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Tru By Hilton Albany Crossgates Mall

Property class: 2.5

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

An indoor swimming pool with clear water, surrounded by lounge chairs and tables, large windows, and a tiled floor.
A modern cafe with wooden tables and chairs, a kitchen area, and a seating area with orange sofas.
A modern indoor space with a pool table, multiple seating areas, and large windows providing natural light.
A hotel with a modern design, featuring multiple floors and a parking lot with handicapped spaces.
A modern hotel lobby with seating areas, a refreshment kiosk, and a display of snacks and beverages.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $148
$130 nightly
$148 total
Total with taxes and fees
Sep 7 - Sep 8

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Funny Bone Comedy Club
    ‪6 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪13 min drive‬

Room options

View all photos for 2 Queen Mobility Accessible W/Roll-In Shower

A hotel room with two beds, a desk with a chair, a television, and a window with a view of greenery.

2 Queen Mobility Accessible W/Roll-In Shower

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A modern hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Microwave

A hotel room with a bed, desk, chair, and a window with a view of greenery.

Room, 1 King Bed, Microwave

9.2 out of 10
Wonderful
(37 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Microwave

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Microwave

9.2 out of 10
Wonderful
(42 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Mobility Accessible, Microwave

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Mobility Accessible, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

8.0 out of 10
Very good
(1 review)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

A modern bedroom with a large bed, a small bedside table, and a walk-in closet.

Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a bed, desk, chair, TV, and a window with a view.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • Parking included
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The price is $126
Sep 7 - Sep 8
Total with taxes and fees
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About the neighborhood

Albany

When you stay at Tru By Hilton Albany Crossgates Mall in Albany, you'll be connected to a shopping center, a 4-minute drive from University at Albany and 5 minutes from Colonie Center Mall. .This hotel is 5 mi (8.1 km) from Albany Medical Center and 5.9 mi (9.5 km) from MVP Arena.

What's nearby

  • Crossgates Mall - 3 min walk - 0.2 miles
  • Funny Bone Comedy Club - 6 min walk - 0.4 miles
  • Regal Crossgates - 10 min walk - 0.6 miles
  • University at Albany - 5 min drive - 2.3 miles
  • Colonie Center Mall - 8 min drive - 3.8 miles

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪McDonald's - ‬7 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 96 guestrooms featuring microwaves and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs or showers feature hair dryers and toothbrushes and toothpaste. Conveniences include irons/ironing boards and blackout drapes/curtains, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Tru By Hilton Albany Crossgates Mall. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 94 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Claire A

The staff made our stay delightful!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, at the desk and assistance at breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well laid out hotel. The breakfast was delicious with many items to chose from. Friendly and helpful staff, too. Will stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

sheng kang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the shopping mall
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
Staff was respectful and courteous.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Matt

Liked: Property conditions & facilities
Breakfast pretty dull, but the facility itself was in excellent condition.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Katherine

Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fron desk was very helpful and accommodating.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and safe. Hotel room was falling apart in the bathroom. Other than that it was good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff made me and my family stay exceptional for my daughter’s graduation from University at Albany. The breakfast is fresh and available daily, they provide eating utensils and hot drinks throughout the day. The hotel has beautiful areas to hang out with your family and friends. There is a beautiful mall across the highway that you can shop and enjoy entertainment such as bowling and comedy shows. The hotel is warm and inviting for families looking for a short stay or extended stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service!!! They allowed me to check in early as a courtesy which was very helpful. I love the friendly front desk staff and cleansing of the family friendly hotel. Super convenient location for my daughter's college visit.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Salih

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Trimala

Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was very nice
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quite possibly my favorite hotel. Our 3rd time staying here, and it’s a great experience. Always clean, always above and beyond. They had fun coloring pages for kids, a guest-of-the-day board, lots of amenities. Pool is clean, lobby is large and joyful. Staff are wonderful, accommodating and happy. I ran out of contact solution on night one, and they had some for purchase in the lobby. My husband even got a birthday gift. Love it here!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Polina

Liked: Staff & service, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Prasasti

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, amenities
Very clean, quiet, and convenient to the Thruway and shopping. Staff was very courteous and helpful.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and modern hotel. Beautiful room.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Serhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good you get hot breakfast with scrambled eggs, bacon, home fries, pulled pork and tortillas etc if you want to make breakfast tacos. Hot pancakes, bagel, muffins, hard boiled eggs, cereal and fruit also available. Juice, tea coffee as drinks.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a excellent stay
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

candis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
Stayed 1 night in Oct 2025