I always get 2 keys, but the clerk gave me one. Of course, it didn’t open the door , and u confirmed I was at the right room. Now I know why it’s called luggage. Lugged my suitcase and laptop back to the car, went to the front desk and explained the situation. She gave me a new room, and I asked for 2 keys. Lugged my suitcase up the stairs again to the new room. No apology, just “here you go”. I’ll pass on this place in the future. Too many other choices close by.