code, I had a pleasant stay in a simple, no nonsense room with all that was needed. Central location is excellent.
Stayed 2 nights in Mar 2025

6/10 Okay

Sion

Business traveler
Liked: Cleanliness
Disliked: Room comfort

Comfortable but needlessly cold!

Comfortable room, as usual, except that the radiator didn’t work and there was no other form of heating on a very cold night!
Stayed 1 night in Mar 2025