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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior
Business center
Front of property
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Business services
$77
$66 nightly
$77 total
Total with taxes and fees
Dec 21 - Dec 22

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(63 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(61 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(18 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(16 reviews)
  • 195 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 104 sq ft
  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Victoria

With a stay at Arbutus Inn in Victoria (Burnside), you'll be a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal. .This hotel is 11 mi (17.6 km) from Butchart Gardens and 0.2 mi (0.4 km) from Government Street.

What's nearby

  • Government Street - 4 min walk - 0.3 miles
  • MayFair Shopping Centre - 6 min walk - 0.3 miles
  • Galloping Goose Trail - 12 min walk - 0.7 miles
  • Save-On-Foods Memorial Centre - 17 min walk - 0.9 miles
  • Chinatown - 19 min walk - 1.0 mile

Getting around

  • Victoria Intl. Airport (YYJ) - 23 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Tim Hortons - ‬7 min walk
  • ‪Cakes Etc - ‬4 min walk
  • ‪2% Jazz Coffee - ‬7 min walk

About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include a computer station, a 24-hour front desk, and a vending machine. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 807 out of 1647 reviews
Rating 8 - Good. 577 out of 1647 reviews
Rating 6 - Okay. 163 out of 1647 reviews
Rating 4 - Poor. 52 out of 1647 reviews
Rating 2 - Terrible. 48 out of 1647 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

brad

Stayed 1 night in Sep 2025

6/10 Okay

Marguerite

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No stairs.Shopping close by.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gail

Stayed 1 night in Sep 2025

6/10 Okay

Arshdeep kaur

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The kitchen wasn’t clean but next day staff sent housekeeping to clean the kitchen ( which was just okay). Staff wasn’t friendly at all ( like no greetings at all) and most of the time no one was on the front desk. There was a strong bad smell in the room when we first entered. Location was fine, near Tim horotns and small grocery store. We really liked the location. Thank you
Stayed 3 nights in Sep 2025

8/10 Good

Danny Hazel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fair pricing, clean room.
Stayed 1 night in Sep 2025

10/10 Excellent

Sukhdeep

Liked: Amenities, property conditions & facilities
Perfecto
Stayed 1 night in Sep 2025

8/10 Good

Andreas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Sep 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
well maintained
Stayed 2 nights in Sep 2025

10/10 Excellent

Chandana

Disliked: Staff & service, amenities
Property good
Stayed 3 nights in Sep 2025

10/10 Excellent

Jiri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, nice staff, good location.
Stayed 1 night in Sep 2025

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 2 nights in Sep 2025

8/10 Good

denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel itself was clean, friendly and comfortable! The area is a bit in the unhoused population area!
Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Stayed 3 nights in Sep 2025

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom tub and shower were an incredible asset after a long hike. The room was super clean and the staff went above and beyond. Yes, the room was on the lower level without much of a view outside but we were only there late evening to unwind and sleep. King bed and quality bedding were welcome.
Stayed 2 nights in Sep 2025

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was OK, location OK but you need transportation if you want to go downtown. Car rental on property a big plus
Stayed 3 nights in Sep 2025

8/10 Good

Cecelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a Main Street, but quiet in room. Did not hear other guests at all.
Stayed 2 nights in Sep 2025

8/10 Good

Duane

Traveled with partner
It was ok Though coffee condiments was just packs of sugar and powdered creamers Not the healthiest No cream or splendid. But was ok.
Stayed 1 night in Sep 2025

8/10 Good

Julie, Kamloops

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are always happy with our accommodations at the Arbutus Inn. The only drawback is that there were a few very tiny ants evident in one corner of our room so we made sure we didn't leave our bags in that area.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort

Ants

There were black ants in the room and on the bed. The bed skirt was torn and we took pics of both and showed them to front desk.
Black ants in bed
Torn bed skirt
Stayed 1 night in Sep 2025

8/10 Good

Emugela

Liked: Cleanliness, staff & service, property conditions & facilities
custemer service cleam bed shawer room but carpent need wash make dirt our feet
Stayed 4 nights in Aug 2025

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable Gem of an Inn to Stay in Victoria.

The Arbutus is our go to place to stay when in Victoria. The rooms and spacious and updated. Don’t be fool by the exterior of the Inn. It’s super clean and staff are top tier. So far all our stats are 10/10. Really great prices as well!
Stayed 1 night in Sep 2025

10/10 Excellent

heather anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
People talking in the hallway at late night. The refrigerator was making noise all the time as well.
Stayed 2 nights in Aug 2025

8/10 Good

Doris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, helpful staff. No issues
Stayed 1 night in Sep 2025