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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
Exterior
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available
$108
$93 nightly
$108 total
Total with taxes and fees
Dec 15 - Dec 16

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 600 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(25 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(19 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(40 reviews)
  • 250 sq ft
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the neighborhood

Victoria

A stay at Best Western Plus Carlton Plaza Hotel places you in the heart of Victoria, within a 5-minute walk of The McPherson Playhouse and Market Square. .This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

What's nearby

  • Government Street - 1 min walk - 0.1 miles
  • The McPherson Playhouse - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles
  • Royal BC Museum - 13 min walk - 0.7 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪John's Place Restaurant - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪Subway - ‬1 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This Edwardian hotel also features a hair salon, a television in a common area, and a vending machine.
At Best Western Plus Carlton Plaza Hotel, enjoy a satisfying meal at the restaurant. Full breakfasts are served on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 838 out of 1311 reviews
Rating 8 - Good. 315 out of 1311 reviews
Rating 6 - Okay. 102 out of 1311 reviews
Rating 4 - Poor. 29 out of 1311 reviews
Rating 2 - Terrible. 27 out of 1311 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Dated hotel

Convenient location and large rooms however the rooms are in need of an update. Not what you would expect at $300USD per night
Stayed 2 nights in Sep 2025

8/10 Good

Chi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room friendly staff basics gym great air conditioning. Kitchen small but ok need some paper towels.
Stayed 1 night in Sep 2025

4/10 Poor

Nandita

Disliked: Staff & service, property conditions & facilities
For $500 it was a 2 star hotel … total rip off.
Stayed 1 night in Sep 2025

10/10 Excellent

Charlene, Calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was clean and adequate. The bathroom was nice ( the shower needed fixing) but towels and supplies and blow dryer were wonderful. The valet parking was very nice. The coffee machine was an absolute bonus. We wish it was open in the morning during the week but were pleasantly surprised it was open for an hour Saturday morning as we left. The hotel was lovely plus they saved us when our first hotel had a glitch . Thank you for hosting us.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yi Ting Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to inner harbour. Room is comfy and clean. Staff are friendly and helpful. The only thing I would say is there a quite a number of homeless people around the area, so maybe cautious if you are a female solo traveller.
Stayed 6 nights in Sep 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time in Victoria

Everything was perfect. Maybe bottled water would be a little bonus.
Stayed 3 nights in Sep 2025

10/10 Excellent

Margaret

Central location, great staff and very clean
Stayed 1 night in Sep 2025

8/10 Good

Lillianne, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay.
Stayed 2 nights in Sep 2025

4/10 Poor

Liza

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheet has stain either blood or stool.payprking,

stained flat sheet stool or blood???
Stayed 1 night in Sep 2025

8/10 Good

Joanne

Stayed 4 nights in Sep 2025

8/10 Good

Seyed hossein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2025

10/10 Excellent

Valerie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing
Room was very spacious
Stayed 1 night in Aug 2025

2/10 Terrible

Baljit

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worse hotels I have ever stayed at!
Stayed 2 nights in Aug 2025

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, family friendly rooms. The staff and service was the best part of our stay. They were friendly, checked in with us everyday if we needed a cleaning or anything for our room and were very accommodating when we had to make a change to our check out date.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for downtown Victoria . Easy walking to all main sites and lots of places to eat close by
Stayed 1 night in Sep 2025

8/10 Good

Zg

Stayed 1 night in Sep 2025

10/10 Excellent

Ruth, Agassiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book. Friendly staff.
Stayed 1 night in Sep 2025

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Zhangyun

Stayed 1 night in Aug 2025

10/10 Excellent

Tigist

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good
Stayed 2 nights in Aug 2025

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. We stayed 5 nights and upgraded after the second night. Loved our bigger suite. It had everything we needed.
Stayed 5 nights in Aug 2025

10/10 Excellent

Katryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Stayed 1 night in Sep 2025

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025