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Na Balam Hotel

Property class: 3

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Photo gallery for Na Balam Hotel

An aerial view of a coastal resort with a beach, palm trees, and buildings.
A multi-level building with a staircase, outdoor seating area, and thatched-roof structures.
A thatched-roof outdoor seating area with wicker chairs and a table, overlooking a body of water and greenery.
A pool area with lounge chairs and umbrellas, surrounded by lush greenery.
A bedroom with a wooden bunk bed, a staircase, and a ceiling fan.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Housekeeping
The current price is $219
$178 nightly
$219 total
Total with taxes and fees
Aug 31 - Sep 1

Explore the area

View in a map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
  • Place, North Beach
    ‪2 min walk‬
  • Place, Miguel Hidalgo
    ‪5 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪6 min walk‬

Room options

View all photos for Two Bedroom Suite

A bedroom with a wooden headboard, a bed with white and striped bedding, a nightstand, a wardrobe, and a television mounted on the wall.

Two Bedroom Suite

  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Poolside Suite

A spacious room with a wooden staircase, a bed, a desk, and a chair.

Poolside Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite with Pool View

Master Suite with Pool View | In-room safe, individually decorated, individually furnished

Master Suite with Pool View

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Poolside Room

A hotel room with two beds, a TV, a ceiling fan, and a small wooden bench.

Poolside Room

8.6 out of 10
Excellent
(37 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Pool View

In-room safe, individually decorated, individually furnished

Room Standard with Pool View

  • Sleeps 4
  • 2 Double Beds

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Sep 1 - Sep 2
Total with taxes and fees
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About the neighborhood

Isla Mujeres

With a stay at Na Balam Hotel in Isla Mujeres (Centro - Supmza 001), you'll be steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This beach hotel is 0.6 mi (1 km) from Isla Mujeres Ferry Terminal and 14.8 mi (23.8 km) from Langosta Beach.

What's nearby

  • North Beach - 2 min walk - 0.1 miles
  • Miguel Hidalgo - 5 min walk - 0.3 miles
  • Isla Mujeres Cemetery - 6 min walk - 0.4 miles
  • beach near Centro - 8 min walk - 0.5 miles
  • Faro de Punta Norte - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive

Restaurants

  • ‪Chi Chi'sn' Charlie's - ‬10 min walk
  • ‪Ixi Beach - ‬9 min walk
  • ‪Cañabar Beach Club - ‬1 min walk
  • ‪Buho's - ‬2 min walk
  • ‪Coco Restaurant And Beach Bar - ‬7 min walk

About this property

Na Balam Hotel

Na Balam Hotel offers 21 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 21 guestrooms featuring flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
At Na Balam Hotel, enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the beach bar.
Featured amenities include multilingual staff and a safe deposit box at the front desk. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.
Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 2.08 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 003-007-001607/2025

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Na Balam Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 377 out of 874 reviews
Rating 8 - Good. 314 out of 874 reviews
Rating 6 - Okay. 106 out of 874 reviews
Rating 4 - Poor. 50 out of 874 reviews
Rating 2 - Terrible. 27 out of 874 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, rooms are good size, property is beautiful
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, polite staff, nice grounds
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and rooms spacious
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, amenities, property conditions & facilities
Yes spotless, great scenery, good breakfast, nice beach and beach bed, good service, nice rooms, hot tub amazing
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Shir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jodi Renee

Liked: Cleanliness, amenities, property conditions & facilities
Jhoana (front desk manager) was amazing!! She made sure our stay was perfect!! She is so sweet and welcoming!!! The beach beds and the breakfast that is included made our trip a A+++++!!!!
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Is great location you get ok breakfast at sister property casa del jaguar which is right on beach. Beach club cool great shrimp tocos and guacamole. I just don't like the stone walkway of the property bumpy and if u fall it will be painful uneven have to watch ur every step. Rooms are nice simple beds are alittle lumpy uneaten but had a good sleep every night. Overall had a nice stay would go again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Cecilie

Liked: Cleanliness, staff & service, amenities
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding property
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Hyeyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach view.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Andrew

great beach access and rooms with lofts
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Jose Villa

Liked: Cleanliness, staff & service, amenities
Great location in playa Norte.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Great location, beach club was super nice. Free breakfast!
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and private hotel with friendly staff.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

Rick

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Michele

Loved this property!
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Chris Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and laid back vibe

We loved the convenience of belong close to North beach and walking distance to Hidalgo St
Stayed 5 nights in Jan 2024
Verified review

8/10 Good

Judith Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Na Balam was a quiet oasis .
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Eve

Liked: Cleanliness, amenities, property conditions & facilities
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Valerie J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the beach. Very friendly and helpful staff.
Stayed 3 nights in May 2023
Verified review

4/10 Poor

Ivan

Close to beach
Stayed 7 nights in Apr 2025