See all properties

Hilton Boston Park Plaza

4.0 star property

Choose dates to view prices

Photo gallery for Hilton Boston Park Plaza

Lobby
Lobby
Exterior
Ballroom
Ballroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$254
$218 nightly
$254 total
Total with taxes and fees
Apr 9 - Apr 10

Explore the area

View in a map
50 Park Plaza, Boston, MA, 02116
  • Place, Newbury Street
    ‪2 min walk‬
  • Place, Boston Public Garden
    ‪2 min walk‬
  • Place, Boston Common
    ‪3 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪5 min drive‬

Room options

View all photos for One Bedroom Suite

Hypo-allergenic bedding, in-room safe, individually decorated

One Bedroom Suite

  • Sleeps 4

1 QUEEN BED STUDIO SUITE WITH SOFA BED

  • Sleeps 4

View all photos for Room, 1 Double Bed (Wicked Small Room)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 Double Bed (Wicked Small Room)

  • 180 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 Double Bed, Accessible, Bathtub (Mobility)

8.0 out of 10
Very good
(9 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(19 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Wicked Small Room)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed (Wicked Small Room)

8.8 out of 10
Excellent
(3 reviews)
  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 380 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, individually decorated

Studio Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(21 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Terrace (Garden)

Suite, 1 Bedroom, Terrace (Garden) | Living area | 47-inch LCD TV with digital channels

Suite, 1 Bedroom, Terrace (Garden)

  • 1430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 47-inch LCD TV with digital channels

Suite, 1 Bedroom

  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

7.4 out of 10
Good
(49 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, individually decorated

Presidential Suite, 1 Bedroom

  • 1160 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Wicked Small Room)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 Queen Bed (Wicked Small Room)

7.8 out of 10
Good
(92 reviews)
  • 180 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

8.2 out of 10
Very good
(57 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Double Beds

8.4 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 Queen Bed

8.2 out of 10
Very good
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed with Sofa bed, Corner

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds (View)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 QUEEN BED WICKED SMALL ROOM

  • Sleeps 2

View all photos for Garden 1bedrm Suite W/ Private Terrace-1 King

Hypo-allergenic bedding, in-room safe, individually decorated

Garden 1bedrm Suite W/ Private Terrace-1 King

  • Sleeps 2

View all photos for Presidential Suite

Hypo-allergenic bedding, in-room safe, individually decorated

Presidential Suite

  • Sleeps 3

Superior King Room

  • Sleeps 3

View all photos for Superior Two Queen Room

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Two Queen Room

  • Sleeps 4

View all photos for Deluxe King Room

Bathroom | Designer toiletries, hair dryer, towels, soap

Deluxe King Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 4

View all photos for Double Room - Disability Access

Hypo-allergenic bedding, in-room safe, individually decorated

Double Room - Disability Access

  • Sleeps 4

View all photos for Superior King Room With Roll-in Shower-Mobility/Hearing Accessible

Hypo-allergenic bedding, in-room safe, individually decorated

Superior King Room With Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

View all photos for Superior Room with Two Double Beds-Disability Access

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room with Two Double Beds-Disability Access

