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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

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Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Exterior
Individually furnished, desk, laptop workspace, iron/ironing board
Daily cooked-to-order breakfast for a fee
Seasonal outdoor pool
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
$100
$86 nightly
$100 total
Total with taxes and fees
Jan 20 - Jan 21

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Place, Park Royal
    ‪13 min walk‬
  • Place, Stanley Park
    ‪3 min drive‬
  • Place, Capilano Suspension Bridge
    ‪3 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(63 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(37 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(9 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(42 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Suite With 1 King Bed, Kitchenette, Microwave And Refrigerator, Sofabed, High Speed Internet Access-Non-Smoking

  • Sleeps 2

Standard Queen Room-Non-Smoking

  • Sleeps 2

Guest Room With 2 Queen Beds High Speed Internet Access Coffee Maker Hairdryer Iron And Ironing Board-Non-Smoking

  • Sleeps 4

2 Double Beds, Non-Smoking, High Speed Internet Access, Coffee Maker, Hairdryer, Iron And Ironing Board

  • Sleeps 4

Guest Room With 2 Double Beds, High Speed Internet Access, Microwave, Refrigerator, Coffee Maker, Iron And Ironing Board, Hairdryer-Non-Smoking

  • Sleeps 4

Room With 1 King Bed-Non-Smoking-High Speed Internet Access-Coffee Maker-Hairdryer-Iron And Ironing Board

  • Sleeps 2

Suite With 1 Queen Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

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About the neighborhood

District of North Vancouver

Located in District of North Vancouver (Pemberton Heights), SureStay Hotel by Best Western North Vancouver Capilano is within a 5-minute drive of Stanley Park and The Shipyards. .This hotel is 4.3 mi (6.9 km) from Robson Street and 4.4 mi (7.1 km) from Canada Place Cruise Ship Terminal.

What's nearby

  • Park Royal - 13 min walk - 0.7 miles
  • Capilano River Regional Park - 16 min walk - 0.9 miles
  • Ambleside Park - 19 min walk - 1.1 miles
  • Stanley Park - 3 min drive - 1.8 miles
  • Capilano Suspension Bridge - 3 min drive - 1.4 miles

Getting around

  • Vancouver Waterfront Station - 17 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪Park Royal South Food Court - ‬16 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪Five Guys - ‬17 min walk
  • ‪Capilano Market - ‬3 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 74 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
At SureStay Hotel by Best Western North Vancouver Capilano, enjoy a satisfying meal at the restaurant. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 511 out of 1180 reviews
Rating 8 - Good. 385 out of 1180 reviews
Rating 6 - Okay. 150 out of 1180 reviews
Rating 4 - Poor. 71 out of 1180 reviews
Rating 2 - Terrible. 63 out of 1180 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a couple times and the staff are always excellent. Rooms are clean, the beds and pillows are new. It's central for getting into the city by transit. Walking distance from park royal mall. There is lots of car parking close to your room. There is some traffic noise from the intersection near by but it was pretty quiet after 10.
Stayed 1 night in Oct 2025

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfy. Everything you could need is about a 5 minute walk
Stayed 1 night in Oct 2025

2/10 Terrible

Darian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the quietest motel I think I have ever stayed in. Also, the rain forest shower head was a treat.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and great location
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Stayed 1 night in Oct 2025

6/10 Okay

Joanie

Close proximity to main thoroughfares.
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Stayed 2 nights in Oct 2025

4/10 Poor

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Karthik Kumar Reddy, St. Albert

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice and close to most amenities.
Stayed 1 night in Oct 2025

8/10 Good

Ray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to where I was working and a good place to stay. Rooms are clean and well kept.
Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay for the night in Vancouver. The room was clean and comfortable. The staff were very helpful and friendly. There is a pizza place right across the street that had excellent pizza. It was easy to get in and out of. We would definitely stay again if we were in the area.
Stayed 1 night in Oct 2025

8/10 Good

Bonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean albeit it is an older motel. The staff are very accommodating and would recommend this hotel.
Stayed 1 night in Oct 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and bed was comfortable. Front desk staff were very helpful and pleasant.
Stayed 4 nights in Oct 2025

8/10 Good

Boyd

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Sandy

Traveled with group
Liked: Staff & service

Great location, but a few cons

Pros - The location was great for the hikes we planned. Cons - - when we got in the room there was about 10 flies we had to kill - the hot water in the shower would change to scolding hot for no reason - the heat in the room would not stay at the same temperature we set it at. It had varying temperature between the small settings and would get really hot even at the lowest temperature
Stayed 3 nights in Oct 2025

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property. Very clean and convenient bus access to downtown. Good beds and sting showers. Great value
Stayed 1 night in Oct 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2025

10/10 Excellent

Kassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and accommodating.
Stayed 2 nights in Oct 2025

8/10 Good

CLAIR

Stayed 1 night in Oct 2025

8/10 Good

jenileen, Winnipeg

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was a decent stay.
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
No free breakfast. It was a older building. The room was clean, but they could definitely update the decor and such to make the rooms more inviting.
Stayed 1 night in Sep 2025

2/10 Terrible

Angela

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were given had visibly dirty sheets. We were moved to a different r
Stayed 1 night in Sep 2025

8/10 Good

Colleen

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025