Compare Hotels on the Lake in Albertville

"Hotel overbooked, room wasn’t available that we booked. Had an unfinished room to spend the night in that lacked amenities. Poorly cleaned and leaking toilet. No blanket and pillow for pull out couch bed. Took it because lack of options and availability at that late time of night. Asked for a discount for trouble annd inconvenience and was refused. Will not stay here again. Was near an exit door where someone was smoking weed on and off all night. Not sure if it was staff or customers. Slept terrible. Horrible pillows too."

"Ended up having to leave. Unbelievable unprofessional staff at check-in. Arrangement had been in place for us to pay at the property and for a late arrival the evening of check-in, approved that day. Arrived to check in and the room with my name attached had someone else in it with a $200 hold as well. Inquired about getting my name removed with someone else had checked in and was not me- staff said she must not have verified their ID and management would have to approve my name being removed, the staff member briefly left the counter to check the room and refused to give us a different room. She said you won’t be happy here you have to leave. She also did not remove my name from the room when I called the hotels corporate office I was still checked in the next morning. I demanded my name be removed from the room and the $200 hold removed under my name when I wasn’t the person utilizing the room. She said she needed management approval. We had to find another hotel at 11PM that night. Scary to say the least! uncertain we would be able to find another property with an open room so late. Another 10 minute drive to a different chain we got lucky. I filed a police report in case our money is not refunded. I would like to utilize the insurance I paid for, due to the inconvenience and for them not properly checking identification upon check in allowing some random person to be in a room with my name and credit card attached. "

"I had booked a stay for two nights, Friday and Saturday. When we arrived they said on their system it shows my reservation for Sunday to Monday even though when I pull up my confirmation in my email it clearly is not Sunday to Monday. On top of that they didn't have any rooms available so we had to scramble trying to find another place to stay. We were told we wouldn't be charged for this, but I have been and it honestly just hasn't been a good experience overall."

"Just an all around great place to stay. Friendly staff, clean & modern room, nice pool/hot tub & workout room, restaurant next door, convenient location - I could go on!"

"Very pleasant,good and beautiful.. very clean all the way around.."

"Don’t ride the elevator. It is super sketchy And don’t bring kids there. We were with our kids the whole time and he went up to one of them and asked them which school district that they were with and he told our kids that they had terrible parenting, that they were bad kids, that he was going to tell his general manager to write a letter to our school district and tell them how bad our kids were, except they were not, we were nearby at all times, and no one was even acting up. This guy just doesn’t like kids. We were all sitting in the lobby watching the Timberwolves game. Nobody was being overly loud or disruptive. This is not a kid friendly hotel bring your kids anywhere else but here and we won’t be back ever. the beds were rock hard and I don’t get how people like the breakfast. It was cold.?"