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Reviews

4.2 / 5Very Good
233 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Crossgates Mall
    16 min walk
  • Popular Location
    University at Albany SUNY
    4 min drive
  • Popular Location
    Colonie Center Mall
    5 min drive
  • Airport
    Albany, NY (ALB-Albany Intl.)
    10 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Room, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 2 Queen Beds, Accessible (Hearing)

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 1 King Bed, Accessible (Hearing)

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 1 King Bed, Accessible, Bathtub (Hearing)

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 1 King Bed, Accessible, Bathtub

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Queen Beds, Accessible (Roll-In Shower)

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details

About this area

Albany

Near a train station, Tru By Hilton Albany Crossgates Mall is in a walkable area with good shopping. The Egg and Palace Theater are cultural highlights, and travelers looking to shop may want to visit Crossgates Mall and Colonie Center Mall. Henry Hudson Planetarium and Central Park Rose Garden are also worth visiting.

Popular Location

What's nearby

  • Crossgates Mall - 16 min walk
  • University at Albany SUNY - 4 min drive
  • Colonie Center Mall - 5 min drive
  • Westgate Plaza - 7 min drive
  • Albany College of Pharmacy and Health Sciences - 10 min drive

Getting around

  • Albany-Rensselaer Station - 14 min drive
  • Albany, NY (ALB-Albany Intl.) - 11 min drive

About this property

Tru By Hilton Albany Crossgates Mall

Adventure hotel connected to a shopping center in Albany with free breakfast
This smoke-free hotel features an indoor pool, a fitness center, and a bar/lounge. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. All 96 rooms offer free WiFi and free wired Internet, plus flat-screen TVs and free weekday newspapers.
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with complimentary weekday newspapers and blackout drapes/curtains. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers.
This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking
Free roundtrip airport shuttle from 7:00 AM - 11:00 PM
Airport shuttle on request

Food and drink

Free continental breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
1 bar
Coffee/tea in common area(s)

Things to do

Fitness center
Indoor pool
Shopping mall
Shopping

Family friendly

Dry cleaning service
Free cribs/infant beds
Indoor pool
Laundry facilities

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Languages spoken

English

Business services

24-hour business center
Meeting rooms

Outdoors

BBQ grill(s)
Picnic area

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower

More

Romance packages available
Shared microwave
Smoke-free property
TV in lobby

Room amenities

Bedroom

Blackout drapes/curtains
Climate control (air conditioning)
Climate control (heating)
Free cribs/infant beds
Linens

Bathroom

Bathtub or shower
Towels

Entertainment

55-inch flat-screen TV
Premium channels

More

Free local calls
Free newspapers (weekdays)
Phone

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • Airport shuttle service is available on request from 7:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

American Express
Diners Club
Discover
Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Property is also known as

  • Tru Hilton Albany Crossgates Mall Hotel
  • Tru Hilton Crossgates Mall Hotel
  • Tru Hilton Albany Crossgates Mall
  • Tru Hilton Crossgates Mall
  • Tru By Hilton Albany Crossgates Mall Hotel
  • Tru By Hilton Albany Crossgates Mall Albany
  • Tru By Hilton Albany Crossgates Mall Hotel Albany
4.2

Very Good

5 - Excellent
118
4 - Good
70
3 - Okay
25
2 - Mediocre
12
1 - Poor
8
4.4
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.4
Property condition

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

The hotel was very modern with lots of options for families. The staff unfortunately had an extreamly bad attitude and customer service. I would'nt return it was that bad even thogh the hotel was fantastic

Stayed 1 night in Oct 2019

1/5

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities, property conditions & facilities

While the building is new and the rooms are clean, that was the only good part. We arrived at 5PM only to be told there were no rooms ready (along with many other guests hoping to get checked in). We decided we would eat there while our rooms were being prepared... nope - no dinner on the weekends. We had tickets to a show so instead of freshening up, we took off for a downgraded dinner and went to our show. When we checked in later that night, the 2 rooms I booked together weren’t even in the same floor “because I booked through Expedia”. Then 1 of the rooms we were given was occupied when we entered it! When I asked for a discount for such a fiasco, I got even more excuses about it not being possible because I booked and paid through Expedia.. . Lastly, the pool was tiny (albeit warm!) and of course completely out of clean towels. Do NOT recommend!

Stayed 1 night in Oct 2019

1/5

  • Disliked: Staff & service, property conditions & facilities

Rooms weren’t ready until 5pm When a mob of us complained (there were at least a dozen people waiting), they told us to complain to Expedia Rooms are bizarre layouts, terrible lighting, 3 bath towels per room, great TV

Stayed 1 night in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Modern

very modern hotel. very convenient location and friendly staff. multiple breakfast options. enjoyed my stay I would book again.

Stayed 1 night in Jul 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

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