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Rubi Tulum

4.0 star property

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Photo gallery for Rubi Tulum

2 outdoor pools
Creator video - submitted by Tara Mango's Travel Picks
Signature Penthouse, 1 Bedroom | Bathroom | Combined shower/tub, deep soaking tub, rainfall showerhead
Lounge
Signature Penthouse, 1 Bedroom | Living area | Smart TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 16 sur Supermanzana 15 Manzana 162, Entre Calle 21 Poniente y Calle 23, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪3 min drive‬
  • Place, Tulum Beach
    ‪7 min drive‬
  • Place, Tulum Mayan Ruins
    ‪12 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪45 min drive‬

Room options

View all photos for Luxury Villa, 1 King Bed

Luxury Villa, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Luxury Villa, 1 King Bed

  • Garden view
  • 583 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Penthouse, 1 Bedroom

Signature Penthouse, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Signature Penthouse, 1 Bedroom

  • Garden view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Penthouse

Panoramic Penthouse | Private kitchen | Mini-fridge, espresso maker, coffee/tea maker, electric kettle

Panoramic Penthouse

  • Garden view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Tulum, Rubi Tulum is within a 15-minute drive of Tulum National Park and Gran Cenote. .This hotel is 2.9 mi (4.6 km) from Tulum Beach and 4.1 mi (6.6 km) from Ven a la Luz Sculpture.

What's nearby

  • Holistika Art Walk - 3 min drive - 1.3 miles
  • Tulum National Park - 6 min drive - 2.2 miles
  • Tulum Beach - 7 min drive - 2.4 miles
  • Tulum Mayan Ruins - 12 min drive - 5.5 miles
  • Xel-Há Park - 20 min drive - 15.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Cántaro Y Comal - ‬14 min walk
  • ‪Vaivén - ‬4 min drive
  • ‪La Taqueria Pinches Tacos Shop - ‬4 min drive
  • ‪Nimeño Bakery - ‬5 min drive
  • ‪El Aguajito Marisqueria - ‬4 min drive

About this property

Rubi Tulum

Rubi Tulum offers 21 air-conditioned accommodations with private plunge pools and minibars. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with separate dining areas, cookware/dishes/utensils, and espresso makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Treat yourself to a stay in one of the 21 individually decorated guestrooms, featuring private plunge pools and Smart televisions. Rooms have private balconies or patios. Kitchenettes are outfitted with espresso makers. Complimentary wireless internet access is available to keep you connected. Bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Treat yourself with massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services and a safe deposit box at the front desk. Free valet parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Rubi Tulum has a restaurant on site.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 7 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Towels provided

Entertainment

  • 55-inch smart TV
  • Private plunge pool

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchenette
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Rubi Tulum Hotel
Rubi Tulum Tulum
Romantic Rubi Tulum
Rubi Tulum Hotel Tulum

Rubi Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 72 out of 91 reviews
Rating 8 - Good. 7 out of 91 reviews
Rating 6 - Okay. 5 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 5 out of 91 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Hannah

The place
Stayed 6 nights in Nov 2025

10/10 Excellent

Adama

Stayed 5 nights in Sep 2025

2/10 Terrible

Guadalupe, Lakewood

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst experiences. Was there for three days, everyday we were left without electricity and water for hours in the afternoon. With a pitch black room, couldn’t see much, no AC for the heat and couldn’t shower/use bathroom during that time. Very limited staff and the one person at the “front desk” was not helpful at all.
Stayed 3 nights in Sep 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery was beautiful the staff was always helpful. It’s located more inside the jungle area. The rooms were wonderful I was a little confused about the shower cause the water got all over the floor. The restaurant closes too early. The food is very good and tasteful. Room service came and cleaned everyday. Mosquitos weren’t that bad around the hotel but once you step out they tearing you up. Overall I would definitely visit them again
Stayed 3 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay, the staff were incredible friendly and helpful. Our room was cleaned with an amazing view. I highly recommend this hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

Angel

Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
It was very quiet because it is in an area that is away from the city. (Although, a rough road to get there)
Stayed 3 nights in May 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Apr 2025

10/10 Excellent

Perla

Stayed 3 nights in Apr 2025

10/10 Excellent

Gursimran

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Kelley

Stayed 7 nights in Mar 2025

6/10 Okay

Shirin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Karina Stephanie Guzman

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is very isolated, nothing is within walking distance. Cabs charge $35 USD for a 10 min ride. Walking around the hotel was a pain because of the stones all around, very unsafe for someone who has been drinking. The bedsheets smelled like mildew. There is no actual shower, just a random tub in the middle of the room that makes a huge mess when you shower. The on property restaurant closes at 4pm so you're screwed for dinner if you don't want to pay $80 for a cab ride to & from another restaurant. The guy who received us at the front desk had an attitude and wasn't helpful with anything at all, the maintenance guy was more helpful than he was. Our rooms power also went out for 2 minutes our first night there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffery Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Staff were very friendly and professional, will be staying here when we return to Tulum!
Stayed 7 nights in Feb 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 3 nights in Feb 2025

10/10 Excellent

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Rubi Tulum was Excellent! I give everything a 5 stars! A great place in the Jungle to hang out and relax. I will be back! Thank you Rubi Tulum.

10/10 Excellent

antonio, Nogales

Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Stayed 3 nights in Jan 2025

8/10 Good

Melody

Traveled with partner
Liked: Cleanliness
Beautiful rooms, friendly staff, breathtaking view and property! Highly recommend this place. Must have a car to get around as it is located in a remote area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amandeep, New York

Stayed 4 nights in Dec 2024

6/10 Okay

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was far away from everything and extremely dark at night roads were horrible.
Stayed 4 nights in Dec 2024

10/10 Excellent

Daykel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with cool Tulum jungle vibe and very friendly staff.
Stayed 2 nights in Nov 2024

2/10 Terrible

Mingyu

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of nowhere—no restaurants, no stores, nothing. The only food available was the hotel’s limited breakfast and lunch options. Getting there cost me 1,000 pesos in taxi fare because the roads were pitch-black, unsafe, and impossible to walk. Outside, it was a construction zone—dust, noise, and chaos everywhere. Morning, I was woken up by loud construction sounds, making it impossible to rest. The room was freezing, with only a thin quilt and no comforter. I asked for one, but no one was at the front desk at night, and by morning, they simply told me that comforters weren’t provided. It was unacceptable. I couldn’t sleep, woke up sick from the cold, and endured endless noise. After seeing the poor environment, the construction dust, and the constant noise, I was immediately concerned for my health and wanted to leave before even checking in. The hotel initially agreed to refund me but later refused. Left with no choice, I stayed one miserable night and left first thing the next morning. As a female traveler, the area was terrifying—completely deserted, with no shops, no restaurants, and no delivery services. After dark, I was trapped in the hotel, hungry and scared. This was supposed to be a vacation, but it felt like punishment. Freezing cold, noisy, unsafe, and completely isolated—this was the worst hotel experience I’ve ever had. Absolutely appalling.
Stayed 3 nights in Nov 2024