Compare Hotels with Room Service in Birmingham

"Candy at the front desk was very courteous and helpful. "

"Restaurant service was terrible. We waited over 25 min for just menus and first contact with any server. They never came so we left and so did several other parties. We had to get dinner down the street. We had no hot water Saturday morning for showers. The water was fixed on Sunday but the tub drain was not working."

"So I must say I was alittle disappointed by the hotel. I thought from the reviews I read it was going to be way more upscale. My check in was smooth and easy I did an early check in due to my early arrival which was okay. The lobby looked decent , however the Dunkin’ Donuts inside was so cleanly, didn’t smell so good and had locals hanging out in the seating area trying to flirt with me. When I reached my room, there was a big laundry cart in it I had to push out into the hallway. The room was accessible for a persons with a wheelchair which is good but since I am not in a wheelchair I had to pull the chair out of the shower. There was no shower door so I had to put a bunch of towels down to stop the water from flooding across the floor. The bathroom however was clean and decent , I did however clean it again to my satisfaction. The room itself was okay , it had a mini refrigerator that looked like someone took a knife and or key and keyed it all over differently a turn off. I kept smelling marijuana and cigarette smoke through the vents which was a negative for me being as though I don’t smoke , thank god I bought room spray I had to keep spraying it throughout my time there. The room was cold it wasn’t till day 2 going into 3 did I learn how to turn off the power and get the heat going . As for the casino I could barely stomach to stay in there long enough with all the cigarette smoke that was going on. The restaurants in the hotels were blah. I ate across the street "

"Great stay"

"I don’t have a single negative thing to say about this Hotel! Beautifully Perfect!"

"Everyone was so nice and the place is absolutely beautiful "