We had a lovely stay and really appreciated the free upgrade for our anniversary — such a thoughtful surprise! The room was spacious and very comfortable. On-site parking was a plus, and the café in the lobby served excellent lattes. The small shop was also handy for essentials we forgot.
Staff were friendly and accommodating, especially housekeeping, and we loved having a balcony. The lobby and public areas were very clean.
However, the room’s furniture and walls were quite outdated and visibly scratched, which took away from the overall appearance. The balcony door was also very hard to open and close.
Street noise was noticeable at night (even on the 5th floor), which made it hard to sleep with a baby. Soundproofing could be improved. The shower drain was clogged, and on the second day the room wasn’t serviced — we were offered a late service, but it wasn’t convenient with kids.
Our upstairs neighbors were very loud at 3am, dragging chairs. Again, better soundproofing would help.
We appreciated that kids under 4 eat free at breakfast — a kind gesture. The pool, however, was too cold for young children, despite being told it wouldn’t be in October.
Parking was convenient but quite expensive.
Overall, a comfortable and friendly stay with great service. With a few updates, it could be even better for families.