Compare Hotels with Free Parking in Belfast

"The clicks need to be moved ahead on time."

"Dirty room, unsafe furniture, sofa beds bedding was never changed between guests. Fitted sheet, top sheet and a gold blanket were on the bed in a mess filled with dirt, food crumbs and dirty socks. Mini Fridge had all bottom shelves missing and no little freezer. Place didn’t have many outlets. Next to king bed on the floor was a power bar, that had room lamps plugged into it. Needed access to a freezer for my special needs child to which they were unable to accommodate and I had to ask the restaurant next door. Called about the dirty sofa bed multiple times and got no answer. Went up front desk and no employee. Waited. Let him know the conditions of the bed along with the broken & unsafe furniture. He offered me a full refund but was unable to do it as I booked with hotels.com. He told me to reach out to them which I did. The staff member brought up clean bedding (while wearing rubber gloves) so we had to remove the dirty bedding and make the bed (housekeeping job not the guests) asked where I should put the dirty bedding, he wasn’t sure. One of the comforters he brought up was in a bag. I put the dirty bedding in that & put it outside of the room door in the hallway. We left earlier than checkout the following morning. No shower as the shower was extremely dirty, towels stained yellow/orange. I contacted hotels.com explaining some of the issues, however wasn’t able to tell them everything. They called hotel & couldn't make contact. Now I’m waiting. A refund is necessary!"

"The hotel had been recently renovated. Nice clean rooms. If the pool is important to you, check and see if it is running before booking. My one complaint is the pool seems to be down more than it ever is running in previous stays. This recent stay it wasn't."

"The view was great and the room was comfortable. I had no issues with my stay and would recommended this inn to others."

"This place has gone way downhill. I stayed here last year in the back building and was incredibly impressed. Not so much this time. I was put in the main building and the second I entered the place the smell and the carpet and walls was so disgusting that I wanted to gag. I had ordered dominos before entering and the room was almost as disgusting, so much so that I couldn’t even eat in there. Not sure what happened but I think I should go get a checkup to make sure I didn’t get typhoid or hepatitis from this nasty place. I’d bet the rugs haven’t been vacuumed in 3-6 months. There was pounds of dog hair everywhere and mysterious stains on the walls that made me wanna puke. NEVER AGAIN!! I was bragging about the place to my co-worker all day then what a complete letdown the moment we arrived…"

"Disappointed on how the hotel staff handled the situation I brought up to them regarding being intentionally snowed in around my car by the plow truck driver - not once but twice during the same one night stay. Gave them multiple opportunities to make it right. Simply received a polite response with no solution. won’t be staying there again due to this lack of customer satisfaction. "