Verified
8/10 Good
Lisa M.
Aug 26, 2019
Liked: Cleanliness, communication, location
Zermatt July 2019
We enjoyed the beautiful view and the beds were comfortable. I didn't like that after I booked it, I saw all of the extra fees for sheets and towels per person, big cleaning charge separate from linen charge (but I was required to put out the trash down the hill & wash all of the dishes and put them away), and per person tax to be collected, plus check in is not convenient. We needed to walk to the rental agency to pick up the key for our first night, and again return the next day to sign paperwork during certain hours. The blinds were very difficult to close, so the first night we didn't sleep well because there is a large bright light right outside the bedroom window. The company came and shut them the next day upon our request, and we never opened them again. There is an elevator to take you much of the hike up, but this owner does not provide access to it for renters. Note that taxis cannot drive you up the big hill. It is a very steep hike up that I would not want to do in the winter, but we were fine with it for summer. Note the owner does not provide wifi but there are places to catch free wifi in town.
Lisa M.
Stayed 3 nights in Jul 2019