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Gran Hotel Plaza Imperial

3.0 star property

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Photo gallery for Gran Hotel Plaza Imperial

Indoor pool, outdoor pool
Buffet
Check-in/check-out kiosk
Property entrance
Garden

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Km 57.5 Carr. Mexico-Toluca, Toluca, MEX, 52170
  • Place, Plaza Sendero Toluca
    ‪2 min drive‬
  • Place, Centro De Arte Y Cultura
    ‪3 min drive‬
  • Place, Galerias Toluca
    ‪4 min drive‬
  • Airport, Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪15 min drive‬

Room options

View all photos for Executive Room with One King Bed or Two Double Beds

Executive Room with One King Bed or Two Double Beds | Desk, iron/ironing board, free WiFi

Executive Room with One King Bed or Two Double Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Room (with Two Double Beds)

Standard Room (with Two Double Beds) | Desk, iron/ironing board, free WiFi

Standard Room (with Two Double Beds)

  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

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Jun 21 - Jun 22
Total with taxes and fees
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About the neighborhood

Toluca

With a stay at Gran Hotel Plaza Imperial in Toluca (Metepec), you'll be within a 5-minute drive of Plaza Sendero Toluca and Centro De Arte Y Cultura. .This family-friendly hotel is 3.3 mi (5.2 km) from San Carlos Golf Club and 3.4 mi (5.4 km) from Toluca Convention and Exhibition Center.

What's nearby

  • Plaza Sendero Toluca - 2 min drive - 1.9 miles
  • Centro De Arte Y Cultura - 3 min drive - 2.4 miles
  • Galerias Toluca - 4 min drive - 3.5 miles
  • Toluca Convention and Exhibition Center - 6 min drive - 3.3 miles
  • Las Plazas Outlet Lerma - 8 min drive - 6.1 miles

Getting around

  • Metepec Station - 15 min walk
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪La Tromperia Tollocan - ‬7 min walk
  • ‪Tacos Gigantes "La Güera - ‬9 min walk
  • ‪Cambalache - ‬4 min walk
  • ‪Fisher's Toluca - ‬3 min walk

About this property

Gran Hotel Plaza Imperial

Gran Hotel Plaza Imperial offers 150 accommodations with coffee/tea makers and hair dryers. Cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 150 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Don't miss out on the many recreational opportunities, including an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting.
Enjoy international cuisine at Plaza Metepec, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Plaza Metepec - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Metepec

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 6:30 AM to 11 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Gran Hotel Imperial
Gran Hotel Plaza
Gran Hotel Plaza Imperial
Gran Hotel Plaza Imperial Toluca
Gran Plaza Imperial
Gran Plaza Imperial Toluca
Hotel Gran Plaza Imperial
Hotel Plaza Imperial
Plaza Imperial
Gran Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel
Gran Hotel Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel Toluca

Gran Hotel Plaza Imperial Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 392 reviews
Rating 8 - Good. 152 out of 392 reviews
Rating 6 - Okay. 76 out of 392 reviews
Rating 4 - Poor. 40 out of 392 reviews
Rating 2 - Terrible. 19 out of 392 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor la alberca techada y a temperatura agradable para disfrutar con la familia. Solo el bufete si le falto.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien excepto el frío en los pasillos que cuando sales d ela alberca es cambio drástico de temperatura
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familia y negocios

Excelente lugar, como y muy buen servicio
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alberca, aun haciendo mucho frío en Toluca el área esta agradable climatizada para estar en traje de baño. Mi hijo se lo pasó ¡Súper!
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No contrates por internet o te transan

en general bien, el unico inconveniente es que en al hacer la reservacion en la pagina de Hoteles.com dice que incluye desayuno, pero al solicitar eldesayuno la persona de recepcion dijo que cuando se hace la reservacion por internet sea cual sea la aplicacion no inluye desayuna, el costo es de $150.00 por persona, lo tome por la comodidad de estar ya ahi y no tener que salir a buscar, no lo recomiendo, el jugo es agua saborizada, los guisados pocos y no de buen sabor, muy poca variedad, lo unico rescatable fue la atencion del 'ersonal del restaurante, por lo tanto no lo recomiendo y menos si haces las reservaciones por internet.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco retirado , del centro, y del lugar a donde tenia un evento
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente comida y atención

Excelente atención del personal desde la recepción hasta restaurante y limpieza de cuartos , la comida con un toque de cocina de provincia, delicioso, limpio, ingredientes naturales y frescos
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca está climatizada y muy agradable. El personal amable pero el restaurante muy limitado. El capitán de meseros se esforzó por conseguirnos café porque no había en el restaurante. Las camas muy limpias y cómodas.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal amable, el hotel muy bonito sólo que se escuchaba el ruido de la habitación de al lado
Stayed 2 nights in Jul 2019
Verified

8/10 Good

gerardo

Liked: Staff & service, property conditions & facilities, room comfort

Bueno para lo que necesitaba

Le falta limpieza en las habitaciones
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Sólo una entrada al hotel, no hay acceso a los cuartos, tiene estacionamiento pero no es independiente de otro que está ahí, la gente de recepción nada atenta
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No servían varios canales de la tele
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ............................................................................................
Stayed 3 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
La alberca está muy bien y la limpieza. Lo que no me gusto que no sirvió el aire acondicionado.
Stayed 8 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplen con lo que se muestra en imagenes. Todo bien en general
Stayed 1 night in Apr 2019
Verified

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nos gusto mucho la habitación muy amplia, limpia, la alberca templada fue lo mejor porque llevamos a nuestros hijos y pudieron nadar muy a gusto, los desayunos muy ricos, tuvimos solo un detalle a la llegada buscando la habitación ya la habíamos encontrado estábamos por abrir y se acerco un señor personal del hotel pregunta que habitación le dimos el numero nos dijo que era mas adelante y nosotros le dijimos que era esa y nos dijo que no que mas adelante y después ve el # de habitación y nos dice como si nosotros fuéramos los equivocados desde el principio " a ver es esta señor" pero de ahí todo muy bien
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Algunas personas del restaurant muy groseras. pero en general muy agradable
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,desde el recibimiento hasta el trato del personal
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

NORBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelente opción de descanso
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Han mejorado mucho en el mantenimiento del hotel y sigue siendo un hotel familiar, comodo y a precio razonable. La albera templada es ideal para los niños. El personal es muy amable.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
En general las instalaciones son viejas. Cuando llegue el baño estaba sucio, el techo esta sin pintar. Al bañarse se tapó porque el agua no se va, súper incómodo ojalá lo arreglen es el cuarto 402. El olor de cuarto era peculiar, viejo.
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

Elsa

Disliked: Cleanliness
Muy sucio y el restaurate muy caro sercicio muy malo
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Ricardo J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena y cómoda estancis

Muy bien el servicio y todo el personal muy amable.
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Cesar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El gym Está en pésimas condiciones, la alberca muy bien, en general regular todo
Stayed 3 nights in Feb 2019