See all properties

Tru By Hilton Albany Crossgates Mall

2.5 star property

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

Indoor pool
Lobby
Premium bedding, blackout drapes, iron/ironing board
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $140
$123 nightly
$140 total
Total with taxes and fees
Jul 2 - Jul 3

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Regal Crossgates
    ‪10 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪12 min drive‬

Room options

View all photos for 2 Queen Mobility Accessible W/Roll-In Shower

A hotel room with two beds, a desk with a chair, a television, and a window with a view of greenery.

2 Queen Mobility Accessible W/Roll-In Shower

  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A modern hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(34 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a bed, desk, chair, TV, and a window with a view.

Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

Similar properties

Reception
Hampton Inn Albany-Western Ave/University Area
Albany
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 1,085 reviews
$114 nightly
The price is $134
Jul 12 - Jul 13
Total with taxes and fees
Hampton Inn Albany-Western Ave/University Area

About the neighborhood

Albany

With a stay at Tru By Hilton Albany Crossgates Mall in Albany, you'll be connected to a shopping center, a 5-minute walk from Crossgates Mall and a 3-minute drive from University at Albany. .This hotel is 3.4 mi (5.4 km) from Colonie Center Mall and 5 mi (8.1 km) from Albany Medical Center.

What's nearby

  • Crossgates Mall - 3 min walk - 0.2 miles
  • Funny Bone Comedy Club - 6 min walk - 0.4 miles
  • Regal Crossgates - 10 min walk - 0.6 miles
  • University at Albany - 5 min drive - 1.8 miles
  • Colonie Center Mall - 8 min drive - 3.8 miles

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Dave & Buster's - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Maggie McFly’s - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 96 guestrooms featuring microwaves and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs or showers feature hair dryers and toothbrushes and toothpaste. Conveniences include irons/ironing boards and blackout drapes/curtains, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Tru By Hilton Albany Crossgates Mall. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Trimala

Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was very nice
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Salih

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, amenities
Very clean, quiet, and convenient to the Thruway and shopping. Staff was very courteous and helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, amenities
Clean room. Spacious. Courteous front staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Polina

Liked: Staff & service, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and modern hotel. Beautiful room.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

candis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Helpful staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Excellent, friendly, attentive staff, clean comfortable room
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Prasasti

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 1 night in May 2024
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would stay again.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a excellent stay
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Charlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Jereme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

john

Liked: Cleanliness, amenities
Clean room- staff was un connected- some were alright. Most too busy o their phones ,
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, prompt.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and they accommodated for my special request
Stayed 1 night in Oct 2025