See all properties

Krystal Grand Cancun All Inclusive

Property class: 4

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

A resort with a pool, palm trees, and a bar area.
A balcony with a clear view of a beach and ocean, a hot tub, and a sign for 'Crystal Grande'.
A balcony with a view of a beach and ocean.
A modern bathroom with a large bathtub, a vanity, and a seating area with a view of the ocean.
A restaurant with wooden tables and chairs, a buffet with various food items, and a view of the ocean.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $244
$198 nightly
$244 total
Total with taxes and fees
Oct 23 - Oct 24

Explore the area

View in a map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

A hotel room with a large bed, two chairs, a small table, and a balcony with a view of the ocean.

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

A hotel room with a large bed, a desk, two chairs, and a balcony with a view of the ocean and buildings.

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

A hotel room with a bed, a desk, two chairs, a TV, and a balcony with a view of the ocean.

Altitude Master Suite, Ocean front

8.4 out of 10
Very good
(5 reviews)
  • 1054 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

A hotel room with two beds, a desk, a TV, and a dining table.

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Suite King, Boulevard View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Boulevard View

  • Resort view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Ocean Front

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(19 reviews)
  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

A hotel room with two beds, a dining area, and a balcony with a view of the ocean.

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Sea view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(34 reviews)
  • Resort view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of the ocean.

Standard Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(27 reviews)
  • Partial ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 1 King Bed, City View

  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

A hotel room with a large window offering a view of the ocean and city skyline, a bed with a patterned throw, a bedside table with a lamp, and a flat-screen TV on the dresser.

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

A spacious living room with a large window, a round coffee table with a vase of flowers, and a city view.

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

A hotel room with two beds, a TV, a desk, and a view of the city.

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(10 reviews)
  • Partial ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

A hotel room with two beds, a small table with a vase, and a TV mounted on the wall.

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a door leading to a bathroom.

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

A beach view from a balcony with white wicker furniture and a clear blue sky.
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • All inclusive
  • Spa
3.9 out of 5, Good, 1,517 reviews
$221 nightly
The price is $272
Nov 4 - Nov 5
Total with taxes and fees
Krystal Cancun All Inclusive

About the neighborhood

Cancun

With a stay at Krystal Grand Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and Hotel Zone Beaches. .This beach hotel is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.6 km) from Forum Beach.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬6 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Grand Cancun All Inclusive

Krystal Grand Cancun All Inclusive offers 403 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 403 guestrooms featuring espresso makers and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Restaurante O (Buffet), one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Restaurante O (Buffet) - This family restaurant serves breakfast and lunch. A children's menu is available. Open daily.
Le Délice -Altitude Guest - This restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Risotto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Late night fare is available from room service (during limited hours).

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Le Délice -Altitude Guest
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Books
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.70 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 379 out of 1002 reviews
Rating 8 - Good. 197 out of 1002 reviews
Rating 6 - Okay. 166 out of 1002 reviews
Rating 4 - Poor. 114 out of 1002 reviews
Rating 2 - Terrible. 146 out of 1002 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was nice and small. Very close to a walkable area to see Mexico more. A ton of shops and restaurants in the area and a pretty good night life!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good for the older bracket people to enjoy and relax not a party place and that's what I was looking for
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Good hotel just a little outdated
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was super helpful and always available
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel was great the food was the best part everything was delicious! The staff were all friendly and always helpful; I have no complaints everything was excellent.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Check in/check out was easy, the hotel staff was very friendly and accommodating. The food at the buffet and all the restaurants was delicious and fresh. We loved all the pools and the hotel in general is beautiful. Thank you! We will be back.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and every single part of the resort was wonderful
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Amenities
Everything was great!!! There is one waitor in specific that he provided great services and his name Pedro.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience, wish we were still there
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great service and food awesome beach
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean, I really recommend this hotel the staff are really nice and helpful.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was always cleaned, staff were very accommodating, the pool and beach were awesome. The food was great! Definitely would return.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best and the room was good with great balcony and awesome ocean view( we did get a room at the Altitude tower so it was newer….
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were stunning and the beach was beautiful. We spent most of our days on the beach. The food at all of the restaurants was delicious. We did not go to the buffet much but they seemed to have good variety there. Definitely reserve a night to go for Hibachi! The beach service was fantastic. We do wish ice cream was served longer at the small snack place. The air fresheners in the lobby were a bit strong for us, but those would be our only complaints. We want to come back again someday!
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The buffet was okay, had plenty of options so you could find something to enjoy. Staff very friendly, but didn't like the upselling when we first checked in. We just wanted to get to our room after a long flight. Ayami was a great restaurant, and the hibachi experience is a must do! The pools were clean and the swim up bar was really fun.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great spot amazing
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Yes beautiful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
God awful hotel. Do not waste your money here. No AC and the food was disgusting. TERRIBLE HOTEL AND THEY DONT KEEP UP WITH THEIR PROPERTY.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Elevators were so slow and only 3 available. Need more elevators and also need to add ac inside the elevators, they were too hot! Faster check in, we took about an hour just to check in. Better service or at least a smile at reception.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Best location.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing…! The hotel is older but well maintained. The bar service at the pool was great (Thanks Osvaldo!!!) Sad thing, but not the hotel’s fault is sargassum at the beach was terrible, we spent all week at the pool. The buffet food could do a little better too… Overall is a great hotel and would be amazing when no sargassum.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Its a nice hotel, my issue is that the elevator is a disaster. Takes forever and everyone crams into them because you will be there for a long time if you don't squeeze in.
Stayed 5 nights in Jul 2026

Top Picks