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citizenM Boston Back Bay

Property class: 4

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Photo gallery for citizenM Boston Back Bay

Property amenity
Exterior
Lobby lounge
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
$208
$179 nightly
$208 total
Total with taxes and fees
Apr 26 - Apr 27

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Boston University
    ‪6 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(22 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(6 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area
Arcadian Hotel
Coolidge Corner
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very Good, 4,013 reviews
$208 nightly
The price is $232
Apr 26 - Apr 27
Total with taxes and fees
Arcadian Hotel

About the neighborhood

Boston

With a stay at citizenM Boston Back Bay in Boston (Fenway–Kenmore), you'll be steps from Newbury Street and 7 minutes by foot from Boston University. .This hotel is 0.5 mi (0.8 km) from Northeastern University and 0.6 mi (0.9 km) from Fenway Park.

What's nearby

  • Newbury Street - 1 min walk - 0.1 miles
  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Boston University - 6 min walk - 0.4 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 8 min walk - 0.5 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Tatte - ‬4 min walk

About this property

citizenM Boston Back Bay

CitizenM Boston Back Bay offers 399 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 399 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Digital programming and iPads are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with international cuisine at canteenM, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2007 out of 2589 reviews
Rating 8 - Good. 380 out of 2589 reviews
Rating 6 - Okay. 122 out of 2589 reviews
Rating 4 - Poor. 36 out of 2589 reviews
Rating 2 - Terrible. 44 out of 2589 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great! Very clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Katherine

Stayed 1 night in Oct 2025

10/10 Excellent

Edwin

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff Beautiful ambiance Amazing room Best Lobby ever
Stayed 1 night in Jan 2026

10/10 Excellent

Audrey

Stayed 3 nights in Dec 2025

10/10 Excellent

Hilberto Echeverria

The lighting !
Stayed 2 nights in Jan 2026

10/10 Excellent

Mercedez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs
Stayed 4 nights in Jan 2026

10/10 Excellent

Tamar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
An amazing hotel, clean, nice staff, great service
Stayed 2 nights in Jan 2026

10/10 Excellent

Foster

Stayed 2 nights in Jan 2026

10/10 Excellent

Kate

Stayed 2 nights in Jan 2026

8/10 Good

Brianna

Stayed 5 nights in Jan 2026

10/10 Excellent

Yolima

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excelente ubicacion , muy buena vista, habitación limpia , gracias a todo el grupo de atencion a citizenM. Recomendado volveremos 💯👏 en general todo fue muy bueno 👍
Stayed 3 nights in Jan 2026

6/10 Okay

Liv

Stayed 1 night in Jan 2026

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return
Stayed 1 night in Jan 2026

6/10 Okay

Inga

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is very small. Bathroom is plastic cabin with toilet bowl and shower. Sink is right in the room. No privacy whatsoever. It would be fine for one person. For two people is little uncomfortable, unless you’re leaving together for many years and don’t care about anything. The bed is fine, wall to wall. Pillows little too big and firm to me, but that’s me, some people might like it. Room was cozy and clean, but we were disappointed, when we came after all day being out, and there wasn’t any housekeeping done. The bar area is nice and people working there are nice as well. Checking in and checking out was very easy. The view from our window was beautiful as well. And be aware there’s no parking. There are private parking garages two-three blocks away.
Stayed 2 nights in Jan 2026

10/10 Excellent

Gretchen, Easton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the lounge was very comfortable and relaxing. it was different and fun controlling all of the room features with the iPad. It was perfect for a weekend trip to Boston and we will definitely be coming back....warning...using the wake up alarm feature on the iPad will absolutely wake you up!
Stayed 2 nights in Jan 2026

10/10 Excellent

Petrika

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and courteous staff…they made my stay and my birthday one to remember
Friendly greeting when you walk in
Love how everything was controlled from the iPad
Stayed 4 nights in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Comfy bed, great view, easy check-in and check-out!
Stayed 1 night in Jan 2026

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, easy access to the T (across the street), comfortable common areas, nice stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Malika

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel. I really like the look and feel of the rooms and the hotel itself. It’s in a great neighborhood and located near good restaurants and shops. Will definitely visit again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Pak Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable and valuable choice
Stayed 2 nights in Jan 2026

10/10 Excellent

Gabe

Stayed 2 nights in Jan 2026

10/10 Excellent

Yasmine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great no complaints
Stayed 3 nights in Jan 2026

10/10 Excellent

Lissa, Avon

Stayed 1 night in Jan 2026