Compare Luxury Hotels in Belfast

"This place has gone way downhill. I stayed here last year in the back building and was incredibly impressed. Not so much this time. I was put in the main building and the second I entered the place the smell and the carpet and walls was so disgusting that I wanted to gag. I had ordered dominos before entering and the room was almost as disgusting, so much so that I couldn’t even eat in there. Not sure what happened but I think I should go get a checkup to make sure I didn’t get typhoid or hepatitis from this nasty place. I’d bet the rugs haven’t been vacuumed in 3-6 months. There was pounds of dog hair everywhere and mysterious stains on the walls that made me wanna puke. NEVER AGAIN!! I was bragging about the place to my co-worker all day then what a complete letdown the moment we arrived…"

"Staff was great"

"We were pretty sad that the pool was closed and we didn't catch it in the small print when we booked thru Expedia so we had some pretty upset kiddos and we wouldn't have picked this hotel if we had of realized. The room and beds were clean. The bathroom had some stuff on walls that could have been wiped down and cleaned better but overall it wasn't terrible. The breakfast was good with lots of options. "

"I book a room based on a heated indoor pool. And though this establishment did in fact have a beautiful indoor pool. The pool itself was not heated. The room surrounding the pool was heated but not the pool water itself. Actually it was pretty chilly. The room was clean enough but the bed was very uncomfortable. And; finally; most establishments offer a free continental breakfast with your stay. Not here! There was a charge for everything in the cafeteria area. My thoughts on this were that if I was going to pay over $4 for a muffin I was going to go to a restaurant and pay for a muffin where I could at least have it grilled. Other than that; everything was acceptable "

"Disappointed on how the hotel staff handled the situation I brought up to them regarding being intentionally snowed in around my car by the plow truck driver - not once but twice during the same one night stay. Gave them multiple opportunities to make it right. Simply received a polite response with no solution. won’t be staying there again due to this lack of customer satisfaction. "

"EVERYTHING was EXCELLENT! The breakfast was so good! My only suggestion is the home fries not be spicy. :) our room was amazing! This hotel is the BEST we've ever stayed in! We will be back!"