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Europe Hotel & Spa

Property class: 4

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Photo gallery for Europe Hotel & Spa

A wooden balcony with wicker chairs and a glass table, overlooking a snowy mountain landscape.
Creator video - submitted by Simblossom Nest
A dining area with a round table set for two, wooden walls, and hanging pendant lights.
A spa area with a hot tub, a chair, and a brick wall.
A hotel room with a large bed, a desk with a chair, a small table, and a view of mountains through the window.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
The current price is $359
$337 nightly
$359 total
Total with taxes and fees
Nov 18 - Nov 19

Explore the area

View in a map
Riedstrasse 18, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪1 min walk‬
  • Place, Furi Ski Area
    ‪1 min walk‬

Room options

View all photos for Family Double Room, 1 Double Bed with Sofa bed

A modern hotel room with a grey sofa, a large bed, wooden wardrobe, and a wall-mounted artwork.

Family Double Room, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Double Room

A bedroom with a large bed, two chairs, a small table, a TV, and a window with curtains.

Classic Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Double Room

A modern bedroom with a large bed, a TV mounted above it, a wooden cabinet, and a balcony with a view of trees.

Design Double Room

  • 409 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Double Room, Mountain View

A balcony with a wooden railing, a green armchair, a small round table with fruits, and a bed with white bedding.

Design Double Room, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Superior Family Room

A wooden ceiling with exposed beams and a recessed light above a bed with white linens.

Design Superior Family Room

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Panoramic Suite

A wooden balcony with wicker chairs and a glass table, overlooking a snowy mountain landscape.

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, Mountain View

A hotel room with a wooden ceiling, a large bed with a dark headboard, a bedside table with a lamp, a bathroom with a sink and mirror, and a large window with curtains.

Superior Double Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Similar properties

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  • Pool
  • Hot tub
  • Breakfast included
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4.9 out of 5, Exceptional, 544 reviews
$477 nightly
The price is $505
Nov 16 - Nov 17
Total with taxes and fees
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About the neighborhood

Zermatt

With a stay at Europe Hotel & Spa in Zermatt, you'll be steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. .This spa hotel is within close proximity of Kirchbrücke and Mountaineers Cemetery.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 1 min walk - 0.1 miles
  • Furi Ski Area - 1 min walk - 0.1 miles
  • Furi - Riffelberg - 1 min walk - 0.1 miles
  • Kirchbrücke - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 11 min walk

Restaurants

  • ‪Elsie Bar - ‬5 min walk
  • ‪Hotel Post Zermatt - ‬8 min walk
  • ‪Brown Cow Pub - ‬8 min walk
  • ‪Old Zermatt - ‬2 min walk
  • ‪Stefanie's Creperie - ‬7 min walk

About this property

Europe Hotel & Spa

Europe Hotel & Spa offers 38 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include hot stone massages, sports massages, facials, and body treatments.
Make yourself at home in one of the 38 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite for dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 11 AM.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is available for a surcharge.
A complimentary continental breakfast is served each morning between 7:00 AM and 11 AM.
Onsite venue - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 75.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Europe Hotel Zermatt
Europe Zermatt
Europe Hotel And Spa
Europe Hotel Spa
Europe Hotel & Spa Hotel
Europe Hotel & Spa Zermatt
Europe Hotel & Spa Hotel Zermatt

Europe Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 336 out of 422 reviews
Rating 8 - Good. 75 out of 422 reviews
Rating 6 - Okay. 7 out of 422 reviews
Rating 4 - Poor. 2 out of 422 reviews
Rating 2 - Terrible. 2 out of 422 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Restaurant is excellent. We had a wonderful stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , very helpful . Great property.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent scenery and services , will definitely come back again!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic stay! We were so impressed with the hotel and spa and staff and breakfast! Would definitely recommend to people and stay again.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely family hotel. Great design, super comfortable beds and lovely staff.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A great place
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was quite pleasant. The room, while not spacious enough for two adults and two kids, could have accommodated more comfortably. However, the property itself was lovely, with beautiful views from the room balcony. The breakfast spread was also impressive, offering a wide variety of options, especially for vegetarians
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel in Zermatt. The staff were so hospitable and friendly, the facilities were well-maintained and clean (we especially loved the wellness facilities) and enjoyed a Matterhorn view from our room. Loved every bit of our stay.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Highly recommended ❤️😃🙏
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel with the Best View & Amazing Staff!!
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

A wonderful stay. The staff were very helpful & friendly. Lots of lovely touches throughout the hotel, great spa too.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above all, the staff were very helpful and friendly. Beyond that, I had a weeklong stay, and the hotel is a short walk to the Matterhorn gondola, restaurants, bars, everything.Very pleased with this stay.
Stayed 8 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is absolutely spectacular. The location is perfect, the rooms are very comfortable, the spa is well-equipped, the breakfast has absolutely everything, and the shuttle service is punctual. The only drawback is that the concierge doesn't handle restaurant reservations.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Europe Hotel in Zermatt was a wonderful hotel and made me feel so welcome. The staff was excellent and super helpful, the hotel was very well appointed & taken care of, and the overall experience was perfect. Highly recommend this hotel and can’t wait to visit again!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful cozy hotel. Staff super friendly. Rooms very clean and beautiful. We stayed in family room and we loved it. Shuttle was available to the train station. Absolutely loved our stay.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here! Exceptionally clean and comfortable room, friendly and attentive staff, central location. I wish the restaurant would offer more dinner menu items.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Staff was amazing and so friendly!! Hotel was top notch!!! Loved it!!!
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel gem in the center of Zermatt

Excellent hotel well located right in the center of Zermatt. Well appointed rooms, very good breakfast and dinner, attentive service. Highly recommended.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The rooms were well-appointed and we were treated to a view of the Matterhorn from our room. We enjoyed a relaxing drink at the bar patio where the staff was very accommodating. The breakfast offered a wide variety of items. A wonderful stay all around.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first time in Zermatt. This is a very good choice for ski season. We even can saw the Matterhorn every morning breakfast time from the hotel. The service is good. Kind and helpful.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! Renovated and excellent location. Wonderful breakfast. For sure, I will come back next time.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, ambience, bar, property. Loved the room and personalization. The owner is friendly and looks out for his guests although the staff beat him to it :)
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt is a beautiful no car town, so walking from the train station with a lot of luggage may be a bit much. But the hotel offers porter shuttle, so I suggest you take advantage of that. We had the half board along with our stay. Which was fantastic. Our kids were a little wary of some dishes when ordering, and asked if some could be switched with something else. So the waitress checked and was able to swap some out for us. We were really appreciative of the staff, they made the stay worth it.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service. Beautiful room

My family
Stayed 2 nights in Aug 2024