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Kataleya

2.5 star property

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Outdoor pool
Deluxe Apartment | In-room safe, free WiFi, bed sheets
Deluxe Apartment | In-room safe, free WiFi, bed sheets
Deluxe Apartment | Private kitchen | Full-size fridge, microwave, stovetop, cookware/dishes/utensils
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Kitchen

Explore the area

View in a map
Av Concejo Ciudadano,, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪8 min walk‬
  • Place, Hunab Lifestyle Center
    ‪8 min walk‬
  • Place, Dos Aguas Park
    ‪16 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Deluxe Apartment, Pool View

In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 5 bedrooms
  • Sleeps 14
  • 3 King Beds, 4 Queen Beds and 2 Twin Sofa Beds

View all photos for Deluxe Apartment, Pool View

Deluxe Apartment, Pool View | In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 5 bedrooms
  • Sleeps 14
  • 3 King Beds, 4 Queen Beds and 2 Twin Sofa Beds

View all photos for Deluxe Apartment, Pool View

Deluxe Apartment, Pool View | In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 5 bedrooms
  • Sleeps 14
  • 3 King Beds, 4 Queen Beds and 2 Twin Sofa Beds

View all photos for Luxury Apartment

In-room safe, free WiFi, bed sheets

Luxury Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, Pool View

Deluxe Apartment, Pool View | In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 3 bedrooms
  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed, 2 King Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 3 bedrooms
  • Sleeps 8
  • 4 King Beds and 1 Twin Sofa Bed

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About the neighborhood

Tulum

With a stay at Kataleya in Tulum (Zama), you'll be a 4-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins. .This hotel is 3 mi (4.9 km) from Tulum Beach and 3.2 mi (5.1 km) from Playa Paraiso.

What's nearby

  • Jaguar Park - 8 min walk - 0.5 miles
  • Hunab Lifestyle Center - 8 min walk - 0.5 miles
  • Dos Aguas Park - 16 min walk - 0.9 miles
  • Hospital de Tulum - 4 min drive - 1.1 miles
  • Tulum Mayan Ruins - 8 min drive - 3.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Coco Cafe - ‬6 min walk
  • ‪Jasmine - ‬6 min walk
  • ‪Olio - ‬10 min walk
  • ‪Carl's Jr. - ‬9 min walk
  • ‪Panza Tulum - ‬9 min walk

About this property

Kataleya

Air-conditioned accommodations at Kataleya offer private pools and safes. Rooms open to balconies or patios. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the air-conditioned rooms featuring private pools. Rooms have private balconies or patios. Kitchenettes are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.
Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Outdoor pool
  • Private pool

Guest services

  • Housekeeping (on request) (for a fee)

Accessibility

  • No elevator

More

  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool
  • TV

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Stovetop

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: MXN 750 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping fee: MXN 800 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Kataleya Hotel
Kataleya Tulum
Kataleya Hotel Tulum

Kataleya Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

6.0/10

Staff & service

10/10

Property conditions & facilities

Reviews

6/10 Okay

Josephine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel but misleading information online

The stay itself was great although misleading information provided via hotels.com. I thought I had purchased a large suite with five bedrooms however, instead I was provided with one suite on the first floor with three bedrooms and a second suite on the fourth floor of the hotel with three bedrooms so our group of eight girls had to separate when sleeping. Additionally, there was no housekeeping or room service options. The hotel is located in a safe and secured, but dirt road area in a one-way complex That made getting in and out a bit tedious, however it was safe. Lastly, unfortunately, my booking company Rotamundos, Shockingly provided me with the incorrect check-in information and I ended up staying in a completely different villa for my first night. It was very unorganized to say the least. Had I known all of this I probably would have referred to stay at a more traditional style hotel with room service and food as well as Bell hop on site, etc. just for comfort, especially when traveling with a large group or small children.
Stayed 3 nights in Oct 2024