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Best Western Toluca

Property class: 3

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Photo gallery for Best Western Toluca

An interior with a large stained glass ceiling, columns, and a fountain in the background.
A spacious lobby with a high ceiling, a stained glass skylight, and a central doorway flanked by columns.
A hotel entrance with a glass ceiling, stone pillars, and a tiled floor.
A restaurant with stone walls, large arched windows, and hanging pendant lights. Tables are set with white tablecloths and chairs.
A spacious lobby with a large stained glass ceiling, a central fountain, and a view of the street outside.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services
The current price is $63
$52 nightly
$63 total
Total with taxes and fees
Oct 27 - Oct 28

Explore the area

View in a map
Vialidad Adolfo Lopez Mateos No. 406, Zinacantepec, MEX, 51355
  • Place, Cyberbox
    ‪19 min walk‬
  • Place, Nemesio Díez Stadium
    ‪20 min drive‬
  • Place, Galerias Metepec Shopping Center
    ‪25 min drive‬
  • Airport, Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two single beds, a nightstand with a phone, and a wall-mounted light fixture.

Standard Room, 2 Double Beds, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a wooden desk, a sink, and a mirror.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a bed, a desk with a coffee maker, a sink, and a chair.

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • Parking included
  • Free WiFi
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The price is $57
Oct 31 - Nov 1
Total with taxes and fees
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About the neighborhood

Zinacantepec

Located in Zinacantepec, Best Western Toluca is a 2-minute drive from Cyberbox and 6 minutes from Salón Imperial. .This hotel is 3.2 mi (5.1 km) from Monterrey Institute of Technology and Higher Education and 4 mi (6.4 km) from Mexiquense Cultural Center.

What's nearby

  • Cyberbox - 19 min walk - 1.0 mile
  • Nemesio Díez Stadium - 20 min drive - 4.7 miles
  • The Cosmovitral - 22 min drive - 6.6 miles
  • Galerias Metepec Shopping Center - 25 min drive - 9.8 miles
  • Centro Dinámico Pegaso - 49 min drive - 24.5 miles

Getting around

  • Zinacantepec Station - 8 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 38 min drive

Restaurants

  • ‪Domino's Pizza - ‬18 min walk
  • ‪6 Sabores - ‬4 min drive
  • ‪El Dorado - ‬3 min walk
  • ‪Feria Del Taco Zinacantepec - ‬2 min drive
  • ‪La Antigua Estacion - ‬2 min drive

About this property

Best Western Toluca

Best Western Toluca offers 37 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Zinacantepec hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Stay in one of 37 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, a banquet hall, and a vending machine. Guests can catch a ride on the shuttle (surcharge), which operates within 10 km.
For lunch or dinner, stop by Los Arcos, a restaurant that specializes in Mexican cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary breakfast is included.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
A complimentary breakfast is offered.
Los Arcos - This restaurant specializes in Mexican cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 10 km
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Los Arcos

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Best Western Hotel Toluca
Best Western Toluca
Best Western Toluca Hotel Zinacantepec
Best Western Toluca Zinacantepec
Best Toluca Zinacantepec
Best Western Toluca Hotel
Best Western Toluca Zinacantepec
Best Western Toluca Hotel Zinacantepec

Best Western Toluca Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 111 out of 311 reviews
Rating 8 - Good. 85 out of 311 reviews
Rating 6 - Okay. 64 out of 311 reviews
Rating 4 - Poor. 21 out of 311 reviews
Rating 2 - Terrible. 30 out of 311 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Totally enjoyed our stay and we will be back.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe lication woth various dining options within walking distance. Staff was friendly and the rooms were clean
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place and clean
Stayed 6 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was. Beautiful
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel but need up keeping in the room
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Disliked: Cleanliness
The property was very nice. However we had problems with the security box and to change rooms Then in the other room there was no hot water and there was no hot water. The employees were very kind and every thing was very clean.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

The breakfast was outstanding; it is not the usual breakfast included at these hotels, but much better and varied. In addition, the servers were amazing. As I stated, the property is average; some things may need some improvement, such as the mattresses and towels.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Location convenient they nees a little Too. Up. Old and short bathroom .
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I did not expect was restaurant dining not available and the bar being closed as well. Aside from this it was a pretty good place to stay at a comfortable price.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
They should install a vending machine
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reajustar la rrvadrray
Stayed 1 night in May 2024
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
That’s no one to help you with the bags no elevator no room service because there no the restaurant so more things
Stayed 3 nights in Aug 2023
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Hotel needs some upgrades.

The room was dated. Bed was very hard and uncomfortable. The pillows were hard. No AC. The hot water took too long. The towels were very hard and smelled. The only great thing was the breakfast. The ladies there were awesome. The reception staff were very friendly. We had the street view and at night it was so noisy
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Es afuera de Toluca, qué podíamos esperar? es lo que había
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hola, solo una recomendación, mido un poco mas de 1.80 mts para utilizar la regadera, fue un poco complicado
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Desayuno delicioso
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy rico el desayuno, y amable el personal
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito lugar, la atención del personal excelente, solo me hubiera gustado que su horario de restaurante fuera completo, solo hay la opción del desayuno y no para comer o cenar
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bueno calidad precio y el desayuno acordé. Buen lugar y tranquilo, es la segunda vez que me hospedó aquí y ha sido placentero el hospedaje
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene habitaciones con vista al motel, que no debería, se me hizo incómodo tener las cortinas abiertas, en la mañana se escuchaban los pájaros que tenían sus nidos en los balcones.
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación en muy mal estado, la Cerradura de la puerta no servía, las cortinas no cerraban, las toallas rotas, fatal el servicio y las instalaciones en muy mal estado
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Las camas muy duras y el gimnasio no tiene nada para hacer ejercicio
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia, bien arreglada, camas cómodas, personal con buena disposición
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Limpio muy bien todo
Stayed 1 night in Feb 2026