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Hotel Casa Santiago Tulum

3.0 star property

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Interior
Property entrance
Exterior
Family Double Room, 1 Bedroom, Non Smoking, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds
Cafe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780
  • Place, Holistika Art Walk
    ‪14 min walk‬
  • Place, Hospital de Tulum
    ‪18 min walk‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Suite King with Balcony

Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds

Suite King with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Family Double Room, 1 Bedroom, Non Smoking, Terrace

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Room, 1 Queen Bed, Terrace

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Similar properties

Exterior
Naala Tulum
Zama
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 730 reviews
$50 nightly
The price is $64
Jun 19 - Jun 20
Total with taxes and fees
Naala Tulum

About the neighborhood

Tulum

With a stay at Hotel Casa Santiago Tulum, you'll be centrally located in Tulum, within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. .This hotel is 3.6 mi (5.8 km) from Tulum Beach and 4.6 mi (7.4 km) from Playa Paraiso.

What's nearby

  • Holistika Art Walk - 14 min walk - 0.8 miles
  • Hospital de Tulum - 18 min walk - 1.0 mile
  • Dos Aguas Park - 3 min drive - 0.9 miles
  • Tulum Beach - 12 min drive - 4.0 miles
  • Tulum Mayan Ruins - 13 min drive - 4.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬1 min walk
  • ‪El Aguajito Marisqueria - ‬2 min walk
  • ‪Delicia - ‬6 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪Pepe The Best Taco! - ‬3 min walk

About this property

Hotel Casa Santiago Tulum

Hotel Casa Santiago Tulum offers 6 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished patios. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 6 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Your Select Comfort bed comes with Frette Italian sheets. Rooms have private furnished patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Featured amenities include express check-out, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 25 2023 to November 24 2025 (dates subject to change).

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Hotel Casa Santiago Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 132 out of 163 reviews
Rating 8 - Good. 24 out of 163 reviews
Rating 6 - Okay. 3 out of 163 reviews
Rating 4 - Poor. 3 out of 163 reviews
Rating 2 - Terrible. 1 out of 163 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay!
Stayed 5 nights in Jun 2022
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great host & room. 20 minutes walk to centro. Within 4 blocks i found massage , tacos, music & rentable scooters
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks!
Verified

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super séjour

Excellent séjour. Le personnel est adorable. La chambre est spacieuse et grande. L’endroit est calme. Nous recommandons.
Stayed 3 nights in Jan 2023
Verified

2/10 Terrible

ROSA ISELA

Disliked: Staff & service, property conditions & facilities, room comfort
No me fue de ninguna manera porque a ultima hora me cambiaron a otro hotel que supuestamente mejor
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

MARIA DEL ROSARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracias

Todo exlcente muy bien, si volvería. Martin, enrique y la otra chica muy atentos y amables…Gracias
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum.
Stayed 3 nights in May 2022
Verified

10/10 Excellent

BELFUG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and casa santiago is a good option to stay in Tulum center.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good atmosphere, great staff

We travelled three friends and stayed for 4 days. The place was so nice and beautiful. And peaceful. The staff was also really friendly and helpful with questions and tours and recommendations! They made us coffee every day and made us feel very welcome! I highly recommend this hotel☀️😁
Stayed 5 nights in Jan 2022
Verified

4/10 Poor

Bhavesh

Liked: Cleanliness
Disliked: Staff & service, room comfort

Not great.

We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there.
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Imara M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel.
Stayed 6 nights in Dec 2021
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam.
Stayed 7 nights in Nov 2021
Verified

10/10 Excellent

Nazarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el hotel estuvo en mantenimiento y nos pasaron a otro de la misma cadena LITTLE GEMME y estaba muy bonito, las habitaciones estan muy padres, limpias espaciosas y te dan varias cortesias. la alberca esta muy padre, pero definitivamente lo mejor de todo es la atencion. Desde el momento que reserve se comunicaron conmigo via whats app para ver en que mas me podian ayudar o si ocupaba transporte. el concierge super amable y servicial nos hizo reservaciones para club de playa, nos encargo comida, siempre estuvo al pendiente de lo que necesitabamos. SUPER RECOMENDADO
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and the property is very clean! We will definitely be back!
Stayed 7 nights in May 2021
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GRAN ELECCION

Todo excelente salvo la ubicación que no es la mejor. Pero la relación calidad-precio es inmejorable. Con un vehículo uno se puede mover sin problemas a los sitios de interés. Personal muy atento y amable.
Stayed 3 nights in Apr 2021
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar esta perfecto, muy comodo y limpio, de precio rasonable. Y Pablo fue un excelente anfitn. Muy amable
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Casa Santiago was great thanks to our staff Nester. Nester was so friendly and so helpful, very attentive and quick to respond. Our stay would not have been what it was without him! Unfortunately we were not told in advance that the complimentary breakfast was cancelled because of COVID so that was a disappointment as we were counting on that to save money. Also there so many mosquitoes in our hotel room. Other than that I would recommend Casa Santiago and would stay there again if Nester is working!
Stayed 4 nights in Mar 2021
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly with free breakfast. Rooms were clean and comfortable.
Stayed 3 nights in Feb 2021
Verified

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles gut bis aufs Bett das nicht so komfortabel ist.
Stayed 3 nights in Jan 2021
Verified

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles top. Neues Haus
Stayed 1 night in Jan 2021
Verified

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice little hideaway and really close to the downtown area. I chose this hotel because it was close to a villa a group of friends were staying at. Martin was very sweet and helpful, the place was very clean, the bed was comfortable and the complimentary breakfast was delicious! The only thing that was uncomfortable was that i could hear every thing in the stairway. I was on the first floor and the stairwell echoed a lot and I'm a light sleeper so i could hear guests coming in and out and most weren't quiet. I'm not sure if it was cause of where my room was located that I could hear everything, but other than that my stay was great!
Stayed 4 nights in Jan 2021
Verified

4/10 Poor

kym

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Helpful staff

Hotel situated in residential area. Very small pool! Martin/front desk was extremely helpful and accommodating. Bed was comfortable, but room had an extremely unpleasant sewer odor. Took very long time to get hot water. In my opinion it was far over priced, but we booked last minute over a holiday, so we were thankful to be able to find somewhere to stay.
Stayed 3 nights in Dec 2020
Verified

10/10 Excellent

nilton c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for relaxing , everything perfect I recommend
Stayed 1 night in Dec 2020