8/10 Good
Lena, Frisco
Traveled with partner
Sep 14, 2025
flew in to Cancun,took the ferry over. Stayed 4 nights We walked from ferry to the resort- about 20 mins. When we arrived they came out with bottled water for us! So nice! After check-in, they had someone give us a ‘tour’- but it was really to get us to attend the timeshare/exclusives presentation. We did not attend. So yes- everyone wears wristbands. Different colors for your category I’m supposing. We had blue. There was pink, green and black. The black are timeshare folks and they are the only ones that get too shelf liquor.booked deluxe villa w/balcony. 2026 balcony had no furniture.next asked if we could get loungers. They said no problem. We came in at night and see still no loungers.They tell me that Expedias description is wrong and balconies in those rooms have no furniture. I show her the room description and she tells me no- your Expedia room doesn’t include a furnished balcony. I asked to speak to a supervisor and they were gone. As I’m chatting with Expedia, she comes back to our room and says they can move us tomorrow- Expedia called them also to rectify. In the 15+ years I’ve booked via Expedia, never had an issue. 3 stars for service. resort is a bird sanctuary just beware there is poop and cant be all cleaned up. Buffet is pretty good and variety- go early for fresher food. Bartenders all nice! The ceviche restaurant had best food! Able to get up &snorkel all day! We liked the daily activities. Not a party resort but we still enjoyed it. water is beautiful!




Lena
Stayed 4 nights in Sep 2025





























