Fairmont Empress

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Photo gallery for Fairmont Empress

A rooftop terrace with a fire pit, seating, and a view of the cityscape at sunset.
Property video
A bar area with a central bar, multiple seating arrangements, and ornate ceiling details.
A grand interior with a central staircase, large windows, and a hanging sculpture.
A marina with boats docked, a waterfront hotel with multiple stories, and a cityscape in the background.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
The current price is $339
$292 nightly
$339 total
Total with taxes and fees
Sep 27 - Sep 28

Explore the area

View in a map
721 Government St, Victoria, BC, V8W1W5
  • Place, Government Street
    ‪1 min walk‬
  • Place, Royal BC Museum
    ‪3 min walk‬
  • Place, British Columbia Parliament Building
    ‪3 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪4 min walk‬

Room options

Fairmont City View 2 Double

8.8 out of 10
Excellent
(119 reviews)
  • City view
  • 240 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(57 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(33 reviews)
  • Harbor view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont City View 1 Queen

9.0 out of 10
Wonderful
(105 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe City View 1 King

9.0 out of 10
Wonderful
(40 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(24 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite City View 1 King

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont City View 1 King

9.2 out of 10
Wonderful
(176 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 382 sq ft
  • Sleeps 3
  • 1 Queen Bed

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(13 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold One Bedroom Suite City View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • 522 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Fairmont Gold Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(11 reviews)
  • Harbor view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(33 reviews)
  • Harbor view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(25 reviews)
  • Harbor view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont Gold City View 1 Queen

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold Harbour View Executive Suite 1 King

  • Harbor view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • Harbor view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour View 2 Queen

8.8 out of 10
Excellent
(3 reviews)
  • Harbor view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the neighborhood

Victoria

With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. .This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

What's nearby

  • Government Street - 1 min walk - 0.0 miles
  • Royal BC Museum - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 3 min walk - 0.2 miles
  • British Columbia Parliament Building - 3 min walk - 0.2 miles
  • Chinatown - 12 min walk - 0.7 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 32 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪The Sticky Wicket Bar & Restaurant - ‬6 min walk
  • ‪Browns Socialhouse Victoria Falls - ‬4 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Q At The Empress - ‬1 min walk

About this property

Fairmont Empress

Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 39 per day; includes in/out privileges)
  • Valet parking on site (CAD 53 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (22,600 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 8 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1908
  • Comprehensive food waste policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2253 out of 2964 reviews
Rating 8 - Good. 405 out of 2964 reviews
Rating 6 - Okay. 192 out of 2964 reviews
Rating 4 - Poor. 65 out of 2964 reviews
Rating 2 - Terrible. 49 out of 2964 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, super friendly staff, and service was quick.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and the best location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Samantha Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay- staff were super friendly- kids loved the pool- food and bar service and selection was excellent
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Grandison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everything; staff, breakfast, historic property in outstanding condition, price....
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel. Wish we could have stayed longer.
Stayed 2 nights in May 2026
Verified review

8/10 Good

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located, and excellent room service! Beautiful grounds and helpful staff.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ralph F

Liked: Cleanliness, staff & service
Great stay
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Norm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Majeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room nice staff made our check in early goes smooth and fast.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Great hotel. The afternoon tea was a highlight.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are first class, from check in to housekeeping and all those in between
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

DeEtta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure luxury…best visit to Victoria ever!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empress is such a great hotel. Historic and beautiful. Staff and service is top shelf. Will stay there again. Amazing location and service make it out first choice in Victoria.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an excellent staff. The restaurants are good and the day is comfortable located right downtown in the heart of everything.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and the history behind it!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amy L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleanliness was amazing Staff was amazing
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location and lovely hotel. I would recommend.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, especially the staff. Everyone we encountered went above and beyond.
Stayed 2 nights in Jun 2026