2/10 Terrible
MARIA
Sep 16, 2025
I first entered room 313 at roughly 7pm. At the time, nothing felt off, apart from the old food aroma on the common areas and the room. I came back at about 1:30 in the morning and when I entered the room, I found about twenty cockroaches, big and small, all over the kitchen and the floor. I had not left any food inside the room, apart from an unopened bottle of water. We took pictures of the roaches and called in, but they did not want to move us to another room nor refund us. They didn’t try to help and didn’t recommend any alternatives to stay the night in. Neither costumer service nor hotel property staff bothered to show up. The main costumer service line failed to provide any solution whatsoever. Me and my husband had to figure out where to stay with our two kids last minute, and ended up almost having to sleep in the car. Awful experience. We have already reached out to Expedia they have been very helpful. We are expecting a refund.
MARIA
Stayed 1 night in Sep 2025

















