Compare Hotels with Balconies in Urbana

"The staff were the rudest people I have ever met. They would constantly interrupt me. I spent over 8 hours one way to visit this university, and my trip was completely ruined by the rude staff here. They aggressively told me that I have checked out late when I was almost certain I had another day in my reservation at the time. I wished only to talk over complications with my reservation, but they were aggressive and claimed that I paid for 2 nights but actually only will receive one. They demanded I leave without talking to them about extending my stay.They took an extra night's worth of money and forced me to leave the morning after taking an 8 hour journey to get there. They ruined my trip and the hotel currently refuses to discuss any of this and claim no wrongdoing whatsoever. I calming called to discuss this situation and the front desk hung up almost immediately."

"No hot water, unable to shower! "

"The room was not clean the rugs had blood on the rugs, towels had stains and beds wasn’t neat had lumps"

"Was cancelled at another hotel at the last minute and needed to find another place to stay. I trusted the reviews which said it was clean and they were right! The room is nothing fancy but it was clean and had a great shower so it was a good experience."

"I feel like they need to be more up front about their $100 deposit on TOP of the nightly rate. I'm hoping that extra falls off so I don't have to report it as fraud. Also, our room was so smokey smelling, we left smelling like smoke & my kids were stuffy after leaving. All our stuff smelled like smoke, I immediately had to wash our clothes when we got home. They had 2 towels in the bathroom when we booked for 3 people. I had 2 kids with me, of course neither cartoon channel worked. I wanted the kids to have a bath, there was no plug so I used a washcloth. Then when it filled there was tons of leftover fuzz in the tub (not from cloth). Also, this was a very noisy hotel. Like paper thin walls. And at some point about 12a it sounded like someone knocked on our door? Yeah, I won't be back. The staff was super friendly though. But not worth the worrying about that fee after. And I've never invested my time in leaving a bad review before, ever. But here we are. Lots of trash left behind outside of the building as well."

"Needed a quick stop on a 10 hour drive. This hotel was clean, quiet, and comfortable. The staff were nice. The hotel was fine. A pretty standard hotel breakfast. "