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CheapTickets Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking
377 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View
382 square feet
2 Queen Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Deluxe Room, 1 King Bed, Non Smoking, Harbor View
382 square feet
1 King Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Fairmont Room, 1 Queen Bed, Non Smoking, Harbor View
280 square feet
1 Queen Bed
Room sleeps 2 guests
Select dates to see price
Fairmont Room, 1 Queen Bed, Non Smoking
280 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Junior Suite, 1 King Bed, Non Smoking
452 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 1 King Bed, Non Smoking
382 square feet
1 King Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Fairmont Gold, 1 King Bed, Non Smoking, Harbor View
323 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Room, 2 Queen Beds, Non Smoking
382 square feet
2 Queen Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Signature Room, 1 King Bed, Non Smoking, Harbor View
350 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Executive Suite, 1 King Bed, Non Smoking
474 square feet
1 King Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Signature Room, 1 King Bed, Non Smoking
350 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 1 Queen Bed, Non Smoking
382 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Fairmont Room, 1 King Bed, Non Smoking
280 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
323 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Fairmont Gold, 1 King Bed, Non Smoking
301 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Suite, 1 Bedroom, Non Smoking
549 square feet
1 King Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Fairmont Gold, Suite, 1 Bedroom, Non Smoking
522 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
452 square feet
1 Queen Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Fairmont Room, 2 Double Beds, Non Smoking
280 square feet
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
377 square feet
2 Queen Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Edwardian hotel connected to the convention center in Victoria with 2 restaurants

Popular property highlights

Pets allowed
Indoor pool
24-hour business center
Laundry facilities
24-hour front desk

The Fairmont Empress is in the heart of Victoria, within a 5-minute walk of Maritime Museum of British Columbia and Victoria Bug Zoo. This 4-star hotel is 0.3 mi (0.5 km) from British Columbia Parliament Building and 0.4 mi (0.6 km) from Victoria Harbour.

Make yourself at home in one of the 464 air-conditioned rooms featuring minibars and flat-screen televisions. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a spa tub. Additional features at this Edwardian hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Enjoy American cuisine at Q at the Empress, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has facilities measuring 22600 square feet (2100 square meters), including conference space. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a cruise ship terminal shuttle.

Languages Spoken

  • Danish

Show all languages

Renovations & Closures

This property is closed from 25 March 2020 to 25 June 2020 (dates subject to change).

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Fairmont Empress features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wireless Internet access (surcharge).

Business-related amenities at this 4-star property consist of a 24-hour business center and limo/town car service. Event facilities measuring 22600 square feet (2100 square meters) include conference space. This Edwardian hotel also offers a spa tub, a sauna, and spa services. For a surcharge, the property provides an airport shuttle at scheduled times and a cruise ship terminal shuttle. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in 2017.

The Fairmont Empress has designated areas for smoking.

  • Express check-in
  • Cruise terminal shuttle (surcharge)
  • Picnic area
  • Bar/lounge
  • Ferry terminal shuttle (surcharge)
  • Elevator
  • Fitness facilities
  • Indoor pool
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Food and water bowls
  • Conference space size (meters) - 2100
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Total number of rooms - 464
  • Number of floors - 8
  • Airport transportation (surcharge)
  • Coffee/tea in common areas
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Electric car charging station
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 1908
  • Sauna
  • WiFi (surcharge)
  • Health club
  • Safe-deposit box at front desk
  • Spa services on site
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • 24-hour business center
  • Conference space size (feet) - 22600
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Spa tub
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Languages Spoken

  • Danish
  • Malay
  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish
  • Japanese
  • Filipino
  • Chinese
  • Portuguese
  • Russian
  • Korean

Parking

Self parking (surcharge) , Valet parking (surcharge)

Room Amenities

The Fairmont Empress offers 464 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Free newspaper
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Towels provided
  • Linens provided
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • Bathtub or shower
  • In-room safe
  • Number of bathrooms - 1
  • Window screens
  • Cable TV service
  • Flat-panel TV
  • Room service (24 hours)
  • WiFi (surcharge)
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Video-game console
  • Premium bedding
  • Slippers
  • Recycling
  • Pay movies
  • Electric kettle
  • Portable fan

Where to Eat

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

Check-in time starts at 4:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of CAD 25 per accommodation, per night
  • 2 per room
  • Food and water bowls are available
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The photos are representative of rooms offered and may differ from the actual room received.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

Service animals are exempt from fees/restrictions

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

No rollaway/extra beds available

No cribs (infant beds) available

Property follows a brand or regulatory agency's sanitization guidelines Bureau Veritas (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Debit cards

Number of children who can stay free - 3

Gap period enforced between guest stays 48 hours

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 33.00 per day
  • Valet parking fee: CAD 33.00 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Empress Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • The Fairmont Empress Hotel
  • The Fairmont Empress Victoria
  • The Fairmont Empress Hotel Victoria

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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