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Sutton Place Hotel Ueno

Property class: 2.5

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Photo gallery for Sutton Place Hotel Ueno

A hotel room with a large bed, a desk with a chair, a television, and a window with blinds.
The entrance to Sutton Place Hotel with a red awning, a red carpet, and a modern interior design.
A modern kitchen with wooden cabinetry, a dining area with a wooden table and chairs, and a large window with a projection.
A modern kitchen with stainless steel appliances, wooden cabinets, and a black range hood.
A modern kitchen with wooden cabinets, a countertop, and a dining area with chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

Explore the area

View in a map
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005
  • Place, Ueno Park
    ‪5 min walk‬
  • Place, Ameyoko Shopping District
    ‪7 min walk‬
  • Place, Ueno Zoo
    ‪9 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪42 min drive‬

Room options

View all photos for Standard Single Room

A hotel room with a bed, desk, chair, computer, and a window with blinds.

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a large bed, bedside lamps, a flat-screen TV, and a wall-mounted air conditioner.

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a desk with a computer, a chair, and a window with blinds.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, soundproofing, iron/ironing board (on request)

Standard Single Room

8.0 out of 10
Very good
(8 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, a desk with a computer, a chair, a TV, and a bedside lamp.

Standard Double Room

8.0 out of 10
Very good
(13 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, and a window with blinds.

Standard Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 185 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a large bed, a desk with a chair, a television, and a window with blinds.

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 201 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

A hotel room with two beds, a wooden wardrobe, a desk with a chair, and a wall-mounted phone.

Junior Suite

  • 374 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

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About the neighborhood

Tokyo

With a stay at Sutton Place Hotel Ueno, you'll be centrally located in Tokyo, within a 5-minute drive of Sensoji Temple and Tokyo Dome. .This hotel is 0.5 mi (0.7 km) from Ueno Park and 2.5 mi (4.1 km) from Tokyo Skytree.

What's nearby

  • Ueno Park - 5 min walk - 0.3 miles
  • Ameyoko Shopping District - 7 min walk - 0.4 miles
  • Ueno Zoo - 9 min walk - 0.5 miles
  • Tokyo National Museum - 11 min walk - 0.6 miles
  • Sensoji Temple - 19 min walk - 1.0 mile

Getting around

  • Ueno Station - 5 min walk
  • Inaricho Station - 7 min walk
  • Narita Intl. Airport (NRT) - 79 min drive

Restaurants

  • ‪BECK'S COFFEE SHOP - ‬5 min walk
  • ‪Pensta CAFE - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Hard Rock Cafe - ‬5 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Sutton Place Hotel Ueno

Sutton Place Hotel Ueno offers 50 air-conditioned accommodations with safes and rice cookers. 32-inch LCD televisions come with digital channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include shared/communal kitchens and hair dryers.

Make yourself at home in one of the 50 air-conditioned rooms featuring microwaves and LCD televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Accessibility

  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 1:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo

Sutton Place Hotel Ueno Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 109 out of 299 reviews
Rating 8 - Good. 103 out of 299 reviews
Rating 6 - Okay. 61 out of 299 reviews
Rating 4 - Poor. 20 out of 299 reviews
Rating 2 - Terrible. 6 out of 299 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Atsawin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near SHOPPING CENTER AND FOOD
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Te Atu Rangi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly who knew some English which helps with language barriers
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jiaming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is more spacious than the average hotels，just a few blocks away from the Ueno JR main exit, which helps a lot when you are carrying luggages. the Staffs are very friendly and helpful, they were all amazing! it was definitely a comfortable stay, and we would certainly choose this hotel again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

MO CHANG

Liked: Cleanliness, staff & service, amenities
Staff is kind and nice, room is clean
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Stacey

Liked: Amenities, property conditions & facilities
Great hotel, quiet, clean and easy overnight from Narita airport.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good location, Great staff.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, a lot of dining options around area.
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick access to Ueno Station. Room was very clean and staff were friendly and helpful
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
This is a small quaint hotel. If you're looking for something by American standards then this probably isn't for you. But if you're looking for something simple to rest your head, that's clean, friendly and in an amazing spot then definitely book here.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

I-Chi

Clean con
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient and the room was nice.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

CHUNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Close to Station
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Lynette

Liked: Cleanliness, staff & service, amenities
Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

DAVID MARIANO

Liked: Cleanliness, staff & service, amenities
Great staff, just i need a little more space to hang my clothes
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is very comfortable to stay
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Christopher

Disliked: Property conditions & facilities, room comfort
This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, perfect bedding
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

まりな

Liked: Cleanliness, staff & service, property conditions & facilities
was very happy with the service by staff at Sutton Place Hotel Ueno.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Jennifer

Liked: Amenities
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Stayed 1 night in Apr 2024
Verified review

8/10 Good

wing hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good location. Within 5-10 mins from Ueno JR station
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Xuanyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the ueno area was very convenient and the subway is very near
Stayed 1 night in May 2024
Verified review

8/10 Good

riley

Liked: Staff & service, property conditions & facilities, room comfort
Good stay, just the occasional japanese bug
Stayed 1 night in Feb 2025

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