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Chateau Big Bear Boutique Hotel, BW Signature Collection

Property class: 3.5

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

A spacious lounge area with a grand piano, comfortable seating, and a large stained glass ceiling.
A spacious lobby with a checkered floor, a fireplace, and a staircase.
A spacious lobby with a bar area, green upholstered seating, and a decorative glass ceiling.
A lobby with a grand staircase, a sofa set, and a chandelier.
A boutique hotel with a stone facade, large windows, and a sign indicating it is a 'Boutique Hotel'.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
The current price is $138
$122 nightly
$138 total
Total with taxes and fees
Oct 5 - Oct 6

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Big Bear Mountain Resort
    ‪17 min walk‬
  • Place, Snow Summit
    ‪18 min walk‬
  • Place, Big Bear Alpine Zoo
    ‪2 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪68 min drive‬

Room options

View all photos for Accessible - 1 King

Room

Accessible - 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a framed picture on the wall, and a carpeted floor.

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with a large bed, a television, a fireplace, a dining table with chairs, and a balcony with curtains.

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

A hotel room with a wooden headboard, a bedside table, a gray armchair, and a bed with white bedding and pillows.

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(45 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

A hotel room with a wooden headboard, a bedside table, a gray armchair, and a bed with white bedding and pillows.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(49 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk, a chair, a fireplace, and a large window with curtains.

Standard Room, 1 King Bed, Accessible, Bathtub

7.8 out of 10
Good
(7 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a painting on the wall, and a carpeted floor.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(22 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

A hotel room with two beds, a wooden headboard, and wall-mounted light fixtures.

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(39 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a fireplace, a desk, a TV, and a large window with a view of trees.

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

A hotel room with a fireplace, a desk, a bed, and a painting on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(58 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a large bed, a desk with a chair, a flat-screen TV mounted on the wall, a fireplace, and a large window with curtains.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

A hotel room with two beds, a desk, a chair, and a painting on the wall.

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

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3.7 out of 5, Good, 1,002 reviews
$111 nightly
The price is $126
Nov 1 - Nov 2
Total with taxes and fees
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About the neighborhood

Big Bear Lake

With a stay at Chateau Big Bear Boutique Hotel, BW Signature Collection in Big Bear Lake (Winter Park), you'll be within a 5-minute drive of The Village and Big Bear Mountain Resort. .This family-friendly hotel is 1 mi (1.6 km) from Snow Summit and 0.4 mi (0.7 km) from Bear Valley Community Hospital.

What's nearby

  • Eagle Point - 12 min walk - 0.7 miles
  • Big Bear Mountain Resort - 17 min walk - 0.9 miles
  • Snow Summit - 18 min walk - 1.0 mile
  • Big Bear Alpine Zoo - 2 min drive - 1.4 miles
  • Big Bear Lake - 2 min drive - 1.0 mile

Getting around

  • San Bernardino, CA (SBD-San Bernardino Intl.) - 72 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Bear Mountain Ski Resort - ‬4 min drive
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Café Crêpe - ‬3 min drive
  • ‪Moonridge Coffee Company - ‬13 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.
After a day on the slopes, enjoy recreational amenities including a hot tub and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy a satisfying meal at Tiffany's Bistro serving guests of Chateau Big Bear Boutique Hotel, BW Signature Collection. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Big Bear Lake? This hotel has 2077 square feet (193 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tiffany's Bistro - This bistro specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast clean rooms and perfect location
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was plesant and helpful the breakfast was good. We would stay there again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall hotel, nice rooms and good breakfast. Love the restaurant and the live music.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT ROOM, GREAT STAFF (especially the kitchen / breakfast buffet team). Wonderful breakfast buffet, great amenities, roomy / fun game room, ample parking, EV parking/charging (3 spots), close to everything, we can't wait to get back. Thank you !
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay; very clean, friendly staff and local to many places to see and walk to. Must stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Great to stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, yet brief stay. Very helpful staff, thoroughout both before & during the stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ideal , great location close by to many places, aesthetically cute
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel is fabulous. Clean. Comfortable. Nice breakfast and cafe with music in evening
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Big Bear in a family room which was clean and comfortable with a warm welcome at reception when we checked in. The restaurant was closed on a week day which we hadn’t known about but the games room and outdoor pool were enjoyable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Price!🙌
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The lobby area looked great. Bar area was fun. The amenities were good. Outside views were very nice. Overall good experience.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet hotel. Carol, who checked us in, was very friendly, knowledgeable, and helpful. We asked for a room change to not have a balcony towards the parking lot snd she went out of her way to make sure we were comfortable. Breakfast was really good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for fitting my schedule and needs. #CustomHotel
Stayed 17 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING STAFF. We asked to move rooms, the staff was attentive and moved us to a rook with a fantastic view. Thank you!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Nice place. Charming. Good location, close to everything you want. Would stay again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am amazed. A "Signature" Best Western Boutique Hotel. Very impressive. A touch of elegance in Big Bear! Will always choose this property when visiting. Excellent on every level. Room was immaculate.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service
First time staying at a best western signature collection. Staff were amazing but the hotel itself is very outdated. The hallways could use some renovation as well as the carpets. I booked the 2 queen beds with balcony and our view unfortunately was someone’s backyard so we did not utilize the balcony whatsoever. The bathroom was less than ideal because you could see wall patches and unfinished paint. Complimentary breakfast was decent. Overall it was average stay for a busy holiday weekend
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Quiet room, good breakfast
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Exceeded expectations in all ways, especially the fireplace in the room. Also very good breakfast .
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Place
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast with a lot of variety. The jacuzzi is nice. Staff was responsive to all our needs - more clean towels, etc.
Stayed 2 nights in Mar 2026