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Hotel Milam, Michelin Key winner

Property class: 4

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Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
Exterior detail
Premium Room | View from room
Snack bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$368
$302 nightly
$368 total
Total with taxes and fees
May 20 - May 21

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

View all photos for Grand Room

Grand Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Grand Room

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

Premium Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1025 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Tulum

With a stay at Hotel Milam, Michelin Key winner in Tulum (La Veleta), you'll be within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. .This spa hotel is 5.1 mi (8.2 km) from Playa Paraiso and 12.6 mi (20.3 km) from Xel-Há Park.

What's nearby

  • Holistika Art Walk - 8 min walk - 0.5 miles
  • Hospital de Tulum - 3 min drive - 1.1 miles
  • Dos Aguas Park - 4 min drive - 1.6 miles
  • Tulum Beach - 13 min drive - 4.6 miles
  • Tulum Mayan Ruins - 14 min drive - 4.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬9 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪Nüüd Cafe - ‬6 min walk

About this property

Hotel Milam, Michelin Key winner

Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 36 air-conditioned rooms featuring private pools. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a steam room, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and bike parking. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Enjoy a satisfying meal at MILAM serving guests of Hotel Milam, Michelin Key winner. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include luggage storage and laundry facilities.
MILAM - Onsite fine-dining restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 812 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 190 out of 217 reviews
Rating 8 - Good. 17 out of 217 reviews
Rating 6 - Okay. 5 out of 217 reviews
Rating 4 - Poor. 3 out of 217 reviews
Rating 2 - Terrible. 2 out of 217 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Best experience ever in tulum, every standard was met and they took every step to go above and beyond
Stayed 5 nights in Jan 2026

8/10 Good

richard

Stayed 2 nights in Jan 2026

10/10 Excellent

Roshaunda

Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the room The everything! I enjoyed my stay and most certainly will be returning. The food was so delicious and worth every penny. I’m glad.
Stayed 1 night in Nov 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was great.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ebrima

Stayed 5 nights in Jan 2026

10/10 Excellent

Prindi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2025

6/10 Okay

Brandie

Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival of the bag handling guys wrote on my suitcase accidentally with pen and I got upset because he just damaged my new Beis suitcase. And when I made a big deal, they changed me from room 16 to room 8…. Whatever that means. When I checked into the room, the light behind the headboard didn’t work, the nightstand lamps didn’t work- one of them, shocked me. The pool lights didn’t work at night time and neither did the led strip around the floor. And neither did the outside lights work in the front porch or the tree lights. When I went to go, ask them if they could get them to work Rocardo at the desk said that none of them are supposed to turn on or work and I told him that was the reason why I booked the room- So that I could use the pool at night. As I’m browsing Instagram, I see that other people and a friend who just checked in also have the lights on in their rooms that I was told aren’t an amenity that are supposed to turn on that it was just for the photos for “promotional purposes.” Weird vibes.
Stayed 2 nights in Jan 2026

10/10 Excellent

Laura

Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Stayed 3 nights in Dec 2025

10/10 Excellent

Baran

Stayed 6 nights in Dec 2025

10/10 Excellent

Sareeta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance.
Stayed 3 nights in Nov 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2025

10/10 Excellent

Ramsey

Traveled with partner
Liked: Amenities
Our stay at Hotel Milam was truly magnificent! The room was beautiful, the pool was warm and inviting, the food served was delicious, and most importantly the hotel was very well appointed. The best part of it all was the staff! We were warmly greeted by Ara who was kind and informative. She made our stay even more enjoyable and she made us feel at ease. Mira recommended Eufemia for the best beach vibe (we went twice. Once to see the sunrise and once for sunset). Rafael was also very kind and made or stay feel effortless when he’d call taxi’s for us. The housekeeping team kept our room clean and were very quick! Overall, this place made us feel safe, comfortable, and excited the whole time. Beautiful views in the jungle. 10/10 would come again!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is, make sure you go when there is more people. We arrived December 9th and it was like a ghost town. People started showing up closer to the weekend. Hopefully we can bring a very large group next time.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nguza

Stayed 3 nights in Dec 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and very clean
Stayed 3 nights in Nov 2025

8/10 Good

Tarimah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful, clean and aesthetically pleasing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
the best hotel i've ever stayed at! The room is just something else.
Stayed 1 night in Nov 2025

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,safe,Great service
Stayed 4 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum itself has a very healing energy/vibe to it but this place takes it to a whole nother level. I mistakenly used to stay at Air bnbs when I traveled to Tulum, that's never happening again. I will be staying here every time.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sizani

great news lace to stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Damaris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower
Stayed 4 nights in Oct 2025

10/10 Excellent

Jecovia, Oakland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025