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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Exterior
Lobby
Bar (on property)
Dinner served
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning
The current price is $162
$143 nightly
$162 total
Total with taxes and fees
Jul 19 - Jul 20

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Eagle Point
    ‪12 min walk‬
  • Place, Big Bear Mountain Resort
    ‪17 min walk‬
  • Place, Snow Summit
    ‪18 min walk‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.4 out of 10
Exceptional
(43 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(42 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

7.8 out of 10
Good
(7 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(22 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(38 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(51 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior
Holiday Inn Resort The Lodge At Big Bear Lake by IHG
Big Bear Central
  • Pool
  • Spa
  • Pet friendly
  • Parking included
3.7 out of 5, Good, 1,004 reviews
$132 nightly
The price is $149
Jul 16 - Jul 17
Total with taxes and fees
Holiday Inn Resort The Lodge At Big Bear Lake by IHG

About the neighborhood

Big Bear Lake

With a stay at Chateau Big Bear Boutique Hotel, BW Signature Collection in Big Bear Lake (Winter Park), you'll be within a 5-minute drive of Big Bear Mountain Resort and Snow Summit. .This family-friendly hotel is 1.7 mi (2.7 km) from The Village and 0.4 mi (0.7 km) from Bear Valley Community Hospital.

What's nearby

  • Eagle Point - 12 min walk - 0.7 miles
  • Interlaken Shopping Center - 15 min walk - 0.8 miles
  • Big Bear Mountain Resort - 17 min walk - 0.9 miles
  • Snow Summit - 18 min walk - 1.0 mile
  • Big Bear Alpine Zoo - 2 min drive - 1.4 miles

Getting around

  • San Bernardino, CA (SBD-San Bernardino Intl.) - 72 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Grizzly Manor Cafe - ‬2 min drive
  • ‪Applebee’s | IHOP - ‬5 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.
After a day on the slopes, enjoy recreational amenities including a hot tub and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy a satisfying meal at Tiffany's Bistro serving guests of Chateau Big Bear Boutique Hotel, BW Signature Collection. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Big Bear Lake? This hotel has 2077 square feet (193 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tiffany's Bistro - This bistro specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 645 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 79 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 43 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness
Great to stay
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ideal , great location close by to many places, aesthetically cute
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Price!🙌
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jeremy

Nice place. Charming. Good location, close to everything you want. Would stay again
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast with a lot of variety. The jacuzzi is nice. Staff was responsive to all our needs - more clean towels, etc.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast in the morning, coffee is really good. Lots to chose from. We loved the layout of the floors, it was fun exploring all the hallways to find the game room. The food in the restaurant was really good and a really big portion, you could easily share something. The love music in the restaurant was awesome. We really enjoyed our stay and would book again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Exceeded expectations in all ways, especially the fireplace in the room. Also very good breakfast .
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jacova

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Place
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Hedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and tidy, with all the necessary supplies.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ADEL

Liked: Cleanliness, amenities, property conditions & facilities
Quiet room, good breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ramin

Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was very clean and spacious.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jesaly Myles

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cherry

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2026
Verified

8/10 Good

Lorena

Everything was good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean & cozy, and a lot of them have balconies which I love. Breakfast is very good with a good selection. We also enjoyed the Game Room (played ping pong, billiard, & air hockey). Good workout room. Also has a nice little trail behind the hotel to walk in. Only down side is that they are now charging for parking ($20/day) but the stay is still affordable & pleasant so it's still one of our favorite places to stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Chhavi

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable room!
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Maria Fernanda

Disliked: Amenities
Clean but way too old, terrible breakfast. Cero welcoming staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Roya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not good and very restricted!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Property well kept, friendly staff, decor is warm and pleasant.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

VALERIE

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and clean comfortable rooms. The lobby was decorated beautifully for the holidays and the complimentary breakfast was lovely.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jiayue

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay for small group
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

anthony

Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect to our activities at both Big Bear and Snow Summit. The rooms had a fireplace to warm up and the game room was fun to spend down time in
At the fireplace mantle
Fun times in the game room
Tiffanys own Glass Gifted Architectural Roof from France
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Cesar

Nice
Stayed 1 night in Feb 2026
Verified

8/10 Good

Karolin

Liked: Cleanliness, property conditions & facilities
This hotel is cute and cozy! The only downside is that the bathrooms have jacuzzi and it makes a terrible noise specially at night! And the breakfast is not good as much as you pay for the room.
Stayed 2 nights in Feb 2026