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Thompson Zihuatanejo, A Beach Resort, by Hyatt

Property class: 5 and above

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Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

A pool area with lounge chairs, a view of the beach, and thatched umbrellas.
A stone-walled lobby with a reception desk, a central seating area, and hanging pendant lights.
A beach with palm trees, thatched umbrellas, and wooden lounge chairs.
A covered outdoor seating area with a view of the beach and palm trees.
A hot tub with a view of the sea and palm trees.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $226
$194 nightly
$226 total
Total with taxes and fees
Nov 10 - Nov 11

Explore the area

View in a map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880
  • Place, La Ropa Beach
    ‪7 min walk‬
  • Place, Zihuatanejo Bay
    ‪13 min walk‬
  • Place, La Madera Beach
    ‪4 min drive‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Beachfront

A hotel room with a bed, a desk, a chair, a vase with a plant, a ceiling fan, and a view of the ocean.

Suite, 2 Bedrooms, Beachfront

  • Ocean view
  • 1858 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

A kitchen with a black countertop, three stools, a window with greenery, and a framed picture on the wall.

Suite, 2 Bedrooms, Garden View (Garden)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

A bedroom with a large bed, wooden headboard, bedside lamps, and a nightstand.

Suite, 2 Bedrooms, Lagoon View (Lagoon)

8.8 out of 10
Excellent
(3 reviews)
  • Lagoon view
  • 1204 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Beachfront (Plunge Pool)

A hotel room with a bed, a TV, a ceiling fan, a window with a view of a beach, and a dining area with chairs and a table.

Suite, Beachfront (Plunge Pool)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1207 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

A pool surrounded by lush greenery, with a pergola overhead.

Room, 1 King Bed (Plunge Pool)

9.8 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

A large bed with a wooden headboard, two bedside tables with lamps, a framed artwork above the bed, and a window with a view of greenery.

Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

A pool with lounge chairs and umbrellas, surrounded by palm trees and modern architecture.

Suite (Swim-Up)

9.4 out of 10
Exceptional
(12 reviews)
  • Beach view
  • 535 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Lagoon View (Plunge Pool)

A modern bedroom with a large bed, wooden headboard, two bedside tables with lamps, and a dark accent wall.

Suite, Lagoon View (Plunge Pool)

8.8 out of 10
Excellent
(5 reviews)
  • Lagoon view
  • 1048 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

A bathroom with a view of palm trees and flowers, a towel rack, a sink, and a potted plant.

Suite, Terrace, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1100 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Thompson)

A modern outdoor lounge area with lounge chairs, a sofa, and a dining table.

Suite (Thompson)

  • Ocean view
  • 1465 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Queen Beds (Lagoon Suite)

A hotel room with two beds, a nightstand with a lamp, and a patterned wall.

Suite, 2 Queen Beds (Lagoon Suite)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,000 reviews
$88 nightly
The price is $105
Oct 23 - Oct 24
Total with taxes and fees
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About the neighborhood

Zihuatanejo

With a stay at Thompson Zihuatanejo, A Beach Resort, by Hyatt in Zihuatanejo (Playa La Ropa), you'll be steps from Zihuatanejo Bay and 14 minutes by foot from La Ropa Beach. .This beach resort is 0.7 mi (1.2 km) from Playa la Madera and 0.9 mi (1.4 km) from La Madera Beach.
View more Resorts in ZihuatanejoOpens in a new window

What's nearby

  • La Ropa Beach - 7 min walk - 0.4 miles
  • Zihuatanejo Bay - 13 min walk - 0.7 miles
  • Virgin of the Tree - 15 min walk - 0.8 miles
  • La Madera Beach - 4 min drive - 1.2 miles
  • Kioto Plaza - 4 min drive - 1.5 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Terracita Beach - ‬3 min drive
  • ‪Hao - ‬1 min walk
  • ‪La Gaviota - ‬16 min walk
  • ‪Trattoria da Gianni - ‬4 min walk
  • ‪Espuma Restaurant - ‬11 min walk

About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Thompson Zihuatanejo, A Beach Resort, by Hyatt offers 56 accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. Beds feature premium bedding. 24-inch plasma televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
Make yourself at home in one of the 56 individually furnished guestrooms, featuring minibars and plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, outdoor tennis courts, and a fitness center. This Art Deco resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at CENIZA, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
CENIZA - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
HAO - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: USD 28 for adults and USD 28 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CENIZA
  • HAO

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch plasma TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individually furnished
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately USD 28 for adults and USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Thompson Zihuatanejo, A Beach Resort, by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 527 out of 701 reviews
Rating 8 - Good. 126 out of 701 reviews
Rating 6 - Okay. 25 out of 701 reviews
Rating 4 - Poor. 10 out of 701 reviews
Rating 2 - Terrible. 13 out of 701 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for years. Love the location and staff.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service overall, great staff food was amazing
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, spacious rooms, right on the beach, three swimming pools, outstanding staff
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and service.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness
this is a wonderful beachfront resort. The rooms along the pool and beach are comfortable in access to facilities is easy. STAFF was very helpful and accommodating. We enjoyed our stay and look forward to going back again.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything from the customer service, location, views, and hotel itself, was perfect.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem! It’s on a very quiet beach with amazing food and service. Juan and Eddy particularly stood out as top notch servers. The rooms are huge, also quiet, very clean, and we will return!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful, from check in to service at the beach (thanks Juan!), facilities and food also excellent. We really loved the location on the playa. Will go again.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Francisco took great care of us everyday on the beach!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to go as a family!
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad we decided to try this place out, definetly will be coming back
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of my favorite beach hotel with excellent service.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot on the beach!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous beach, excellent service.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it- great food, atmosphere, views and location
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained and every staff member we encountered was courteous, smiling and welcoming. We hadn’t sprayed in a Thompson of Hyatt group but will look out for them. Easy to access town and beach restaurants. The 2 restaurants on site were great but If you like local coffee shops there are several excellent local ones including LOOT that also offers local artisanal products- and great coffee and brunch/ breakfasts. ( The hotel could upgrade its pickleball net but at least they had one court marked out!)
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was wonderful. Will be back!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Rooms clean, well kept and beautiful. Staff super friendly and attentive. Can’t wait to go back.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The entire Thompson Hotel was excellent. The entire Hotel seems to have been upgraded. We've been staying at the hotel before it was the Thompson and it has never been as nice as it is now. Great management, great staff A wonderful establisment.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING WAS FABULOUS!!!!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was immaculate and food was yummy. Very exclusive…can’t wait ti go back!
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, excellent sevice
Stayed 5 nights in Apr 2025