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Gran Hotel Xalapa

4.0 star property

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Photo gallery for Gran Hotel Xalapa

Outdoor pool, open 9 AM to 8 PM, sun loungers
Reception
Terrace/patio
Terrace/patio
Suite, 1 King Bed (Master) | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
The current price is $69
$59 nightly
$69 total
Total with taxes and fees
Jul 19 - Jul 20

Explore the area

View in a map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000
  • Place, Los Tecajetes Park
    ‪2 min walk‬
  • Place, Juarez Park
    ‪13 min walk‬
  • Place, Xalapa Cathedral
    ‪15 min walk‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room

Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Room

7.6 out of 10
Good
(8 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Suite, 1 King Bed (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Exterior
Holiday Inn Express Xalapa by IHG
Xalapa Centro
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.7 out of 5, Exceptional, 720 reviews
$78 nightly
The price is $92
Jun 21 - Jun 22
Total with taxes and fees
Holiday Inn Express Xalapa by IHG

About the neighborhood

Xalapa

With a stay at Gran Hotel Xalapa in Xalapa (Xalapa Centro), you'll be steps from Los Tecajetes Park and 9 minutes by foot from Xalapa Metropolitan University. .This hotel is 0.6 mi (0.9 km) from State Theatre and 0.7 mi (1.2 km) from Diego Rivera Gallery.

What's nearby

  • Los Tecajetes Park - 2 min walk - 0.1 miles
  • State Theatre - 10 min walk - 0.6 miles
  • Juarez Park - 13 min walk - 0.7 miles
  • Xalapa Cathedral - 15 min walk - 0.8 miles
  • Palacio de Gobierno - 15 min walk - 0.8 miles

Getting around

  • Xalapa Station - 14 min drive
  • General Heriberto Jara Intl. Airport (VER) - 110 min drive

Restaurants

  • ‪Arses Karaoke - ‬3 min walk
  • ‪Tom Mix - ‬5 min walk
  • ‪Maíz & Trigo - ‬4 min walk
  • ‪Antojitos López - ‬6 min walk
  • ‪Hotel Xalapa - ‬1 min walk

About this property

Gran Hotel Xalapa

Gran Hotel Xalapa offers 200 accommodations with complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 200 guestrooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a banquet hall.
Satisfy your appetite for lunch, dinner, or brunch at Mocafetos, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Mocafetos - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Galeria - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Galeria
  • Mocafetos

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9 AM to 8 PM

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Gran Hotel Xalapa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 370 reviews
Rating 8 - Good. 127 out of 370 reviews
Rating 6 - Okay. 82 out of 370 reviews
Rating 4 - Poor. 30 out of 370 reviews
Rating 2 - Terrible. 22 out of 370 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities
Staff, clean room and hotel en general.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Noise from renovations in the hotel was considerable.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Jerry C.

Let me talk
Stayed 1 night in Nov 2025
Verified

6/10 Okay

CP Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great hotel. Very clean. Huge rooms. A bit far from the hottest venues and from the good restaurants. BUT the whole site is just great and Xalapa's taxi system is impeccable and very very low cost. The pool is exceptional (fresh water, without chlore). A little negative : where I had my room there was lots of unwanted noise as early as 6:00 AM, such as the huge ice machines, maintenance, etc. But overall, I would return there without hesitation.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
yes i like it
Stayed 2 nights in Aug 2024
Verified

8/10 Good

carlos tiburcio martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023
Verified

8/10 Good

Victor Alejandro

Liked: Cleanliness, staff & service, amenities
Le falta calefacción a los cuartos
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Georgina

Liked: Cleanliness, staff & service, amenities
Personal amable, la habitación en condicines óptimas. Lo que no me agrado es que noa dieran una habitación muy alejada y en el segundo piso. Generalmente me han dado mas cerca del lobby y en el.primer piso
Stayed 1 night in Feb 2026
Verified

8/10 Good

Angel

Liked: Cleanliness, amenities, property conditions & facilities
La habitación y limpieza bien pero el personal de recepción llega ser poco amable
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Saulo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones y em personal estuvo bien. Pero la habitación que me dieron, se escuchaba mucho ruido por la noche (por fiestas que habían) y por la mañana otros ruidos(no se si de limpieza, de una bomba o un motor), por lo que no pude dormir bien.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Eli

Liked: Cleanliness
La cama estaba muy pequeña de largo, los pies me quedaban colgando, mido 1.70. El baño tenia bañera pero no tenía el tapon solo la pura cadena y el seguro de la lllave no funcionaba
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
La habitación es comoda, pero con mobiliario viejo, no hay suficientes enchufes de luz (solo uno en toda la habitación), colchón duro, sábanas y almohadas percudidas. Te presentan plancha en lobby, pero no cuentan con burro de planchar.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, algunos detalles en la habitación por antigüedad pero nada grave…
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

César Gerardo

Liked: Cleanliness, staff & service, amenities
El hotel muy bien en limpieza, así como el servicio a la habitación
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

J. Armando

Liked: Cleanliness, amenities, property conditions & facilities
Un buena atención
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Eleonaí

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que requiero está bien Lamento que no esté incluido el desayuno.
Stayed 1 night in Oct 2025
Verified

8/10 Good

JAHIR

Liked: Staff & service, amenities
El único detalle que no me gusto, fue que ... llegue con un sandwich y lo coloque sobre el tocador de la habitación, en lo que baje mis maletas y etc, cuando me lo iba a comer vi que una cucaracha ya me había ganado, la cual salió del cajón y se quería volver a esconder, pero la alcance y la deje muerta sobre el piso. Por favor, pidan al personal de limpieza que revisen las habitaciones antes de entregarlas al huésped. Por lo demás estuvo excelente, muy cómodo y accesible. El personal muy servicial, solo que había cosas como una silla, que no nos pudieron dar, pero pedimos una cafetera y tasas y esa si, nos la prestaron. Muy a gusto!!
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Jonnathan Josue

Liked: Cleanliness
Disliked: Property conditions & facilities
Me gustan los cuartos, la propiedad es muy grande pero hay lugares que les falta repara, tiene gimnasio pero es muy limitado y la mayoría de implementos no funcionan
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Habitaciones limpias pero descuidadas.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
La habitacion muy limpia El personal muy atento El jardin muy bonito Agua de la Alberca fria pero un lugar muy bonito
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

Martha Angélica

Liked: Cleanliness, amenities
Disliked: Staff & service
No aplica
Stayed 2 nights in Sep 2025