  • Sleeps 4

View all photos for 1 KING BED CITY WICKED SMALL GUESTROOM

Hypo-allergenic bedding, in-room safe, individually decorated

1 KING BED CITY WICKED SMALL GUESTROOM

  • Sleeps 2

View all photos for 1 KING BED STUDIO SUITE WITH SOFA BED

Hypo-allergenic bedding, in-room safe, individually decorated

1 KING BED STUDIO SUITE WITH SOFA BED

  • Sleeps 4

View all photos for 2DBL BED MOBILITY/HEARING ACCESS ROLL IN SHWR

Hypo-allergenic bedding, in-room safe, individually decorated

2DBL BED MOBILITY/HEARING ACCESS ROLL IN SHWR

  • Sleeps 4

View all photos for 1 KING BED MOBILITY/HEARING ACCESSIBLE W/ TUB

Hypo-allergenic bedding, in-room safe, individually decorated

1 KING BED MOBILITY/HEARING ACCESSIBLE W/ TUB

  • Sleeps 2

View all photos for 2 DOUBLE BEDS MOBILITY/HEARING ACCESS W/ TUB

Hypo-allergenic bedding, in-room safe, individually decorated

2 DOUBLE BEDS MOBILITY/HEARING ACCESS W/ TUB

  • Sleeps 4

View all photos for 1 DBL BED GUESTROOM - MOBILITY ACCESS W/ TUB

Hypo-allergenic bedding, in-room safe, individually decorated

1 DBL BED GUESTROOM - MOBILITY ACCESS W/ TUB

  • Sleeps 2

2 Double Beds Guestroom

  • Sleeps 4

Queen Room

  • Sleeps 2

1 King Corner Studio Suite With Sofabed

  • Sleeps 4

Superior King Room With City View

  • Sleeps 2

Deluxe Queen Room

  • Sleeps 3

2 Queen Bed Superior Cityview Guestroom

  • Sleeps 4

Similar properties

Lobby
citizenM Boston North Station
West End
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.7 out of 5, Exceptional, 4,485 reviews
$161 nightly
The price is $187
Apr 12 - Apr 13
Total with taxes and fees
citizenM Boston North Station

About the neighborhood

Boston

With a stay at Hilton Boston Park Plaza, you'll be centrally located in Boston, steps from Boston Public Garden and within a 5-minute walk of Newbury Street. .This luxury hotel is 0.4 mi (0.6 km) from Boston Common and 0.6 mi (1 km) from Copley Place.

What's nearby

  • Newbury Street - 2 min walk - 0.1 miles
  • Boston Public Garden - 2 min walk - 0.1 miles
  • Boston Common - 3 min walk - 0.2 miles
  • Emerson College - 7 min walk - 0.4 miles
  • Copley Place - 8 min walk - 0.5 miles

Getting around

  • Arlington Station - 2 min walk
  • Back Bay Station - 9 min walk
  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 15 min drive

Restaurants

  • ‪Grill 23 & Bar - ‬4 min walk
  • ‪Rebel's Guild - ‬4 min walk
  • ‪Tatte - ‬4 min walk
  • ‪P.F. Chang's China Bistro - ‬4 min walk
  • ‪Contessa - ‬3 min walk

About this property

Hilton Boston Park Plaza

Hilton Boston Park Plaza offers 1060 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 47-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 1060 guestrooms featuring LCD televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free international calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this Beaux Arts hotel include gift shops/newsstands, wedding services, and a fireplace in the lobby.
Enjoy local cuisine at Off the Common, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Boston? This hotel has 64944 square feet (6033 square meters) of space consisting of conference space and 35 meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Off the Common - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
MJ O'Connor's - This restaurant specializes in Irish cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 45 per day)
  • Valet parking on site (USD 70 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • MJ O'Connor's
  • Off the Common

Things to do

  • Art gallery
  • Fitness classes
  • Gym
  • Library
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 35 meeting rooms
  • 64,944 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 14 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1927
  • Fireplace in lobby
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a USD 500 per night credit card authorization at check-in for Presidential Suite or Garden Suite bookings.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 40.75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 50 per person
  • Fee for in-room wireless internet: USD 0 per day (rates may vary)
  • Valet parking fee: USD 70 per day
  • Nearby parking fee: USD 45 per day (499 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015390350
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Boston Park Plaza
Boston Park Plaza Hotel
Hotel Boston Park Plaza
Park Plaza
Park Plaza Hotel
The Boston Park Plaza Hotel And Towers
The Boston Park Plaza Hotel
Boston Park Plaza
Hilton Boston Park Plaza Hotel
Hilton Boston Park Plaza Boston
Hilton Boston Park Plaza Hotel Boston

Hilton Boston Park Plaza Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1683 out of 3135 reviews
Rating 8 - Good. 700 out of 3135 reviews
Rating 6 - Okay. 397 out of 3135 reviews
Rating 4 - Poor. 215 out of 3135 reviews
Rating 2 - Terrible. 140 out of 3135 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Florian

