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Holiday Inn Express & Suites Utica by IHG

Property class: 2.5

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Utica by IHG

A hotel lobby with a reception desk, seating area, and a TV mounted on the wall.
A hotel with a covered entrance, a landscaped area with small trees, and a clear sky.
A hotel room with a large bed, a desk with a chair, a television, a sofa, and a window with curtains.
A hotel room with a sofa, two beds, a table, and a patterned carpet.
A compact kitchenette with a microwave, kettle, and small refrigerator.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
23 Wells Ave, Utica, NY, 13502
  • Place, Adirondack Railway Utica Station
    ‪13 min walk‬
  • Place, Utica Memorial Auditorium
    ‪18 min walk‬
  • Place, Stanley Theater
    ‪8 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Communication, Accessible Tub)

A hotel room with two beds, a desk, a chair, a TV, and a red carpet.

Standard Room, 2 Queen Beds (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Communication Accessible)

A hotel room with two beds, a desk, a chair, a TV, and a red carpet.

Standard Room, 2 Queen Beds (Communication Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 2 Queen Beds

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Single Room, 2 Queen Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

A hotel room with a bed, desk, chair, TV, and a mirror.

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, desk, chair, TV, and a mirror.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room

A bed with white bedding and two pillows.

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Classic Single Room, 1 King Bed (Communication, Accessible Tub)

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Classic Single Room, 1 King Bed (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a red carpet.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(37 reviews)
  • 185 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
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4.2 out of 5, Very good, 1,009 reviews
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About the neighborhood

Utica

A stay at Holiday Inn Express & Suites Utica by IHG places you in the heart of Utica, within a 5-minute drive of National Distance Running Hall of Fame and Utica Children's Museum. .This hotel is 0.6 mi (1 km) from Erie Canal and 0.8 mi (1.3 km) from Adirondack Railway Utica Station.

What's nearby

  • Adirondack Railway Utica Station - 13 min walk - 0.7 miles
  • North Utica Shopping Center - 16 min walk - 0.9 miles
  • Utica Memorial Auditorium - 18 min walk - 1.0 mile
  • Stanley Theater - 8 min drive - 1.6 miles
  • Saranac Brewery - 9 min drive - 1.8 miles

Getting around

  • Utica Station - 15 min walk
  • Rome, NY (RME-Griffiss Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Dunkin' - ‬5 min walk
  • ‪O'Scugnizzo Pizzeria - ‬3 min drive
  • ‪Starbucks - ‬5 min walk
  • ‪Utica Coffee Roasting - ‬14 min walk

About this property

Holiday Inn Express & Suites Utica by IHG

Holiday Inn Express & Suites Utica by IHG offers 75 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This Utica hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 75 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have hair dryers and toothbrushes and toothpaste.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include a fireplace in the lobby, gas grills, and complimentary use of a nearby fitness facility.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites Utica by IHG. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Utica? This hotel has 336 square feet (31 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business center
  • 336 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 on-site accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Utica
Holiday Inn Express Utica
Utica Holiday Inn Express
Holiday Inn Express Utica Hotel
Holiday Inn Express Suites Utica

Holiday Inn Express & Suites Utica by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 990 reviews
Rating 8 - Good. 287 out of 990 reviews
Rating 6 - Okay. 71 out of 990 reviews
Rating 4 - Poor. 28 out of 990 reviews
Rating 2 - Terrible. 36 out of 990 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean hotel. Quite stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly. Location was perfect.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! But was disappointed in the breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay. Great staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was met by Jon at the front desk. He was very friendly and helped me out with an issue. All the staff were great and friendly! Room was awesome and place was clean. Breakfast area was kept clean and stocked. Coffee was amazing, freshly ground and available 24/7. Definitely recommend staying here.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, reeeeeaasl comfy beds and friendly staff!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Quiet room near the elevator. I did request because my sister has trouble walking distances. Manager,Peter, was especially attentive. He brought cart for our luggage to the exit for us. He's a good example of how a business should operate. I will recommend
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Clean, very nice staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Great place to stay and friendly staff.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff was friendly and helpful
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, front desk very accommodating- we had a large family group.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We were very impressed! Room was clean, staff was super friendly and amenities were great. Loved the coffee!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Easy to get to and convenient location to restaurants and the bank center.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice sleep on bed comfortable
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable room, friendly staff, good pool.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Nice place to stay.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

The hotel was so clean and the staff were wonderful. By far the best breakfast I have ever had from a hotel. The selection and quality of food was just phenomenal. I travel to Utica a couple times a year and will be booking here every time now!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Great hotel, good central location
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room and great breakfast!
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to stay!

Clean, comfortable and excellent breakfast options included.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice area but choices limited Just avaerage
Stayed 1 night in Dec 2025