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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Property preview
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
$107
$92 nightly
$107 total
Total with taxes and fees
Jan 29 - Jan 30

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 600 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(25 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(21 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(41 reviews)
  • 250 sq ft
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the neighborhood

Victoria

A stay at Best Western Plus Carlton Plaza Hotel places you in the heart of Victoria, within a 5-minute walk of The McPherson Playhouse and Market Square. .This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

What's nearby

  • Government Street - 1 min walk - 0.1 miles
  • The McPherson Playhouse - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Market Square - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪John's Place Restaurant - ‬3 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪Marilena Cafe & Raw Bar - ‬3 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This Edwardian hotel also features a hair salon, a television in a common area, and a vending machine.
At Best Western Plus Carlton Plaza Hotel, enjoy a satisfying meal at the restaurant. Full breakfasts are served on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to January 16 2026 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 858 out of 1340 reviews
Rating 8 - Good. 320 out of 1340 reviews
Rating 6 - Okay. 104 out of 1340 reviews
Rating 4 - Poor. 31 out of 1340 reviews
Rating 2 - Terrible. 27 out of 1340 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lee

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Jocelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
honestly it was horrible there was so many scary people outside to the point where i moved hotels to stay elsewhere. please respond
Stayed 1 night in Oct 2025

10/10 Excellent

Dolores, Parksville

Stayed 1 night in Oct 2025

6/10 Okay

Daesik

Stayed 1 night in Sep 2025

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, clean and convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and close to all ammenities.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, great staff.
Stayed 3 nights in Oct 2025

8/10 Good

Erlinda

Traveled with partner
Liked: Amenities
Room is clean and ‘must have’ things that visitors may need are well thought out and provided for. Front desk staff , though by himself at first, is courteous and professional.
Stayed 1 night in Oct 2025

10/10 Excellent

JIHYE

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightclub in the building. Heard the music pumping until late. But it was clean and good location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lucas

Stayed 3 nights in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! We could walk everywhere for dinning, concerts, shopping, you name it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful during my visit. I will be booking with them in the future when I visit Victoria again.
Stayed 2 nights in Oct 2025

10/10 Excellent

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Colton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was what we needed plus more. We are extremely satisfied with the services we received and the quality of our room. We would stay there again in a heartbeat.
Stayed 2 nights in Oct 2025

8/10 Good

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 4 nights in Oct 2025

6/10 Okay

GENG

Liked: Cleanliness, staff & service
no breakfast buffet in this hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Sardeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Agueda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay at this hotel. You can walk to all the interesting places of Victoria city. The place was clean, the staff helpful and accommodating. We would stay at this hotel again if we came back to Victoria.
Stayed 3 nights in Oct 2025

6/10 Okay

Mohammad

Traveled with family
Liked: Staff & service
I paid more than $1100 for two nights. The room was very tiny. Bathroom very very small. Extremely dis appointed. Sorry.
Stayed 2 nights in Oct 2025

10/10 Excellent

Prudencio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love their coffee machine. Awesome staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Michele, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this hotel! We walked all around Victoria. The staff were outstanding.
Stayed 2 nights in Oct 2025

10/10 Excellent

Denise, Lake Cowichan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff exceptional, room was spotless, comfortable, has everything you need to attend music concerts at Save On Foods Place. We’ve stayed twice now and walk to and from the concert. Will return.
Stayed 1 night in Oct 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing! There was a mix up with my booking and they did everything to help. If you like business that stand behind their customers and fight for them, this is a great Hotel. Thank you, Best Western Plus Carlton. I will stay with you again.
Stayed 1 night in Sep 2025