Stayed 5 nights in Feb 2026

8/10 Good

Megan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean. It was a great location and quiet considering we are in the center of Boston. Excellent for walking the city and the staff was helpful. I love that there was a Starbucks in the bottom of the hotel to make getting coffee in the morning easy. The room was small, but I think that’s typical of most city hotels. Overall, it was a great experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is wonderful! Very clean, friendly and helpful staff!
Stayed 3 nights in Dec 2025

10/10 Excellent

Edvina

Stayed 1 night in Dec 2025

8/10 Good

Colleen

Stayed 1 night in Dec 2025

2/10 Terrible

Elizabeth

Stayed 1 night in Dec 2025

2/10 Terrible

Calvin Seungwon, New York

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I am writing to formally complain about a very serious and unacceptable experience during my recent stay. We had not checked out, yet housekeeping entered our room without authorization, proceeded to clean the room, and removed and relocated our personal belongings. This is a clear violation of guest privacy and basic hotel protocol. In addition, there was a maintenance issue: one heater in the room was functioning, while the other was not, which further affected our comfort during the stay. What was even more disappointing was the response from the Duty Manager on duty. Instead of taking responsibility or offering a sincere apology, she repeatedly avoided accountability, made excuses, and behaved in a dismissive manner—essentially implying that since points were offered, we should simply accept the situation and leave. This attitude and level of service are completely inconsistent with Hilton’s brand standards and values. As a major global hotel brand, I expected professionalism, respect, and proper handling of guest concerns. Unfortunately, this experience fell far below those expectations. I request a formal review of this incident and a proper response from Hilton management regarding how this situation will be addressed and prevented in the future.
Stayed 1 night in Dec 2025

10/10 Excellent

Joel Lois

Stayed 3 nights in Dec 2025

8/10 Good

Stephen

Stayed 1 night in Dec 2025

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They sell some very small rooms at very affordable rates. Outstanding location and service.
Stayed 2 nights in Dec 2025

8/10 Good

Zane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, and staff helpful to us.
Stayed 1 night in Dec 2025

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, amenities
The hotel lobby and all staff were great! The room was a bit small, dated, and didn’t feel like the rest of the hotel felt.
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Hotel staff was excellent and the accommodations where great
Stayed 4 nights in Dec 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is nice. The bathroom.in the rooms is another story dependong on the room you get you kight get a dall.house toilet where you can sjower brush your teeth and use thw toilet at the same time.
Stayed 4 nights in Dec 2025

2/10 Terrible

Kyrylo

Business traveler
Disliked: Staff & service
Custimer service is terrible. Hotel double-charged me for my stay, ~$1,300. For two weeks when I called, they just talk and than transfer to voicemail.
Stayed 7 nights in Nov 2025

6/10 Okay

Marcus

Stayed 4 nights in Dec 2025

10/10 Excellent

Donal

Liked: Cleanliness
Staff
Stayed 1 night in Dec 2025

10/10 Excellent

Adnan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and the hotel is well located
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 3 nights in Dec 2025

8/10 Good

Bernie, cedar creek

Traveled with partner
Liked: Cleanliness, amenities
The hotel itself was nice and centrally located. The employees were personable, friendly and helpful. However, the room we were given wasn’t what we expected from a Hilton brand. The toilet water filled close to the seat; the roll-in shower puddled and didn’t drain because the floor wasn’t graded and the drain wasn’t draining well; the handicap shower seat was lined with mold. Although we didn’t need a special needs room, this is what we were given. I would have requested a room change, but we only stayed for 2 nights and had already unpacked and moving rooms would have been inconvenient.
Stayed 2 nights in Dec 2025

10/10 Excellent

Margaret

Liked: Cleanliness
Clean
Stayed 2 nights in Dec 2025

8/10 Good

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just love this hotel. Close to everything!
Stayed 1 night in Dec 2025

10/10 Excellent

Vinod

Good
Stayed 1 night in Dec 2025

8/10 Good

Pamela, ORLANDO

Liked: Cleanliness, property conditions & facilities
It was a great hotel. Our room wasn’t ready until late in the evening. They were very accommodating. They refunded us one night and said that you would be notified and we would receive the refund through you.
Stayed 4 nights in Dec 2025